Gerber Collision & Glass

Fixed our car and had it back to us faster than promised. Car looks as good as the day we bought it.

After my very first car accident, which also happened to be an unfortunate hit and run, I was left with a damaged bumper and tail light. I was referred to Gerber Collision & Glass by my insurance company, who also arranged for a rental car service to pick me up after dropping off my vehicle.
I worked with Ashley who, after walking outside to survey the damage when I arrived for my early morning appointment, went over the process with me as far as letting me know when to anticipate the repairs being completed, how Gerber sends updates via text to its customers, and should anything change, that I would be contacted directly. I dropped my car off this past Tuesday and because it’s the week of Thanksgiving, I was told it would be ready the following week, which was understandable. Shocked and elated would be the words to describe my reaction when I got the call today, the day after a holiday, that my car was ready for pick up!
I went to Gerber with a busted tail light and bumper, and drove away 3 days later with my car looking like it did when I first bought it! The technicians even vacuumed the inside of my car and for me before bringing it out for Ashley to go over what was all done to the car and how to take care of the parts that were painted. Ashley, Rachel, and the guys at Gerber were professional, kind, and offered great customer service. This place deserves MORE than 5 stars. I’d definitely recommend their services to anyone!

Recently, I hit a steel pole with my car. You know the kind that protects apartment call boxes from getting hit? Yeah, it worked in this case. However, my car lost the fight and I ended up filing a claim with my rockin’ insurance company USAA to get it fixed.
I took my car to Gerber for the estimate and then dropped it off Monday morning for repairs. I got a ride over to Enterprise, who hooked me up with an awesome rental for the week. It was supposed to take until the following Tuesday to finish my car, so imagine my surprise when Gerber called my husband and said it was ready on Friday afternoon.
I’ll spare you the details, but after spending my entire Saturday morning in Lithia Springs, it was determined that a mistake had been made and my car was not ready. I was pretty frustrated, but the GM, Brad did everything he could to fix the situation. I got another rental, handled completely by Gerber, and they also got my car ready for me a day earlier than originally predicted, to help resolve the issue. Everyone on staff was very apologetic for the incident, and I could tell they really do care that their customers are happy. Mistakes will always happen, but businesses that go above and beyond to fix them will always come out ahead.
I was very happy with the state my car was in when returned. The repairs were done perfectly, and the car was cleaner (inside and out) than when I left it! Gerber gets 5 stars for great work and really outstanding customer service… the kind you don’t get much anymore!