Little Rock Marriott

Nice! Darkest room I’ve ever slept in. The remodel from the old Peabody Hotel to a Marriott is incredible. Sleek, modern, has a Starbucks, and free wifi.

Beautiful hotel, however the staffs customer service and etiquette just doesn’t compliment the modern, updated décor. My family and I came for the New Year’s Eve event and weren’t impressed with the staff on any level. Snotty, entitled acting employees were not what we had anticipated for a hotel that is connected to the statehouse convention center. We were highly disappointed bc the hotel itself was clean and gorgeous… however poor customer service will ruin even the most high end accommodations (not that one should expect to receive «high end» accommodations here but you get my point…). We were treated as if we were «walking on egg shells» from beginning to end… never truly greeted or asked if we could be helped… more so treated like a nuisance and bother… it was quite odd to be honest.
Overall, the hotels attitude tonight seemed a bit over the top especially considering its lack of turn out for the cities «big» NYE party. Just sayin. ;)

My stay at the Little Rock Marriot was a great experience! The food and friendly staff at the Heritage Steakhouse exceeded all of my expectations. Samuel Robinson’s (manager) professionalism, when tending not only to the customers needs, but also to his staffs needs, really set the bar extremely high for me in terms of leadership, which was displayed on a very impressing level. I admire his positive attitude and welcoming smile and will definitely return again to dine at the Heritage Steakhouse, as great service wins me over every time. Thank you and may God continue to bless you and your entire staff!

I’ll preface this by saying the staff was great. Everyone was nice and helpful from start to finish. I stayed here for a conference for 5 nights. My room was nice and well appointed.
The meeting rooms could be difficult to find, so better signage is probably useful. Some meeting rooms were turned quickly and efficiently; others were kind of grungy for the whole meeting.
The contracted hotel restaurant was meh. The hotel bar had weird hours and often I couldn’t find a bartender. They did leave TVs on for us to watch the Saints game on a Sunday night so points for that. The coffee shop closed really early for my group who needed afternoon caffeine to keep going.
The location is withing walking distance of a number of local restaurants and bars and the area seemed really safe. Also the walking path that begins on the riverside of the hotel is lovely with the many sculptures to peruse.

I debated 3 or 4 stars and settled on 4 because it really is a very nice hotel and recently updated very well to a modern look and feel.
Positives:
–location is great right downtown and next to the conference center. You can walk to all the great spots to eat and drink and a great view all around. Didn’t realize Arkansan could be this nice.
–price isn’t horrible at all for what it is but usually pretty full with conferences during the week.
–the gym is huge and way better than the vast majority of hotel gyms.
–the concierge lounge (now called M club lounge in lots of full marriotts) is available for gold and platinum members on the first floor. Includes really good food for breakfast and dinner and super nice staff. Drinks are the same price as outside the lounge which I find annoying. At least give a heavy pour or something.
–the rooms are recently updated and are just really nice. Very spacious with great touches like a lounge couch and lots of places to work and a huge TV. There are these little automatic night lights that I thought would be not that nice to have but actually were useful to use he bathroom since it is perfectly pitch black.
–the lobby and lobby bar/​restaurant are huge and new and great all around.
Negatives:
–parking is not included and pretty pricey. I don’t like having to wait for and tip the valet either. There is street parking but all take only quarters and are annoying to keep feeding.
–staff at the front desk not that friendly and messed a few things up.
–wifi is free for platinum members for the enhanced but didn’t work at all in the gym. It is nice they include free wifi at the lower bandwidth level for everyone.
–gym equipment for weights are pretty old and only includes one bench.
–no friendly greeting or attempt at upgrade or any special treatment for reward members other than the aforementioned items that all marriotts do automatically.
–when the cleaning staff serviced the room hey didn’t replace the glasses and kept my cans and other clearly finished food laying around. I know you are supposed to leave food out at fancy hotels sometimes but I hate that because it messes up the hallways.
Overall the positives far outweigh the negatives. Definitely a higher hotel than all the other marriotts in the area.

To start off, is this a five-​star hotel? Probably not. But the five-​star rating that I’m giving Little Rock Marriott is very well deserved. Although I only stayed here for one night since I was just passing through,
Please note that my review is going to be based on the M-​Club Lounge Access room vs. the standard guest room at this hotel.
I reserved my room through priceline just a couple of hours before I came to stay here (during a rest stop on my road trip from Houston) so when I arrived here, I was pretty tired, irritable, and grumpy. However, the gentleman at the registration desk was as pleasant as he could be. Very polite and very helpful. As with any of my hotel stay — especially at a Marriott — I was going to ask if there was any complimentary upgrades (hey, it never hurts to ask — the worst they can do is say no). However, before I even asked, the gentleman told me that since I was only staying for the night, he proceeded to give me a «concierge» room. At a Marriott hotel, that means you get to stay on the concierge level where you get free breakfast and free hors d’œuvre on the weekend. At most Marriots I’d stayed in, the breakfast area and the rooms are on the same level. However, at this Marriott, the M-​Club lounge where you go to get breakfast is located on the lobby level. Also, you will need your room key to access the concierge level (18^th, 19^th, and penthouse levels) at this Marriott.
The room I had was a King room. The bed is obviously a King size that’s big enough for two-​three people if you’re traveling in a group. There’s also a small couch that’s big enough for another person to sleep on so you could potentially fit three-​four people in this room depending on how comfortable you want to be. You get two free bottles of water in the room, the TV is about 46−50″ in size which is nice because most hotels I’ve stayed at ranged from 32−40″. The bathroom is pretty good sized with pedestal sink vs. your typical built-​in sink. The AC blew cold and my floor was quiet. You also get free WiFi at a decent speed. A higher speed connection will cost you $ 12.95 + taxes per night. But if you just need access to Unilocal and to check your e-​mail, the free connection will do just fine My sister was able to stream Netflix on her phone with no lag. So there’s that.
The lobby is also connected to the Little Rock Convention Center. So if you’re in town for business and you need access to LRCC, then this is probably one of the most convenient hotels you can stay at. Keep that in mind, mmkay?
Since I arrived on a Sunday, I decided to park on the streets vs. using valet service to save on parking (I can’t tell you how much parking would have cost, but I would guess at least $ 20). There were plenty of street parking within a block of the hotel and street parking on Saturday and Sundays are free; and if you wake up early enough on a Monday (8:00 am to feed the meter), it will only cost you $ 0.50/hour up to a maximum of four hours. I was only passing through so I would have checked out by noon and this was not an inconvenience for me. However, if you’re staying here for more than one night, I highly recommend against this for you will be feeding the meter over and over again.
The downside? This hotel actually doesn’t have a swimming pool. So if a swimming pool is a must for you then this hotel is not for you.
All in all, I had a very nice stay at this hotel. If you’re in town, give this hotel a try and I’m sure you too, will have a nice stay.

This is probably one of the best hotel experiences I have ever had. The entire property was so modern and nice, as it had just gone under a complete renovation, and it really shows! I booked this hotel primarily because of what it once was. A Peabody Hotel, I knew there was (or once was) one in Little Rock. I did a search and found it was now a Marriott. loved what I saw about the hotel and booked the room. Upon arrival the hotel quickly surpassed every hope and expectation that we had.
Walking into the lobby was nothing short of spectacular. Large, opened with modern touches and some stunning floor to ceiling art works. We were a little sad about there no longer being the iconic Peabody Ducks, but upon walking in we quickly forgot all about that with all the stylish décor surrounding us who couldn’t love this loby?
We have a knack of getting to hotels at the busiest time, and checkin was a breeze. I tried to use the mobile app for advanced check in but could not manage to get it to work. No big deal, especially with how quickly the staff checked us in, without rushing us they really took the time to ensure everything was going to be how it should be with our reservation. We were directed to a bank of 4 elevators all opened glass, two with a view of the city and the lobby the entire way up, and two with a view of Arkansas River.
We were placed on the 17^th floor, with a city view king bed room. The room was immaculate, with modern touches, a large desk area and a wrap around sofa taking up the entire one corner of the room. The bed was plush with really nice bedding, the bathroom was spacious, the entire room was very comfortable and clean.
The view from the room was very nice, being on a high floor really made it special. As it got darker the little city of Little Rock came to life beneath us, as the sky got darker the buildings beneath us got brighter, it was a fun transition to see.
Over all the Little Rock Marriott was an outstanding experience, my only regret is only staying there one night. I racked my brain and could not think of a single negative thing to say about our experience.

Just Love Marriott! Great spot for business in Little Rock. The M lounge is just great if you have Gold or Platinum status! The rooms are updated and luxurious, you’ve outdone yourself Marriott!

Great Hotel. Everything was exceptional. Reminded me of service at a Ritz-​Carlton or Four Seasons. Great Lobby Bar. Fantastic room amenities. Only negative is the speed of the free wifi.

If you’d like to have a good meal in a hotel restaurant, with nice surroundings and a very accommodating staff, this would be a good choice, but if you plan to spend a night or two in Little Rock, you should consider other options.
We spent two nights here last weekend; we won’t come back. Our room (with handicap facilities) had a beautiful step-​in shower with a shower curtain that stopped about two inches short of the rim of the stall, making it impossible to take a shower without flooding the bathroom. The toilet didn’t flush. The room had no closet (no closet!). The coffee maker made two cups and then quit. The «automatic» on-​off light next to the bed could not be turned off.
When we checked out I asked for the list of charges to be emailed to me. So far, five days later, they haven’t shown up.
Overall, very disappointing.
Richard F.

Our 2 night stay was excellent, being a platinum member with Marriott gives a few extra perks :) Great hotel & excellent location. We were able to avoid the valet charge with free street parking during the MLK holiday.
Hotel Snob Approved!

This was a beautiful hotel. The only reason it won’t get 5 stars in my book is because of the unfriendly hotel staff at the check in desk. Upon walking in the hotel I expect the first person I see at the front desk to greet me and be friendly. Not here. I got a «do you need something?» And that was it. Not much for customer service.
That aside, my stay was wonderful! The valet, the shuttle driver, the room, the gym, etc! The rooms are beautiful! I had a small room with a king bed and let me say, I didn’t want to leave that bed! It was heaven! The bathrooms are a good size and there’s even an L shaped sofa in a sitting area in the room. The gym is HUGE compared to most hotels! There were 4 treadmills, 2 bikes, 3 ellipticals and enough cable and weight equipment to give a small private gym a run for their money! The shuttle driver was great! Not to mention right on time! That’s a first. We had to leave at 7:45 and he walked up to us at exactly 7:43. The drive to the airport was painless and quick.
I would definitely recommend this hotel to anyone staying downtown. Avoid the short female check in person if you can. Besides her you’ll love your stay!

I was impressed and surprised by the level of service I got during my stay. My room was clean and spacious. At the check in I was told I was being upgraded, so I don’t know what a standard king size room looks like but my room was more than satisfactory! Bed was comfortable, pillows were adequate and more importantly room looked clean and smelled fresh. Nice and modern furniture. I ordered room service (caprese salad) and an 8 dollar salad on the menu ended up costing me 17 bucks, but the salad was more like a 12 dollar salad to begin with, so I guess I won’t complain;)
I didn’t want to leave this morning.
Met and exceeded expectations. This hotel is where I will stay at next time I’m in Little Rock.

The renovations are now done and the hotel is gorgeous. The rooms are comfortable, we had an amazing view, and I love the décor. Was looking forward to the concierge lounge others have mentioned but it seems it’s not available on the weekends.
Side note– I really love the smell of the bath stuff in the Marriotts now. I may have to order it from their website.
Parking is expensive but the room was so reasonable it’s easily overlooked.

I was pleasantly surprised with this hotel. They recently finished a huge renovation that modernized this place way more than I ever would’ve expected for a hotel in Little Rock.
I didn’t get the chance to check out their onsite restaurant, but there is a little café tucked around the corner from the front desk.
They also have a pretty decent hotel gym on the second floor. Staff was all friendly and helpful. They do also have shuttles that run to/​from the airport, but I didn’t use them.
Bitty running trail along the river (3-​ish miles total if you run out & back), but a trail nonetheless!

Well designed rooms and very comfortable bed. The service was great. Great views of downtown. I’ve been a fan of valet parking but they were great. My only problem was the tub not draining right.

Honestly, zero complaints. I stayed here recently for 3 nights and had a great experience. A few reviews talk about construction, but it’s clearly completed as there was no noise or mess during my stay (about a week ago.)
The bed was comfy, like really really comfy. I slept like a rock, which I never do in a hotel. Clean, updated, very comfortable room. I was traveling for work and ordered room service a few times so I could work from my room in the evenings — service was fast and the food was very good. The woman that delivered my dinner to the room one night teased me about working too much and joked that I needed to just turn on the TV and enjoy my dinner. Ha ha I guess I looked a little frazzled. She was fun and totally right — I took a little time to just relax and enjoy. I needed that!
Great views from my room and everyone, from the front desk to the restaurant staff, was friendly and accommodating. I would recommend to anyone traveling to Little Rock.

I recently got married just outside of Little Rock and set up a room block here for our wedding guests. We also had a welcome reception the night before in the Pinnacle Room on the top floor. Let me just say that I couldn’t be happier with the way everything turned out.
Regarding the accommodations, based on feedback from friends and family, (I stayed across the street), all of the rooms were spacious, updated, and comfortable. My Mom wouldn’t stop raving about the two level room they put her in as an honored guest. I worked with Ashley in Events and she was always quick to respond to my ridiculous number of questions and made this part of the wedding super easy. They also did a pretty good job of handing out my welcome bags when guests in our block checked in.
As for the welcome reception — this too was great. The hotel went through a few catering managers over the past year which was a bit frustrating, but about six weeks out they hired someone that really seemed to know what they were doing. Alison was tremendously helpful in helping me with our menu and room setup. Overall, I was beyond pleased with how well the room looked and how smoothly everything went. The Pinnacle Room (top floor) has been completely renovated and with the panoramic view of the Arkansas River and other Little Rock landmarks, it’s really a stunning space. My only suggestion would be to have a sign indicating it was a private event because we had a few folks that definitely weren’t invited to our event get off the elevator and help themselves to food, etc.
To sum it up, I would definitely recommend this hotel for events or to stay while visiting Little Rock. The improvements they’ve made to the interior are fantastic and the location is great too. Just great service all around.

I stayed at and attended a conference at this hotel. It has a gym but no pool. The conference rooms were large but the chairs are uncomfortable and it was always freezing.
There is construction going on so the sanding kicks up dust which bothers allergies, the noise starts at 7am and goes all day long complete with high pitch drill, and our conference ran out of breakfast food regularly.

Nice hotel (Marriott Little Rock). Better than expected, based on previous Peabody reviews. Clean, large rooms. The elevator overlooking the lobby is reminiscent of the Holiday Inn and Embassy Suites styles that are old. However, the similarities end there.
Brightly lit and beautifully decorated, the Marriott is refreshing after a week of hard work and travel. Cedric, the concierge, is amazing. He made late night phone calls for me, and introduced me to the in — house chef, to accommodate my very strict (vegan and gluten free) dietary needs. I shook his hand and offered to write a letter of gratitude and accolade to his boss.