Helzberg Diamonds

Follow up to my previous review of this Store regarding repair of prongs. I sent the ring to a friend of mine who’s husband is a reputable jewler on 5^th Ave, NY, NY, he looked at it and said the prong broke because they used inferior solder that doesn’t hold up. So had him replace all of the prongs year again. DO NOT use this jeweler for any repairs and I also wouldn’t trust the quality of any of their merchandise. So frustrated that I trusted my jewelry to them.

Not excited at all about this place. The diamonds that were $ 3500 other places were 5k here and yellow! Bad quality and high prices. Plus the customer service was terrible.

Quick and easy jewelry inspection. Always love checking out which new pins they have available! I never wear them, but I’m addicted to collecting… so hard to resist!

The Good:
Walking through the mall with the boyfriend and we decided (randomly) to go look at rings, the closest one to us was Helzberg so we went in there.
They have a great selection and i felt there prices were great. The staff was very sweet and worked with us on the design because i am really picky. We ended up buying the ring on the spot… ya i know i’m not supposed to see it, but it was on sale and we didn’t want to miss out.
The Bad:
After the proposal and me finally getting to wear the ring i took it in to get cleaned and there customer service (the same two ladies) where rude and cold :(
The Ugly:
Decided that since we bought my engagement ring there that we should go look for both our wedding bands. The tables had turned the sales staff (funny enough same two ladies) where VERY pushy and then when we told them that we didn’t want to purchase the rings right now they tried to «sweeten» the deal by giving us a teddy bear. Because that is so true i am going to spend a couple grand on rings here just for that teddy bear!!! We didn’t purchase anything else from them.