Ken Caryl Pet Spa

Have been going to Vonnie for 3 years, she is awesome, the spa is awesome and the staff is amazing. Way to go Dawn!

No more Ken Caryl Pet Spa!
I love a clean dog! So, for the past few years, every few weeks, Ramee has been getting a bath, a brushing, her nails trimmed, and teeth brushed at The Ken Caryl Pet Spa.
But…no more! Because my sweet dog is 13 years old, I always request that her grooming be done in 2 to 3 hours. I don’t want her kenneled and sitting around wet, while other dogs get bathed… then they all are dried at once. My old dog is too arthritic for that.
When I made the last appt., I said my whole week was open and to give Ramee any day or time that this would work. A helpful employee said a good time would be Tuesday at 12.
When we got there, the groomer complained that she was too busy to get my dog done in that time frame. But she did ask if I wanted a bandana for Ramee. I left my dog there anyway as this was the agreement and said to call me if she just couldn’t do it. But 2 ½ hour later my dog was ready. I was so pleased until…
The assistant manager informed me that the charge would be $ 73. This is $ 21. more than usual! She said because I wanted a «rush» bath for my dog. Not only was this a surprise, but I was spoken to in a rude tone as if I had asked for an unforgivable service.
I will never go there again and intend to find a pet spa that actually cares to provide good service for my aging pet. And… Ramee never did get that bandana!

I am very disappointed in this grooming salon. because it is located so closely to my home, I would’ve really liked to use this facility for both of my dogs, however, I feel as though I was not given the option. To explain, trying to schedule an appointment with the salon was worse than pulling teeth! Not only were they extremely inflexible about days and times I could bring my dog, but they made it seem like a huge hassle that I wanted my dog to be worked on from start to finish (and not sit in the back shaking for a few hours) since she has debilitating anxiety and does not like to be away from home. The only time frame I was told I could bring my dog in (for her to not have to wait there for a few hours in between services) would not work with my school schedule since I’m a full-​time student. I find it very odd how inflexible they were. Then, once I finally agreed upon a date and time with the receptionist, I received a phone call a few minutes later saying that she was sorry and that she actually couldn’t see my dog at the scheduled time… And they canceled on me. This place is extremely flaky and seems to not want business. I would never attempt to take my dogs there again because of how extremely inflexible they were. I think that this place may work out for stay at home moms but certainly not for students or the working class. Rude!

I am so happy with the way my dog was groomed! She looks Amazing!!! It is a higher price to pay that Im used to spending on her grooming but the money was worth it. Her coat is BEAUTIFUL!!! The staff was so nice and really EDUCATED me about how to really take care of her coat and well as health. I will be coming back soon!
Thank you Again!

I’m always thrilled every time I bring my dog in here. They treat my dog great and she loves it here. I have to drive about 15 minutes northwest, but it’s worth it.

I tried this place for my two small dogs because our regular groomer couldn’t fit us in and was throughly disappointed. The cost was significantly higher, the service was poor and the dogs were kenneled for 5 hours, the cut was choppy, the harness was wrong on one of my dogs and the worst part was that the other dog had a large nick on her stomach. Both dogs are stressed and miserable from being at this place all day. If you live in the south area I recommend Groomingdales. The staff was busy with each other and not with the customers. I’d give them a zero.

Ken Caryl Pet Spa is amazing. The owner, Dawn, is very knowledgeable and helpful. The self-​wash option is wonderful as you can bathe your dog at waist level and not have to hurt your back. The food selection and deals are excellent and the quarterly VIP sales are great. My kitty also enjoyed a wonderful «lion cut» grooming there to get all of her mats out of her very long hair. You can rely on the folks at Ken Caryl Pet Spa to take GREAT care of your pets.

I scheduled my appointment for my miniature schnauzer, and they said 10am. Great. 1:30pm rolls around and two trips back and forth with my dog stuck in a cage with no water for three and a half hours and she gets home stressed.
The cut was fine, she looks good, and I’m sure the people there don’t mean to intentionally overbook, but that’s exactly the reason I stopped taking my dog to PetSmart for grooming. There’s enough cageless pet places around, save your money and go to Groomingdales (Just up Simms street from there)
For reference: The only reason I took her there was because they had an opening on short notice before my wedding and she had to get cleaned up for it, otherwise I would have taken her to Groomingdales.

I used to frequent Laund-​ur-​Mutt for the self-​serve dog wash but have recently stopped going. The past few times I went, the water wasn’t very warm. The employee said that they’d been really busy but I don’t see the point of paying for cold water. The point of paying for the wash is to be indoors with warm water without any mess to clean up. Otherwise, I can just wash my dog outside with warm water in a bucket. I gave three stars because the employees are friendly and my dogs love the treat selection. They also offer grooming but I have not tried it.