Matthew R Wimmer, DMD, PC

It’s hit and miss with this office. I too transferred there, as did my parents and adult children, when Dr. johnson retired. I am the only one still going there and am now here on Unilocal,shopping around. The doctors are personable but I have had complications with each procedure so far. The office staff are friendly, but don’t follow through on what they say they will do. The assistant Rosemary is flat out mean, although the hygienists are wonderful.

The staff was friendly but mislead me that my insurance would cover certain X-​rays and then refused to work with me when I received a large bill for the X-​rays. I tried this dentist because my dentist retired and recommended him. At my first visit, the hygienist suggested that I get extensive X-​rays. I informed her that my insurance likely would not cover them and that I did not want the X-​rays if they weren’t covered. The hygienist left and supposedly called my insurance. She came back and informed me that the X-​rays were covered. A few weeks later, I received the bill. When I called the office, they initially offered to split the bill in half for me. When I finally connected with Michelle, the accounts person, she said that the dentist himself refused to allow any discount because «understanding insurance benefits is the patient’s responsibility.» Given the full circumstances, this was poor customer service and there are plenty of good dentists out there who do not mislead patients to get services that they will have to pay for out of pocket.

Everyone at Dr. Wimmer’s office was great. This was my first visit to the office but from the moment I walked in all of the staff was super friendly. I could tell that they take the time to get to know their patients since the person at the front desk was talking to one of the patients in the lobby about their pets and family members. Dr. Wimmer was awesome as well. Going to the dentist is something that I loathe but Dr. Wimmer was casual in talking with me and made me feel comfortable as he progressed through the procedure. After the procedure I got a regular cleaning from Candy and she was awesome. She explained everything that she was doing step by step and was asking questions to get to know me better. I cannot say enough good things about Dr. Wimmer’s office and would definitely recommend his office to anyone who is searching for a new dentist.