Midas

Asked for an oil change, got an oil change. I appreciated that I didn’t get the usual upsell lines like at Jiffy Lube. I came in on a Saturday and they were short apparently, so maybe they didn’t want to do any more work than they had to. The guy at the counter was nice enough, but had one of those attitudes like «I don’t really care if you are here or not».

I have never written a bad review before but I had such a bad experience I thought I should. I called Midas on this Wednesday and made a appointment for this Saturday (yesterday) we discussed the tires I would need and an alignment and got pricing and I was gonna go at 10 on Saturday. Walk in at 10 am and it took 15 minutes just for someone to get to the desk and awknowledge that I was there. Then I say I am here for my appointment my appointment ISN’T EVEN IN THE COMPUTER. So my time was obviously wasted by even making an appointment but I thought whatever I’ll still get it and get my car taken care of. NOPE. They didn’t have the tires there that I needed which we discussed and they couldn’t go get them because they had so many people call in the new guy at the desk (poor guy had nothing to do with this situation) couldn’t leave to get them because then nobody would be there. Poor managment. Poor customer service. I will never recommend them to anybody. So I had to leave and find somewhere else to get my car done even though I planned accordingly and they let me down. NEVER AGAIN.

Not from Little Rock, but I was working here for a few days. Needed a oil change so I googled the best place to do so. It pulled this place up. After changing my oil They heard a rattling noise in my exhaust that has been driving me crazy for months. After already lowering the car to the ground they picked it back up and found out there was a rock bouncing around between the under carage and exhaust and got it out. Very pleased.

I called for an oil change on a Saturday before going out of town. They got me in right away and my wait in the office was less than an hour. I was very happy with such short notice. Very friendly and fast!

Back in June 2013, Mike at Midas put my mind at ease after Marcus at Jiffy Lube down the street said that Jiffy Lube would not service my oil change because my plug was screwed on too tight. Jiffy Lube said I needed to go back to my previous oil change provider. I told him I couldn’t because I just moved from out of state and I had gone o them for 4 years with no problems. I left Jiffy Lube stressing about finding a shop to take care of this on a Saturday but the Midas team came threw for me! I got my oil change done and Midas confirmed that there was nothing wrong with my plug — it was actually a brand new plug and unscrewed without difficulty. Now thinking about it I did get that replaced a few years ago. Though it took Midas over 1 hour to get my oil change done it was a relief that if there was a problem they would do their best to help me resolve it instead of turning me away like Jiffy Lube did. I’ve been meaning to post this for a while so here it is.

Overpriced but honest.