Enterprise Rent-A-Car

My company recently switched to Enterprise, this was my second rental with them, it’s a pleasure dealing with a nationwide company that offers a personal touch, and attention to service.
I left a large trunk in the car, it was already rented when I realized it. Enterprise reached the new renter, confirmed the trunk was in the car. They called me when the car was returned and the trunk is back home safe and sound.
They delivered as promised, every step of the way !

Couldn’t have asked for better service. Extraordinary and professional customer service. The Little Falls office is small but has met every detail. Whether I reserve a vehicle or just walk in they have always accommodated me. Last time I reserved a vehicle thru enterprise corporate I was told I had to use Main St in Clifton because I live in Clifton. Clifton’s cars smell like smoke and the dog hair in the car was unbearable. Upon complaining I had to wait for another car. When I did get another car the cup holder was filthy and had black gook in it. It was disgusting. Told management I will not be using their location again. For me, Little Falls office is my go to rental.

I have been renting cars from here for years and never had a problem other than they not having the car I reserved but I was always put into a similar car. The place is small and not a lot of cars to choose from but the prices are cheaper than my car dealer charges me so that is a plus! Great Friendly staff. My only problem is not with this location it’s with the smell of the cleaning products they use to disinfect the vehicle when cleaning them. The smell is awful somewhat smells like stall smoke! Other than that I’m good!

First time renting at this location. Great customer service. Renting and returning the car couldn’t have been easier. I really appreciated the ride back to work. I didn’t have to wait long at all. My only concern was that I drove a car with an expired inspection sticker. Next time I will know to check that before I rent.

There is nothing like an extraordinary customer service experience!!! I’ve been renting more often than usual as of latefor work but usually at the Montclair office. They are nice but nothing to write home home about. I really needed a mini van this past Friday and only Little Falls had availability. Despite my online reservation, upon arriving I was informed that the mini vans were all reserved and asked to take a Ford Flex instead. I was immediately annoyed but at 5pm I needed to make something work. Then comes Audrey G. She was patient and friendly and I couldn’t bare to be mean to her, even though I was unhappy. She walked me through each of my options for bigger vehicles and even let me put the seats down in each to see if the space would be enough for my needs. Seems small but totally above and beyond in my book. She exemplified great spirit and was the right amount of apologetic and sympathetic to my dilemma. I left happy. The vehicle ended up being too small for my project so screwed up my plans but I won’t hesitate to rent from this location again. After all, customer service is what it’s about. There are too many rental car companies to choose from, thanks Audrey for making it easy to choose one.

second time my family has used this enterprise, great service both times. the lady who helped us this last time was the best and nicest, most professional person I think I’ve ever encountered at a business. thanks! and the free upgrade we got was great and much needed!