Went there yesterday about 5:15pm for a new car battery and installation for my Toyota Rav 4, picked out a battery, and the guy took it outside and came back in and said he could not install because he needed special tools, so I Ieft, but came back and bought the battery, drove 20 miles to my son’s house, where he installed the batter using a screwdriver and a coin… lol…Batteries Plus has lost my business.