OB-Gyn of Lancaster

I’m basing my low ratings on recent experiences as a lot has changed in the 25 years I’ve been a patient and not for the better.
First off a lot of my favorite doctors, the ones that delivered my children and saw year after year have left. Yes, that’s bound to happen, but it seemed to happen all at once and there must be a reason why.
One of the most drastic changes they made is switching births from Women’s and Babies to The Heart of Lancaster. With this switch also means that all their testing, procedures, etc. are also done at the Heart of Lancaster — a hospital I feel is subpar compared to the size, locations, convenience, and number of services offered by Lancaster General. Sometimes bigger is better and in the case of these two hospitals and services Lancaster General is the better choice but you won’t get to use them here.
In the past years they also moved from familiar, convenient locations to off the beaten trail areas. Gone is the original location on Columbia Ave, as well as the one at the Health Campus, although they do have an office on Noll Dr but not all of the doctors will see patients there. Lititz and Elizabethtown is also out of the way for me but every time I schedule an appt I end up at one of those two because my doctor won’t step foot in the Lancaster location.
The biggest and most important piece of advice I can offer a newbie is to BUY A CALENDAR. YOUR care will be in YOUR hands with this practice. YOU must remember to call them yearly for a mammogram order or to schedule a pap, YOU must call them for test results (bad ones also!), everything is on YOU! I have experienced this first hand with some rather potentially serious health issues that I was the one following up, demanding repeat testings’, researching, and finally seeking the opinion of another health care professional because frankly I felt like my situation fell through the cracks.
Also be prepared for cut corners, annuals that don’t include paps, test results that they can easily give you over the phone but try to squeeze another copay out of you, and miscoding billing.
I hate to say it but OGYN is no longer Lancaster’s go-​to for feminine care.

Great staff and doctors. Only reason I’m giving four stars is because I’ve had to wait for 2 appointments for over an hour. However the docs are very knowledgable and are caring. Where you would deliver (heart of Lancaster) is an amazing place and very very clean. Staff there are amazing.