Family Dentistry At Stonecrest

This place is the Chick Fil A of dental offices. I have spent all of my life disliking dentists. I had hopped fromt dentist to dentist, and all of them left me with that blanket of despair one wraps themselves in because they no longer have money to buy actual blankets. Not to mention the anger burning within from the sheer lack of customer service.
This year I decided I would be different. I decided it couldn’t be impossible to find a good dentist without being obnoxiously rich. My dogged search led me here, and please believe I was skeptical. I have lived in Lithonia all of my life, and the one thing you don’t look for in Lithonia is good customer service. Still, I was desperate, and one look at the website left me impressed. I strongly feel that a majority of events and companies can be judged based on their website, or their lack of one. Most of the time, that has not led me astray.
This place had their website easy to navigate, professional, and well-​designed. Immediately, that was a good sign. I arrived for my appointment 15 minutes early as instructed, and was immediately greeted and taken care of. Even when I had to wait for my insurance to go through, the personnel at the front chatted with me and made sure I knew what was going on every step of the way. The staff weren’t just polite. they were personal, and friendly.
My doctor didn’t make me wait in an empty room endlessly. She introduced herself and did everything possible to make me at ease. Between my dentist and the dental assistant they did everything but hold my hand, and I was absolutely grateful for the kindness and transparency. Everything was done quickly without feeling like they were speeding me through. It was more like they worked efficiently to make sure my time wasn’t wasted. If a system was down, they had backups already in place so that the process could continue.
I was so relaxed that I was laughing while watching Mrs. Doubtfire (they play movies for your entertainment) WHILE they were drilling in my mouth. (More like smiling and gurgling but whatever) Point being, this was a great experience. It was more than I expected, and I left with my pockets no worse for the wear. They let you know exactly how much things will cost, and are very thorough in maing sure your insurance is in order when you go. If you are looking for a new dentist, come see Dr. Melissa Brown. She is amazing, and the staff at this dental office is top notch.

I have been coming here for about 3 years now and I love the fact that i’m treated like a part of the family and not another «patient». Dr. Brown and the rest of the staff always go above and beyond taking care of my needs and making sure i’m comfortable while in their care. I wouldn’t dare go to another office and I have to pass several in my 40 minute drive to get there. When the service is great, the distance doesn’t matter. If Unilocal would let me, I would give them 10 stars!

Today was my first visit here. I have not been to a dentist since I was 15 so to say the least I was apprehensive and a little embarrassed… Right off the bat… clean great environment. convenient… I have to say I loved all the staff … All kind and caring and great senses of humor. They are great with budgets and have the best prices around stone mountain Atlanta ans lithonia area ! In my case I saw audra sorry if I spelled incorrectly but she is awesome at what she does .she explained everything to me and was conscious to how I was feeling. Once I was finished I was amazed with what she had done ! The Dr and other staff there were top notch… I will be making this my regular dentist for now on !

Dr. Brown and her team were so friendly and helpful. I have had my share of good dentists and bad dentists, and the staff at Stonecrest were THE BEST ever!!! I went to take 2 bad teeth out at one time, and the front desk were friendly, the assistant was funny and Dr. Brown herself made sure that I was comfortable explaining the hows, and why to the whole procedure. At the end of it all, I didn’t feel any pain, and I gave her a big hug, because I was so pleased and happy with my whole experience. I definitely recommend this office!!!

I chose this dentist office because it was nearby where I used to live and luckily, I made a great choice! Inside, it’s clean and professional looking. The whole staff is all very, very friendly. Dr. Melissa Brown is the most perkiest, bubbly person I’ve met here. She’s awesome at her job and her staff complements her very well. Overall, I completely recommend this place for all your dentistry needs.