The Wigwam

My family and I have been coming to this resort for the past 5 – 6 years during presidents weekend for a kids golf tournament. We absolutely love coming here. It’s a great resort to meet up with friends and feel relaxed. Our boys play Bing ping, bochie ball, baseball or football on the large lawn and also enjoy themselves in the pool with slides. There are fire pits through out the resort that give you a warm and comfortable ambiance to sit around and enjoy your company. There are minimal things I noticed that needed attention but if there is a concern the staff is very quick to respond and correct the problem. The rooms are spacious and very comfortable. It is great for a family and a relaxing get away.

Beautiful grounds. Amazing time during the holidays. Santa. Hot chocolate. Ice skating. Train ride. So much fun for the kids.

In the area for a business meeting and our host reserved our rooms here, as well as a meeting room and a couple of meals on site.
The room was comfy, and check in went fairly easy. The majority of our little group was placed in the same general area, which was nice since the property is massive.
The pools were easy to get to, although the hours seemed off since it was early September and in the high 70’s that week… those of us coming from cooler climates would have enjoyed being able to use the pool until dark, or close to it.
Staff was pleasant and friendly. We utilized the bar a few times, as well as the on-​site restaurant. Everything was very well prepared, garnished, and accompanied with the appropriate sides.
There were staff *literally* everywhere you looked. Landscapers on golf carts, housekeeping on other types of carts, 12 passenger carts ferrying guests from one end of the resort to the other… its a busy place!
We wouldnt complain at staying here, again… but it isnt our first choice, either. It is in desperate need of updating through most of the property yet you will pay a premium charge for your time there. Oh, and I had forgotten a swimsuit so I went into the little store on-​site to purchase one (fully prepared to pay more than the suit was worth considering it was a resort shop) but all they had were some childrens suits, and some that were clearly for a crowd much more mature than I (and I am almost 40)… and those that were adult sized and ugly they only carried in a Large or Xtra-​Large. So a childs XL is clearly too small, but an adult L is also clearly too big… nothing in-​between. Not even mens shorts in a small, or childs boy shorts in an XL.

Stayed here for 3 nights and had a great experience. We arrived at 4:00pm and our rooms weren’t ready. The front desk gave us an upgrade for waiting and we received a beautiful room on the second floor, overlooking the pool. The bed is super comfortable with soft pillows. The thermostat is very responsive to when you’re changing temperatures. The bathroom provides both a shower and a bathtub.
Only minor issue I had was the door to the showers wouldn’t open out because the glass would grind on the bottom floor so I ended up pushing the door inwards to get in. I also gave up the bed linen change for the go-​green program and believed that I would be receiving a $ 5.00 food voucher per day I stayed but I ended up getting $ 5.00 total for the 3 days which was a bit of a bummer.
There are orange trees all around the grounds and restaurants in walking distance. Overall, the grounds are well-​kept, spacious, beautiful at night, and parking is free.

One of the most relaxing and enjoyable vacations, ever! This is thanks to top notch staff and a beautifully maintained resort. We felt comfortable (not pretentious or overly foo-​foo) and well taken care of. Thank you Wigwam.

Ok. This is review is long over due, but necessary.
We live in Tucson, AZ, and decided there were plenty of great resorts in the Tucson, and Phoenix area where we could stay and play, relax, frolic in the great pools, catch some rays, a cocktail, and go to a baseball game. We have two boys, 13, and 10… so a great pool was important.
We decided to buy really great seats at a Diamondbacks game on July 4^th. They have a great Fireworks Spectacular at the end of the game. It did not disappoint… sooooo fun… a great big slice of Americana indeed. Tip *buy a churro dog* mmm.
Anyway, we settled on The Wigwam because my husband is a law enforcement officer, and they offer 50% discount for LEOS and military. Wow! We thought… super generous.
Upon calling to book, we were told that all military/​LEO discounted rooms were all already reserved for the dates we wanted to stay, 7÷2−7÷5. We were told to book and keep checking back each week (we did) as people’s plans change and reservations open up. We went ahead and booked because to be honest it was a nice idea to stay somewhere, and spend our money at a place where police officers were honored and welcomed.
Upon check-​in we were told that, «Oh! Sorry. You got wrong information. We don’t honor the military/​LEO rate on 4^th of July anyway. «The website implies something different.
So my husband was checking back each week in vain, and each front desk person he spoke with never told him that the discounted rate was not offered the weekend we were trying to book. Horrible communication and ultimately customer service on that piece right there. In fairness, I realize this is a very specific problem… specific to our family and not everyone will have this experience. .but nevertheless annoying, and worth mentioning.
Our room was near the Oasis pool. Large rooms, clean. Its a historic, resort… older style, not rustic, but not modern. Grounds were well cared for it seemed. Kids were digging the sand volleyball, and the Bocce ball. Parking not convenient.
Resorts in hot temps during a holiday weekend, with sooo many other resorts in the area competing for your dollars need to be ON POINT. I’ll say it again, it’s the 4^th of JULY… people are coming to use the pool. People in Phoenix are waking up at 7 am to 95 degree temps and are headed to the pool.
That being stated, The Wigwam could not have been more off point for such a busy, hot holiday weekend. It was almost unbelievable. We arrived on a Thursday. Check in time was 4:00…slides closed at 5:00. Sun goes down at 9pm… okaaay. Kids majorly bummed.
So, the next morning, we hit the pool early to get a good spot, kids chomping at the bit for slide time.
Lines already forming for slides, but slides don’t open til 10am! Wait. What? On 4^th of July… they don’t have earlier hours for slides, (like retail places accommodate customers at Christmas time?)
Kids really bummed this time. 10:00 rolls along and no life guards. Correction, there was one life guard, but they needed two to open slides.
To make matters more annoying, their «snack shack» doesn’t open until 11:00 am! You’ve been up since 6am in sweltering temps, you can’t even get an ice water until the snack shack opens. This was a strange phenomenon for a holiday weekend. Kids are running around with low blood sugar, starving, and adults are waiting in line for a beer, just one lousy beer. Hey, we’ve got money to spend… but The Wigwam doesn’t want your money out at the pool!
So, the one responsible life guard that clocked in when she was supposed to casually galavanted around the pool letting us know she was off duty due to the fact that she had an extra large coffee thermos in her hand, and due to the very casually nature of her stride.
By this time it’s like 11:15. Slide still not open because the key that unlocks the gate to one of slides gets stuck. Is this for real? This is like a bad Saturday Night Live sketch that I am stuck in, but it’s not funny because I’m spending all my hard earned money on a sub-​par pool experience. Maintenance comes and figures out key debacle… but then makes us wait again as they have trouble putting in the buoys that separate swimming area from slide area. Heart palpitations? Oh yes.
Kids get on slides and I start noticing all kids running around pool with red welts on their backs from the slides uneven seams digging into all of their backs. Cool. I will say that my kids still having fun despite the bruises forming in the middle of their backs.
Next morning on the 4^th similar pool experience. .sweet concierge gal heard the sadness of our experience and gave us a resort voucher. $ 50. Gave 3 stars instead of 2, because of concierge kindness.
This review is far too long, but intensely cathartic. Also, I realize these are 1^st world problems. ;)
Hope it helps for whatever it’s worth.

When I entered our room I was impressed by the size. It’s very large but I thought the décor was very odd. Looking toward the bed the room looked very nice. There’s a sitting area and desk. However, when you look at the opposite side of the room, all you see is a large expanse of wall, no artwork, just a too small dresser and television set. It looks as though they ran out of money to decorate both sides of the room. Above the bed was a very large, ugly brown beam (a bit unsettling). The bathrooms were nice except for the fact that the lighting was way too dim. I had to put my make up on in the closet because that was the most well lit area in my room. Our room also had a very odd smell. It was something in the carpet.
My first morning there I was awoken by the gardeners mowing the lawn. This was after a night of listening to the loud music coming from somewhere in the hotel, I think it was the restaurant. The second morning I was awoken by the gardeners talking loudly right outside my room (they were working on the garden). When you open the door you are in a garden setting with walkways, so you can hear all the noises from outside. My advice to the hotel would be to tell your staff to have a little consideration for their hotel guests. Think about the fact that people might be sleeping when they are working right outside their rooms.

We had a little stay-​cation here during the summer and it was great. I’m sure during the busy season the room rate would be out of our price range but during the summer we only paid $ 82 a night.
The room was large and clean. It had a rear patio with chairs. They even gave us and our relatives adjoining rooms. I was pleasantly surprised by the size and quality if the room and bathroom.
We had to pay the $ 22 per night resort fee which was worth it as we enjoyed the pool and bocce courts. I will say that with a $ 22 per room, per night charge they could keep the bocce courts and cornhole set ups in a little better condition. Besides that, the grounds were clean and well manicured. The pool area was a blast. They had a water slide for kids and a bunch of lounge chairs setup all around the pool. They didn’t have enough umbrellas for all the stands they had which seemed rediculous especially in AZ in the summer heat.
They had servers in the pool area that would bring food and drinks upon request. They were organized and attentive.
We had a blast and will be returning for sure.

The room was very nice. It was a good size and the bed was one of the most comfortable I’ve ever slept in while traveling. The facility was clean and well kept up over all.
The only negative, and this is a big one for me, is the «free WiFi» was essentially non-​functional. I could get on, but the speed and the signal strength were just not much more than old «dial up» connections. I did contact the front desk, and they forwarded me to the IT people, but they tried and tried, and never really got it working for me the whole time I was here. Normally, this would not be an issue, but I had a family emergency while I was here, and I just could not do anything via email about it. It cause a great deal of frustration and marred my overall stay in what could have been a fantastic experience.
My suggestion is that if you can’t provide high speed WiFi, and only hard wired with a data cable, please provide a data cable in the room or one at the front desk that can be borrowed. When I called the front desk, they said they did not have these cables/​cords. If you are not going to provide a satisfactory internet experience, make it known up front. I would have chosen another hotel.
It’s too bad that I could not really get past this and enjoy the whole experience here at the Wigwam Hotel and Spa.

I have always come here to visit Red Door never stopped in for their restaurants. We ate at the bar area. It was not bad, but the service was so SLOW! The burger was good. We went to check out the room my friends were stay, it was nice and big!

We recently stayed here for 3 days. While it’s a little dated, this place has great character and was definitely a good get-​away. The grounds are spectacular and the staff seemed on top of their game. I’d definitely stay again!

We are currently staying here. Grounds are fairly nice. We’ve attended events here indoors before and really thought it was nice. Thought we’d try it for a «staycation.»
Staying here as a guest in a room is a different story. As others have said – rooms are worn out. We actually have a bar area in the room with fridge and sink but no glasses or bottle opener? Had to request that and what they sent were very unclean looking glasses with handprints all over.
Wifi is absolutely unusable anywhere we have been. You can connect but no pages will load.
Not staying here again. Wifi that works is a must in the modern hotel industry and I just can’t believe how some places can’t figure that out.
This is definitely not a «resort» but more of a nice restaurant area with motel rooms attached.

Big fan of The Wigwam, primarily due to excellent golf courses. Very well maintained, I enjoy all 3 courses immensely. Staff are friendly and conscientious; looks like they got a new fleet of carts recently, which is nice. Worth a stop if you’re making the rounds of the Valley’s courses.
Cheers!
RS

***The Wigwam is a huge and historical golf, tennis, spa, and hotel resort just outside of Phoenix; it is not an incredibly luxurious destination, but room rates here seem to be reasonable during non-​peak times***
Phoenix is a true value option for leisure travel. It is not as expensive to live in Phoenix as other major U.S. cities and the good thing is that Phoenix’s hotels and dining for business and leisure travelers are not too expensive either. I stayed at the Hotel Palomar in Downtown Phoenix and it was a very nice hotel with a room rate that was 2 times to even 3 times less than what the same quality hotel in San Francisco or Chicago would go for.
The Wigwam, which is a hotel, spa and recreation resort just outside of Phoenix, also offers reasonable room rates if you are visiting Phoenix during non-​peak times. The quality of the Wigwam is definitely not at the same level as Downtown Phoenix’s Hotel Palomar. The Wigwam lacks that hotel’s mixture of luxury with contemporary design and amenities. Still, The Wigwam is a comfortable space with a few nice touches to elevate it above many hotels.
The grounds are where The Wigwam shines the most. Lots of greens and desert appropriate plants and such. Lots of palm trees too. Decoration is very well done with well placed lights to make the bocce court, trees and outdoor lounge areas pop more. The golf course also looks impressive and the attached Red’s Bar & Grill serves satisfying gastropub food. Other activities available at this resort include tennis courts, spa and a fitness center. I did not try any of the recreational options at The Wigwam, but just walking around the resort was nice and relaxing (if you find the resort too spread out, free golf cart shuttle service is available upon request).
The lobby area is also upscale with lots of stylish and classic furniture and decoration. It has a great historical vibe and Southwest feel that makes The Wigwam seem like an ideal place to stay in this part of the country.
The rooms are where The Wigwam fell short. There were definitely highlights. My room and closet were very big. The bed was comfortable and it was outfitted with upscale bedding and pillows. The room temperature was good too though the thermostat seemed a little old. The room was definitely clean; however, some of the room décor felt dated.
The bathroom was nice (as were all the soaps and such). My bathroom was equipped with a nice glass shower though I think shower/​bath options vary by room. The spacious living area had a nice table for dining as well as a big desk for working. Unfortunately, there were no power outlets close to the desk, which felt a little odd and inconvenient.
During my stay, I also tried the hotel’s catering and found it to be underwhelming. Breakfast featured good pancakes, but the scrambled eggs were a big baked quiche-​like concoction in a buffet serving dish while the bacon’s fattiness resulted in an unappetizing burnt fat flavor as opposed to excellent bacon that was both crispy and chewy as well as meaty and fatty.
Dinner was a mixed bag. Dinner featured high-​end ingredients, but I felt the ingredients were not really cooked to the right temperature and texture one night while they were under-​seasoned the other night.
Service throughout the resort was pleasant.
As mentioned, room rates can be reasonable if you plan ahead and stay at The Wigwam during non-​peak times.
The Wigwam is a satisfying and not-​too-​expensive option for a hotel or golf stay in the Phoenix area. There are definitely times of year when it is pricey. We were there around Pro Bowl and Super Bowl timing and rates can get high when Phoenix is holding these major events (The Wigwam drew all kinds of sports personalities during this time including Dan Marino and Rich Eisen). However, if you are staying in Phoenix during a non-​busy time and want a more resort-​like experience, I think The Wigwam would please many.
I am not sure what the parking situation is. It might be free. Valet and self parking are both offered.

Considering some of the reviews, I was pleasantly surprised
Check in went smoothly
Main lobby-​subdued, with very nice art work.
Conf rooms clean with excellent lighting and AV
Pools kept clean and warm
Food buffet style for our meeting. surprisingly good for a buffet
Bellmen very friendly and delivered you and luggage directly to the room
Golf cart ride piloted by the bellmen. No driving on the grass!
Concierge friendly and accommodating
Historic Old pictures of what it looked like in the 1940’s everywhere.

See my review on trip advisor. I came for business, brought my 4yr old and 2yr old. Never a dull moment. So many activities for the kids. The property is amazing. I have no complaints. My kids did not complain at all during our week long visit. Ate at Red’s, flavors were on point! My daughter woke up wanting to go to the pool. Everyone was helpful and smiling. I felt comfortable and safe here. They have holiday lights up through the the resort. I took my kids on a walk every night. I really enjoyed myself here. Tim and Christine were two people who took the time to stop me and ask about my stay and if there was anything they could do, of course there wasnt! I was having a blast! Thank you and I can’t wait to come back!
Take the time to explore inside and out. You will not regret it. Wish I could of ate at Litchfield s but, with the little ones I didn’t get a chance. Maybe next time.
Forgot to mention i was traveling from California i was very tired and so were my little ones. I arrived at 1 pm and tried my luck to see if i could check in early. Yay i was able too! Not a problem. Also after eating at some great restaurants including reds on site, I had left over and requested a microwave which was brought promptly. Staff is so friendly.

just got married here, and it was wonderful.
From the event planning, to the restaurants, to the catering staff, the rooms and the grounds themselves the Wigwam is wonderful. Allison the coordinator is so helpful, very quick to get back with answers to questions and runs the actual big day perfectly. The catering staff is excellent, glasses were always full, and the entire party seemed to be served at exactly the same time. Justin the banquet captain deserves praise specifically.
The resort itself is very unexpected, we live very close by but as soon as you are through the gates you wouldn’t even believe you were in Phoenix, it is so green and calm that it seems like a completely different state. The pools are super clean and the water slide is even more fun than you’d expect.
The rooms are massive, and not over crowded with furniture. Seems like a lot of hotels just pack small rooms with too many pieces of furniture, the Wigwam has huge rooms and plenty of floor space so that you do not feel like you will walk in to something all the time. The suites are huge, I’d have to guess we were pretty close to 1000 sq ft, not including the two balconies. If it had been colder maybe we would have started a fire in the two fireplaces!
An absolutely wonderful experience in every single way… and I’ll be honest, not nearly as expensive as I would have guessed… real value for a wonderful wedding, let’s hope the marriage is as good :)

An amazing resort, although we didn’t play tennis or swim, and we just stayed for one night. The Wigwam is a beautiful place, on the Historic register. We had a delicious breakfast out on the patio. The central building is full of wonderful Indian and Southwestern art. Make sure to meet friendly Jim who will give you a tour and history of the interior, and Ray who will give you an encyclopedic tour of the grounds, buildings and history on his golf cart!
Lovely, we will come again for a longer stay!

Review of our stay this past spring training — March, 2014.
For some perspective, we are a family of 4, me and the wifee, a 4 year old boy and a 13 month old boy…
So many good things about this place, but on this trip here (our second), there were also some surprising and negative experiences. Its amazing how black a mark one scour or ugly face or shockingly negative attitude can make on an otherwise wonderful experience.
Like I said, this was our second trip to the Wigwam, having stayed her two years ago, almost to the weekend (we come for all the spring baseball).
Most importantly, so much praise and thanks go to Christine out by the pool. She was lovely to us from day one, and even managed to salvage one of the negative experiences we had over the weekend single-​handly, and after people that I’d guess were her superiors failed to even show that they cared. Thank you.
To sum up our negative experience, just avoid everyone at the front desk at all costs. One female in particular seemed to think I had asked for her first born child, instead of a ping pong ball. Also, wifi, really guys… this is severely lacking.
On the positive — and there are many, full disclosure — again, PING PONG! Outside in the courtyard, and bocce ball, and oranges… just in a basket, refreshed every day. and they sell smores kits for the fire pit! YEAH! And the pool is wonderful, with a great slide and a smaller water-​play area for the very young. And You can get a DVD and rent DVDs for you room for FREE! Bye-​bye VOD! And a DJ that was totally family friendly.
I started this review right after our trip, and I had it at 3 stars. I give it 4 now because of (a) Christine, who should be the damn manager of something there, and (b) the sum of the good parts is greater than just them together. This place really has some magic to it. Just be ready for a less than perfect experience.

A Gem Right In Litchfield Park
A out of town friend stayed a few mights at the Wigwam Resort. I have to admit I love the wigwam. The Wigan is a Historical hotel that has modernized but has been able to retain the historical past beautifully. The Wigwam has magnificent restaurant, beautiful golf courses, day spa, places to walk, pools, bocce courts, and volleyball. When you stay at the Wigwam you never have to leave the resort because the Wigwam has it all.