CarMax

Jack and tanner made the car buying experience an uncomplicated process. Was a breeze. Would use them again

I found a vehicle I wanted to purchase at the CarMax in Florida. Per their policy, they shipped it to me here in Denver. I was all set to trade in my car for this beauty, when they completely low balled my trade (extremely low mileage, clean, beautiful silver 2006 Lexus LX 470). The offer really was offensive given what I know about the market in Denver for these cars. IF they think it’s fair to make a 10k profit on my used vehicle, I’ll never set foot on their lot again. THe salespeople were excellent, but their appraisal was just simply unfair and offensive. Were it not for the total airball on my car’s value, I would have definitely proceeded with the transaction.
I just don’t like a company that uses smoke and mirrors to trick you into thinking your asset isn’t worth nearly what it’s worth, so they can capitalize on your hard earned equity. Please know their appraisal is very easily beat by going down the street, or really anywhere else…

I’ve been to CarMax twice, once several years ago to sell a car and then more recently to buy a car. The process of selling a car to CarMax was really easy and their offer beat all the offers I’d received from dealers. When I was recently buying, I worked with Bart, who I can’t recommend him enough! He had the car I was interested in shipped from Las Vegas (at no cost to me since it was AWD) and then was super helpful in helping me while I evaluated my options. I didn’t end up buying it, but would definitely think about looking at CarMax again for used cars.

We needed a new car so I’d checked online and found the car we wanted and made an appointment to test drive it the next day. We showed up to our appointment a little late but the sales person was very nice. Howard Mumm was our sales person and I highly recommend him. Since we were running a bit behind we test drove it and then had to jet to go pick up our son. Our salesperson said he’d hold it for a couple days and give us time to think about it. We called the next day to set up a time to come back but it was 4 days afterwards. There was no problem. I was a nervous wreck when we went into try and purchase but he was very nice and talked us through everything and got us into the car that we had really been wanting. So for us it was a great experience. Thank you. I will recommend Howard to friends and family :)

As a follow up here, I had another issue with the rearview mirror not working in my vehicle and again CarMax was top notch! CarMax could not fix the problem and sent me over to Acrua, everything was replaced and I did not pay a dime! Great experience.

Got me a quote within 30 minutes.

Worst experience at a car dealer ship EVER
AFTER trading in two cars and buying one from them. Less then a week the check engine came on the lights would only work when they wanted to, the Evap system needed to be replaced, and seat heater need to be fixed. After waiting for a week to have them order everything it took two days to «fix» everything. No less then three days after the check engine light is back on and a brake light is out, they said they will take the car back so .took the car to Carmax to get rid of today. We were told we would get our full deposit back , that didn’t happen. So now I have no car and lost money that I put down.

The Littleton Store’s management inflexibility really soured my overall buying experience. Let me outline the scenario: I am purchasing a vehicle without leather seats. I wanted to install charcoal leather, but the dealer insists on installing light gray, because the darker leather would «diminish the resale value». So… I would think that having LEATHER installed over cloth would increase the value regardless of the color AND, Charcoal is GRAY and will compliment the interior anyway. PLUS, I am planning to drive the car until the wheels fall off… but, this argument did not sway CarMax Management. There’s no additional expense for the difference and the charcoal is readily available… so, I have to assume that it is sheer pig-​headedness by the management. VERY disappointed that I have to get this install done ON MY OWN and at a greater cost. Thanks, CarMax for costing me time and money to resolve an issue that could have been EASILY resolved at the dealership.

First, I’d like to start with the good– the sales people — specifically Pat. Great guy and if you are able to overcome the rest of the absolute negativity this dealer dishes out, I’d recommend working with him. Sadly, the good ends there.
Now. for the TERRIBLE.
Took my car I purchased from them in for service within the 30 day window where they will fix anything wrong with the car, for a few things. Among those things, was a hard start. They looked at and determined it was a battery– completely wrong diagnosis. But hey, I went with it, seeing as I’m no mechanic. Furthermore, they performed a «car wash» if you could even call it that. the car looked worse than it did before it was «washed». They use the old-​fashioned gas station car washes that have brushes that spin around and wash your car. but the spinning brushes were NEVER cleaned or replaced. I had to schedule an appointment a week later for the remaining service as we had to wait for parts for the other repairs. During that week, the hard start continued. Fast forward to when I take it in for the remaining repairs, and I advised them I needed the hard start looked at as it was still happening. Well guess what?! It was now past the 30 days so they won’t fix it, they can’t do it themself so I’m on my own on that one. Even though the issue was addressed during the 30 day window and they assured me it was fixed– but it wasnt.
This time, since the absolutely TERRIBLE car wash last time, I spoke to Melissa in service and specifically said NUMEROUS times to NOT wash the car. Lo and behold, they washed it again, after I was ASSURED it would not be washed. Her exact words were «Don’t worry I put it on there with a ton of exclamation points after.» Furthermore, I put it in BOLD on the night drop ticket. Guess what? I now have scratches running the length of my BMW. Great job Carmax! Nothing like a one month old car you just bought having scratches running the length of the car thanks to your horrid car wash. Let me tell you just how sketchy they are. Every time you leave your car at their night drop and you write out the night drop ticket, they staple it to your service order receipt when you pick the car up– every time. This time, the time I write in BOLD to not wash the car, they conveniently left it out of the service order. HMMM… wonder how/​why that happened. Looks like I will now have to fight them for paint correction to be done on the car, or live with a permanently ruined paint job.
Think that’s all? Guess again folks! After inspecting my tires a little closer recently, they are ALL dry rotted out. It’s a safety hazard. Any long drive is going to result in a blowout. According to them they can’t see it. We literally POINTED out to their face the dry rotting, and they still claimed it wasn’t there and claimed it was not an issue. Spoke to a tire company and they confirmed a dry-​rotting tire is NOT safe to drive on.
The sales people are great, but don’t forget– they’re salesman, and their livelihood depends on it.
The service department? I wouldn’t let them touch my car again with a 10 foot pole. I HIGHLY recommend going elsewhere to get your car serviced if you ever need anything done. Heed my warning or be forced to live with things that cannot be undone (at least not for cheap). This place is clearly in the business to take as MUCH of your money as possible while minizing their costs. And if you think they care even in the slightest about your safety. guess again. That’s the worst part of it all. Or maybe the worst part is the parmanent scratches down the sides of my car. How sad that I can’t even decide what the worst part of the experience is.

Waited for sales person. Never got one. I’d like to give zero stars. Told us 15 min wait when we arrived, put in our time and just wasted it.

Went there for trade evaluation — the offer I got was borderline offensive. Absolute lowest offer I’ve gotten out of 6 different dealerships (large or small) and a lot of smoke screen they put out to fool you into thinking that their price is fair

The service folks at CarMax treated me like I was a King (well I think I am sometimes). I had a problem with my car, AND I took it to the Dealer, it was not covered by the factory warranty, BUT Carlos and the crew took care of it with just a phone call.
If you do not consider CarMax for your next car, then you could make a mistake.

Please understand I am a salesperson who sells financing packages to commercial entities.
This was the most positive car buying experience. I love CarMax’s sales model/​value proposition. I can probably find a better price somewhere else, but price is not everything. The total buying experience is what most customers want.
Do other lots allow you to test drive a car for 20 minutes unsupervised? The last time I looked at a used car from another lot I had to follow the instructions of the salesman. I was not able to drive it on I25– what if there was an issue at higher speeds?
Do other used car lots allow you to give you a five business day no questions asked cash back?
Does Carmax accept and resell all trades? No– they only accept and resell vehicles with value. Other dealerships will sell cars that rattle etc
I was offered a six year financing payment for a 5 year old pickup (under 40K miles) at a very competitive rate. I could choose to shop around for a better rate and redo the financing for three days. When I bought my last new car I didn’t have the option.

I would recommend starting your car search here, but do your research. They gave me the best price appriasal on my car, and I took that with me to other dealerships to meet or beat.
They do have a good selection of used cars if that’s your thing!

My 500^th review package will be comprehensive. Car shopping from this Fortune 500 Company is a safe way to buy for car dummies, no pun intended. All prices posted online, mobile app, and car windows are strictly fixed without extra fees meaning sales consultants are not allowed to «haggle» with you.
Free appraisals takes about 50 minutes and they give you a firm printed offer good for 7 days to buy your car even if you don’t buy from carmax. Let’s say your leaving for India or Afghanistan tomorrow and you want to dump your junker, carmax will turn it into cash immediately after the appraisal. They offer you a bit lower than other dealers but they will buy it on the spot and give you a certified check.
Every car they sell will come with a 30 day free warranty. Afterwards you have a option to purchase MaxCare which extends warranty up to 6 years or 150k miles depending on the car. You don’t have to claim it at carmax, you have the option to take it to other dealers and have them bill carmax. A newer Honda Civic probably don’t need it, but a used Range Rover repairs can easily end up costing more than the warranty.
Option to test drive cars by yourself and narrow it down to what models you like. Then use the CarMax app to find one nationwide and transfer it here to CO for a fee ranging from $ 100-​$ 800. It’s totally worth it to find the exact model and options. Try to find 1 owner cars with no accidents; the vehicle history report is all online for you to see for free.
No, it’s not the best deal in town because an experienced shopper can use Craigslist or negotiate to buy a 2015 new car cheaper than the CarMax 2014 used version. For people not wanting to haggle, call the CarMax store and talk to a consultant over the phone. You could transfer a car in without stepping foot into the store.
Sales people are paid on commission so make sure you only work with ONE consultant. When you contact multiple consultants they have to split the commission and have less incentive to provide you with good service. Avoid Saturdays because it’s a zoo at dealerships. Sundays CO dealerships are closed.
They have over 100 dealer locations around the country and it’s pretty cool to have the ability to transfer any car to CO. You’re not obligated to buy once it arrives, but you do lose the transfer fee. Two other CarMax locations are in Arvada and CO Springs and I believe they can transfer in state for free.
If you’re shopping new, I recommend Ralph Schomp Honda and Shortline Subaru. Email internet sales and agree on a final price quote instead of going to dealers and pay higher walk in price. Buy new dealership cars on the last hour of the day, last day of the week, last day of the month, and last day of the year to get special deals. Happy shopping.

Carmax sold me a vehicle that was previously involved in an accident and towed away by the previous owner. After a few months of owning the vehicle I began to have alignment issues. I would have never bought the vehicle in the first place had I known it was in an accident. Do your research before buying a used car. Carmax vehicle history reports may not show everything. Hard lesson learned.

I had the best car browsing and buying experience with Evan and Frank and Melissa! I dread car shopping. Mainly due to the pressure I often feel being put on me from a salesman. This place was completely different. I walked in and was greeted warmly. I was given free reign of their fleet of vehicles, which were all unlocked and ready to be inspected, and I moved at my own pace. I met with Evan and Frank and we ran the numbers on the vehicle I was interested in. Never once did I feel pressured to buy. I had originally planned to just browse a few cars in the style I was looking for but fell in love with one and ended up purchasing. I was running late for work so the transaction had to take place the next day. Evan came in early (before they opened) on his day off to do the main paperwork with me. Once 1015 hit and the business office was open I sat with Melissa and very quickly and painlessly signed the final loan and trade in paperwork. Easy peasy and I left there feeling like I got a great car at at great price! I have already recommended CarMax (in general and this particular location) to several people. I will probably only ever buy my future cars at CarMax!
Also, their hot beverage selection was pretty awesome and the Dove hot cocoa was especially delicious!

Friendly people, but an extremely lowball offer on a late model, low mileage, mint condition Civic. Went around the corner to Schomp Honda and offer was beat by $ 1000 in minutes (Schomp did not see my offer from CarMin). Call around… Carmax is not the only dealer in town who will purchase your used car for cash! They only act like they are.