Apple Store

There service was impeccable! I went in to buy an iPhone SE on the first day of release and was helped immediately as I walked in the door. The saleswoman helped me purchase my phone and got me started on setting up my phone. Even with the store packed with customers, the service and set up only took about an hour. Towards the end Of my experience, I was having difficulty pairing my iwatch to my phone, and an employee immediately took care of the issue for me. I was very pleased with my experience and feel comfortable with returning there again when I need assistance.

Even though I had a Genius bar appointment here, I still had to wait 30 minutes past the time. That was not that big of a deal, but once someone started helping me, I had 3 different geniuses in the span of the next two hours (because mine keep going on break) each telling me something different that could be causing my computer to go slow. In the end, none of their genius recommendations made my computer run faster. One did tell me that the Apple computer is only designed to work well for 5 years and then you have to get a new one. Not impressed.

Dropped by to get my phone screen fixed, but called the apple care phone number first to make sure I was covered under Apple Care Plus. I read the serial number to the representative, Randy, off of the original packaging that my phone was purchased in. He informed me that I did, indeed, have apple care plus, so the screen replacement would only cost me $ 99.
Well here’s the BAIT AND SWITCH, people: when I arrived at my designated «Genius Bar» appointment, explained to the «genius» that I knew I was covered, would only be needing my screen replaced, etc, he quoted me $ 130! What. The. Hell.
Why did the price change? The representative at the store said I DID NOT have apple care plus, and that the «Randy I spoke with must have copied down the wrong serial number». How is this possible when I confirmed the serial number twice over the phone? Then it became pretty clear that the representative told me I was covered in order to get me in the store. These people are just a bunch of rednecks in blue shirts who don’t care enough to double check the poor information they’re relaying to customers.

Went here today to have the camera fixed on my phone. From the moment I walked in everyone was smiling and asked me how they could help me. They quickly diagnosed the problem, I left my phone and went shopping. 30 minutes later it was ready.

Can’t really anything to complain about this store since it is the only one in Arkansas. Sure, the wait time can be long to have an Apple technician («Genius») look at your Apple products but I prefer to go here over an Apple Authorized Service Provider. Other than that, the layout is basically the same as other Apple stores and the staff has always handled all my issues.

Helpful once you get past the wait.

I purchased my Macbook Air 9 days ago in my home city of Las Vegas at one of the Apple Stores there. While visiting Little Rock, I was installing software updates, and my computer froze and failed to recognize my Mac ID or password. I drove to the store at about 8:15 pm. I was greeted at the door by a customer service person who looked at me with wide eyes like he had no idea what I was talking about, and referred me to another floor person. That person told me he was unable to help me, and I would need to schedule an appointment with a technician the following afternoon. I had «just missed him». The store hours were listed as not closing until 9:00 pm. I consider it very poor customer service to not have technical support available at all times during business hours.

Business team here has always been great in answering my questions and taking care of our business. The wait times can be frustrating sometimes however they have resolved and handled all of my purchases and issues to my satisfaction.

I entered the store to look at the Apple Watch, but could not get waited on by the staff. There were three employees standing by the door gossiping, yet none could provide customer service. As an Apple
Product owner I find this very poor, since I switched from MS Platforms due to their poor service. Looks like is time to reconsider alternate manufacturers. This is 0 out of 5 rating due to no service.

It took 45 minutes for someone to actually come over and assist me. Absolutely inexcusable.

I have been to the Apple Store here in the promenade multiple times. I have never left a review because I always got good service but not like the service today. I walked in and did the long waiting period because the old lady in front of you doesn’t know that 1000 pictures will make you have less space on your iPad. But as soon as Joshua was free he came over listened to what was wrong and got figured out and got me out the door in 30 minutes after the repair. It was so simple most of the time I have to get a manager and talk to them and finally leave here with $ 100 less but with a fixed phone. This time I left $ 5 less because I got some ice cream down the promenade. :D but my phone was fixed. Definitely the best service I’ve had here by far. If you need a genius here I’d say wait on Joshua.

Very dissapointing Apple. Been using this product for all my life and i live about 40 min away from the store and today when my phone died when i needed the most. I made appointment at 2pm and came in 2.05pm checked in and being told to have seat, waited 40 min and still nobody came, after i ask to one of the staff that and they just easily told me «we saw your reservation but some reason its got cancelled out» i need to be at work at 3.30pm and i have to drive 40min to my work and she said «well you can always come next time and make new appointment» then i know im done there. lady had blonde/​blue with piercings all over her
phone is iphone 5c blue that stops charging but still under warranty

Drive 2 ½ hours for an appointment to fix computer, and told that I will have to reschedule. Really? Will not set foot in this one again.

Really good experience here today! They got me an appointment for my MacBook Air for the same day. Everyone was really nice and helped me with no problem!

Even though I’m not a mac user myself I enjoyed visiting this store and checking out Apple products. The staff sure knows their products and it’s impressive to see the kind of service mac users get here. I would love to convert to mac from PC but it’s a commitment price wise. However, considering the hands on service you get at a place like this it makes me think its worth it!

The Apple Store is pretty cool. if you like Mac Stuff and IPhones… tons of laptops, desktops, etc…

I have been to one other Apple Store (in Manhattan), but never purchased anything at one. I had a good experience here, though maybe a little slow.
I went in to buy a shuffle for my husband as a gift. I realized, standing by the display, that I could call a sales associate over to me by pressing the little «specialist» button on the iPad displaying the information. It then told me that the person would meet me where I was, told me how many minutes to expect to wait and what number I was in line. I waited a little while, enjoying playing around the products near me, and someone showed up. I told him what I wanted, asked a few questions, and decided to buy. He swiped my card on his handheld computer, and asked if I wanted the receipt emailed to me or a paper printout. I wanted a printout, so he needed to go get that. Also, he essentially «ordered» the shuffle I bought to be brought to us on the floor, so we waited for that, once he brought back the receipt.
This was the somewhat slow part. I asked him some questions about the new iPhone, what they could do at the Apple store, what AT&T had to do, etc. Finally, he said he would go check on the merchandise and came back within a few minutes with my bag. He apologized several times for the wait.
I liked having the store come to me and not having to wait in a physical line, but of course would have liked these processes to be faster. Even at 11 a.m. on a Thursday morning, this store was very busy, so I guess if I’m going to shop here, I’ll just need to reserve some time to do it.

The biggest Apple store ive ever been in with some of the nicest and most knowledgeable employees! Little Rock def deserved this and the team at the Apple store delivered higher then its standards.