Air-Time Bounce Castles

I contacted this company for a bounce castle rental.
I had received an email back from Patrick– letting me know that everything is squared away and I will be added to the schedule.
When it was time for the actual party, Patrick was nowhere to be found, no bounce castles were being set up, and we were left only with many sad and disappointed kiddos stretching their necks out trying to see if there was a truck pulling up to set up their much anticipated bounce castle.
I tried calling that day to see where they were.
No one picked up.
Not once.
I will say this. A company, no matter how big or small, no matter how much of a grown man runs it, should not tell lies to its customers.
VERY disappointed in this company– their prices are really great and set at a very reasonable rate– i guess their service reflects their pricing.
If I could give this company no stars, I would.

UPDATE: after, I assume, reading this review, Patrick emailed me and threatened to contact his attorney. He also wrote that I (and I quote) «certainly come off as a cheap nickel and dimer.» Classy. Therefore, I will make some minor changes for the ol’ CYA department…
Their website promises that they’re «confident you’ll be pleased with the quality of our equipment, friendly professionalism of our staff and guaranteed best prices,» but I can say that on two out of three of those claims, they failed miserably (in my opinion). When I inquired if they could match the price of the bounce house rental company I usually use (sadly, this event was outside their delivery area), Patrick replied rather snippily (in my opinion), implying (in my opinion) that this other company was either about to go out of business or that I was lying about their prices. Neither is true. So, strike one and two on the «friendly professionalism» and «guaranteed best prices.» As far as the quality of their equipment, it may be made of spun unicorn hair for all I know… but I’ll never find out. Appalling customer service and refusal to honor a so-​called «guarantee» are deal-​breakers for me. This review has been brought to you by the letters C, Y, and A, and the teflon-​coated phrase: «in my opinion.»
Proceed with caution.