Pearle Vision

I bought expensive sunglasses from this store and only had them a few months when they broke – just in the case. I took them back and was told they would not fix them. VERY POOR customer service.

This facility DOES NOT deserve your business.
What a huge disappointment. We went into this location about a month ago for an appointment for my fiancé. As he went into the appointment with Dr. Beaman I waited in the lobby. I quickly noticed Richard (He is a Doctor there but only told me his first name, which in itself was unprofessional.) was scolding his receptionist, Lyle, for something rather small. Correcting an employee’s mistake is something that needs to be done, but scolding him like a child in front of clients? It was terrible and made me very uncomfortable.
After the appointment, glasses were chosen and paid for along with a 6 month supply of contacts. Nobody gave an estimated time for the glasses to be ready. Two weeks later we stop by and ask about the glasses and contacts. Richard gives us our contacts but still cannot give us an estimated time of the glasses arrival. Not to mention nobody called to tell us even the contacts were ready. We leave full of questions, Richard did not want to have to deal with customers.
Fast forward a week and a half and we call back only to find out one of the lenses is on backorder and someone will call us the next day with an estimated time. NOTHING. No call. When we call them and express that we are frustrated that they aren’t following through they offer him temporary contacts. If anyone was actually handling this case, they would have known he already purchased 6 months worth of lenses and that he just needs his glasses. This was on Saturday. Lyle said, ‘We will call Monday or Tuesday to let you know, but the latest they will be ready is Tuesday morning…’ Come 7:30 Tuesday evening we realized noone called.
I called Pearle Vision again today, unfortunately Richard answered. He said they are done and were finished this morning.
Nobody called to tell us that they were on backorder or when they were ready, noone called about the contacts being ready, nobody called for QUALITY CONTROL.
On a separate occasion, my fiancé’s sister went in to have her glasses tightened. Upon arriving home and removing her contacts she noticed some new scratches on her lenses. She promptly called and let them know. Their response was merely you can’t prove we did that, sorry.
All of this leaves me wondering, who’s in charge? Who should we ask questions to? Why can’t we get any answers when we do ask questions? Why did nobody let us know anything about the products we ordered?
When you are spending upwards of $ 400 it is reasonable to expect half decent service and attentiveness from the employees.
I beg of you, get Richard out of there! This facility desperately needs an office manager and to not let their Doctors deal with the customer service side of the business.
We love Dr. Beaman and the rest of the staff has been polite at the least. But this is ridiculous. A family of 5 that has been going here for years will never come back solely because of the wretched service provided at the front desk. STOP LETTING YOUR DOCTORS DO TRANSACTIONS.
This staff has no leadership and it is painfully obvious none of them know what the hell they’re doing.
Only go here is you feel like wasting hundreds of dollars and enjoy being treated like you’re an inconvenience.
Oh yeah, and OSHA, maybe you need to look into their lack of HIPAA compliance. They released my fiancé’s information to me and other family members WITH NO WRITTEN PERMISSION. They also had patient information easily visible and accessible from the lobby. I can’t believe they did that, to be perfectly honest.