McDonald’s

I had great service here the restaurant is clean and the ketchup pressure was excellent.

As a local patron of this place, I can tell you why this place only get 1 star. Terrible customer service. They do not smile. Once they serve your food, they quickly walk away without asking you if you need anything else, i.e. condiments. Otherwise you will have to wait another 5 minutes before any employee notice you.
Again, they do not smile. Go somewhere else. Wendys has the best smile. Or drive to the next McDonald’s, either at Hamel, IL or Springfield, IL.

Poor customer service — fail. Manager wouldn’t even address my spouse — made the cashier talk to him.

I was on the road early to make sure I would arrive in Champaign, IL in time for a 9AM meeting. Having a 24 oz coffee with me in the car, by time I got near Litchfield it was time for a potty break. If you have ever traveled 55 North, you know the cloverleaf at Litchfield has everything you need or want in fast food and gas.
A billboard before the exit for McDonald’s was advertising, «New Look» so I thought I’d I drive a little further down the exit and see what this «new look» was. Wow, this didn’t look like any McD’s I have ever seen and it was in the middle of farm fields in central IL. The dining room was rather plush with flat screen TV’s and more comfortable tables then you typical fast food joint. The counter where you placed your order even had a more upscale feel. However, the one feature that blew me away was the reason I really stopped in for and that was the bathroom.
The men’s room was as plush as a master suite bathroom. Ceramic title walls, granite trough basin and automatic everything. I didn’t have to touch the toilet to flush, the faucet for water or soap and an automatic hand drier. When exiting the door pushed open, another win. Most fast food restrooms are nasty, not here.
Having used their facilities I felt obligated to get something, so I grabbed a Sausage English Muffin and some more coffee before hitting the road again. Their early morning staff was perky and friendly. My only regret is that I forgot to take pictures to share with my Unilocal family.