Abra Auto Body & Glass

I got a big crack in my windshield from a rock on the highway. I called around and found, what I thought was a cheap price for a new windshield. Called my insurance company to make a claim. My insurance company recommended Abra and said it would be cheaper than my deductable. Called Abra and they quoted $ 206 which was $ 50 cheaper than the other place. Abra arrived on time and told me it would be about an hour. Less than 30 minutes later the tech, Mike O., was finished. Mike was polite, friendly and fast. Great service! Thanks.

I picked up my Audi A4 today and has to write a review right away. The customer service was amazing and they always kept in touch throughout the repair process.
The ladies that helped me out were thorough and honest with me which was so refreshing. The work they did on my car was an insurance claim (I was hit in a car accident) so I can’t speak to the payment process but I can speak to the great and speedy service I received.
I dropped my car off on Monday morning, had a rental car waiting for me at the enterprise next door and picked up my repaired car Thursday afternoon. I know I will be going back of other issues arise, in fact plan on taking in our jeep to get an estimate.

My third time working with Abra was every bit as good as the first two. This time my car was stolen (and quickly recovered, thanks to the immobilization device). The thieves severely damaged the steering column and ignition switch and inexplicably stole the owner’s manual. The Abra team arranged all the repairs and even detailed the car very nicely inside and out before returning it. They were able to replace the owner’s guide, too — not a trivial exercise for a 10-​year-​old car. They kept me informed every step along the way.
I really do not understand the negative customer service reviews. I have had nothing but excellent service in three separate instances, coupled with outstanding craftmanship. I do understand the frustration that goes with the need to use a repair shop, but my experience has always been favorable here.

Walked in to get a simple estimate to replace a bumper that was damaged — no body work or paint even necessary, only a small tear in a plastic bumper. Was told they can’t look at it because their computer system was down. Apparently that means they can’t walk outside and look and/​or take my info and get back to me with an estimate on replacing a bumper. 3 people in the office on a Monday morning but can’t do any work because their computer isn’t turning on… these guys may not be around much longer as it seems like management has stepped away and the employees know it.

First off, the work was very high quality. This was a repair to a quarter panel on a black new Honda Civic. But when I spend an arm and a leg, I expect it to be. More importantly, the people working there were friendly until they had my car in their shop, then it took waaaaay too long to fix and they became decidedly unfriendly. I like being treated well and honesty. They provided neither. Will never take my car back to Abra, any of them.

I typically write a review if the company under performs or goes above and beyond.
Ive always advocated that you judge a company’s true customer service (CS) when something goes wrong for the consumer and how they handle it.
So that brings me to my situation. On picking my car up after being repaired for an accident, I noticed a small dent in the door frame that had not been repaired. Honest mistake. Also, my white car also had a lot of paint on all the black plastic parts from a poor wash job. No biggie though, just question their inspection process. CS agent called out a manger from the floor and in her words «Don’t worry about it, we will order part and come pick car up from you, fix and return». When I was ready for work to be done, they had apparently lost some work force and could no longer come get the car. Having returned my rental car was really stuck with getting someone to take me to work without a car.
I had the ability to work from home on certain days and informed them that I live exactly 2 miles from their office. Still they could not take 10 minutes to drop me off at my home for the total round-​trip time. My only plan was to walk or bike back home and I had an appointment set up to do so, but the weather which was below freezing prevented me from doing so and when I called again to see if they could drop me off at home, they again couldn’t do it.
I informed them that this was their error and they had promised me they would take care of it. On receiving no joy with original CS agent, asked to speak to manager. He makes an arrangement with me on a future day I will be at home to call me and he will drop me off at home. Day arrives, no call, nothing!
Sorry, this to me is horrid service for a mistake they made. This was NOT a tough situation to take care of and in the time you had one of your employees take a pee or coffee break, you could have had this taken care of. I cannot recommend due to simply not being able to fulfill a simple commitment they had made to a customer. Poor customer service!
Dont be fooled by the friendly smiles up front!

I would add more stars if I could! So professional — constant communication about how my car was coming along. They made a difficult process so much easier. By far the BEST repair experience I ever had.