Rocky Mountain Gastroenterology

I’ve had it with this snotty, inconsiderate, unprofessional joint. They won’t get one more dime of mine, and I recommend they don’t get yours either!
Look, I get it: most of their patients are coming in for a colonoscopy. If your pipes are clean it’ll be 10 years before they see you again. There’s no need for them to treat you kindly – there is no necessity in earning your business.
This will be a long post, be forewarned!
So after my second flareup of diverticulitis, my family doc sent me for a surgical consult. I called to make an appointment (with the doctor he recommended) and was told it would be over two months before I could see that doctor. They suggested a PA, instead. Fine with me, I saw the PA. She was very informative and friendly; a great bedside manner. She palpated my abdomen and told me I did not have diverticulosis, but rather I was constipated. But — she sent me for a CAT scan.
I never heard from them after the CAT scan, until I finally called them. When I did, they told me they hadn’t received the results yet from the imaging people. I protested that I knew they had, because I had hand-​delivered them! After they found and read the CT report, lo and behold the radiologist identified diverticulosis. Imagine that. But I didn’t hear that from the PA. I got a phone call from her nurse. And the nurse was not well informed on my chart, and so for two days I had this back-​and-​forth dialogue with the PA, through the uninformed nurse, over the phone. Was it diverticular disease or constipation. What drugs, what treatments. It could have been so much simpler for the three of us if the PA had just called me to follow up. I was very aggravated. I think their customer service is the worst in the industry. But, I kept telling myself, they’re specialists and they don’t cultivate the same kinds of patient relationships that I enjoy with my regular doctor. AnyWho, I never did see the PA again. Or even talk to her for that matter. But her nurse told me to schedule a colonoscopy.
I had the colonoscopy, performed by an actual doctor. During the procedure he took two biopsies. After the colonoscopy he told me to schedule an office visit with him as he would want to review the pathology with me in the future. I called his office and scheduled the office visit the same day I had my procedure. The appointment was a month out.
The receptionist told me I could see my doctor at Skyridge Hospital. That’s not an office I had ever visited, but it was quite convenient to my job, so I took her up on her offer. She gave me the address including the suite number over the telephone which I promptly put into my calendar.
Several days later, I got a phone call from a nurse. I’m not trying to demean her, but to be accurate and descriptive, she was a blathering idiot. She told me that the biopsy was benign, but that I probably had irritable bowel syndrome or Crohn’s disease and rattled off another half-​dozen disorders that I might have. Then she told me I should schedule a visit to see the doctor. (Of course I already had such a visit scheduled.) If I were someone other than me, I would have been very alarmed at hearing this laundry list of things that could be wrong with me based on the list of potentials that this nurse rattled off of me over the phone.
Finally the day of my office visit came. I drove to the hospital and went to the suite number given me by the lady who set the appointment with me. Right on the door, it said «Rocky Mountain Gastroenterologist.» However, I was shocked to find that the lights were off and the door was locked. So I called the office and explained to the woman who answered the phone that I had an office visit with the doctor, but there was nobody there. The lady told me that I didn’t have an appointment, and that the next available one was five weeks in the future. I want you to understand, this was their mistake. I didn’t dream up the appointment date and time and address, and by sheer coincidence find the right business located at that address when I appeared for my appointment. I was directed there by RMG staff. They didn’t try to apologize, they didn’t acknowledge they made a mistake, they only stated, matter-​of-​factly, that I didn’t have an appointment. But I could have the next available, five weeks in the future.
I’m not waiting five weeks to see the doctor. And I’m not going back. This is a very poorly managed business. Beware.

This place has gone downhill extremely fast within the past couple of years. When I was first coming here they treated me with respect and actually acted like they cared about me. Now, not so much…
Like previous reviewers have pointed out, their billing department is a total mess and needs a complete overhaul. I can’t tell you how many times I paid my copay only to get letters from collection agencies telling me that I need to pay up. Forget trying to get someone on the phone as their phone system is completely broken. They put you on hold and suddenly the call gets disconnected.
They also continuously cancel appointments only a day in advance than shove you into an appointment with a physician assistant who has no clue regarding your medical record. I will be having my final appointment here in a few weeks and will then be transferring to another practice.
Bottom line– this place doesn’t care about you. The folks in the scheduling department are so rude and impatient over the phone it is absolutely mind blowing. The PA’s and Dr’s don’t communicate well with one another at all! I almost had a surgery that I later found out to be completely unnecessary. They have a few good doctors here but the entire business is too shady for me. Rude staff, incompetent billing department, just a poor experience overall.

This practice is a hot mess. Dr. Evans is the only Doctor that is worth seeing. He is very compassionate, knowledgeable, with a great bedside manner. However, because their billing department is such a horrific nightmare, I am leaving this practice to find a new doctor. Billing REALLY needs to get it together. Totally not surprised by the low rating.
I was admitted to ICU for a life threatening condition, 2 tests were ordered, which I had to wait HOURS for, npo. Both tests were by 2 different doctors. Dr. Evans followed up with me, but the other Doctor never did. Come to find out at my new GI office, 8 months later, South Denver GI, which is fabulous, that I have a chronic condition that I was never aware of because there was no follow up in the hospital.
This place is a total and complete JOKE.
Like I said, South Denver GI is AMAZING. Give them a call, they will take great care of you. They care. (unlike RMG, who couldn’t give 2 shits) no pun intended.

HORRIBLE HORRIBLE HORRIBLE! Even one star is too many. RUN as fast as you can to another doctor.
After 3 days of not hearing from anyone after my husbands testing, I finally had to call them to find out what was going on. Dr. Madrid’s assistant didn’t know either. She calls back to see about scheduling another test for this week, at a hospital 45 minutes away and tells us that my husband needs to go there to pick up some prep fluid. Out of our way and at the hospital, no one knows why we are there and nor who we are. REALLY??? I call again, no one knows what I’m talking about in the office either. Seriously. Now a call from a surgeon, from a different office trying to schedule my husband for surgery. Surgery? For what? The surgeon doesn’t know either, they were told to call from Dr. Madrid’s office. I am starting to believe that NO ONE knows what goes on there, and frankly I’m afraid for them to treat anyone.

I left a message to discuss this as you suggested and no one returned my call.
Since my last review I have switched to a real doctor at a different facility and switched my infusions to that facility as well. Out of courtesy, I canceled
My third infusion with your facility.
Jacquelyn from your office them took it upon herself (or followed Virginia’s orders) and called and canceled my infusion at the new facility without my consent which was malicious and jeopardized my health.
Oh, and you should just do what Virginia Hinds PA and office manager Tina recommend — go to the ER for your GI issues — you’ll get better care. You’ll get zero care and compassion at this facility.
Seriously, don’t do business with them — all they care about is pharmaceutical $ from infusions –check out dollars for docs
They do not care about treating patients, only making $$ from infusions and colonoscopies!
They are also malicious and will sabotage your healthcare at other facilities!

The Nurses at Swedish, where the procedure was performed, are great!
The office staff at Gastro however is a clown posse. Harsh,? yes. Deserved, definitely!
They failed to send report of findings to my primary care Doctor. I called. They promised. Three times. «I’ll send it right now.» I was told. «It’s taken care of.» She said… Then I was told that they did not have the records but the hospital did.
My Doctor finally got the record directly from the hospital. We then found out that I was expected back for a second look about the time I received the first results! Also, the Doctor who performed the procedure did not take any tissue samples, which I am told is standard practice. He didn’t have time according to the report. Now I am told, I may have a life threatening problem in my throat.
If you are referred to this example of the administrative failings in our health care system, don’t accept it. Demand another option.

I would not recommend this practice. As another reviewer stated, it is nearly impossible to get through to anyone on their phone system. They ask you to set up appointments online, but you never hear back from anyone… so you try to call them and are on hold for at least 45 minutes before you speak with impatient schedulers. If you leave a message for an appointment or the receptionist, the answering system tells you someone will call back within 24 hours, but this does not happen.
The PA that I saw was very knowledgable and helpful, but since my first appointment a month ago, I’ve yet to actually speak with her again, despite leaving several messages. A nurse assistant with little medical knowledge has returned my calls, but was unable to explain the tests and tests results I was given. I was admitted to the ER several weeks ago and left a message for a call back, but never received follow up.
My latest test (last Thursday) came back with an abnormal result, but the only reason I know this is because I called my primary care provider who also received my results. It is now Tuesday and I’ve yet to hear from my GI Doctor about the abnormal scan. My PCP has scheduled an appointment for me to meet with a surgeon today to discuss my options.
My husband is beyond angry, saying that this practice is negligent. I don’t know if they have too many patients to manage or if they are just poorly run, but I would find another GI practice if you are looking for quick resolutions to your medical problems.

I would give them zero stars if I could. After a month of abdominal pain, at the suggestion of my PCP, I decided to see a gastroenterologist. I made the appointment, and they did their best to get me in pretty quickly, however on the day of my appointment, I received a call an hour before my scheduled time that the doctor I was supposed to see had called in sick. OK, fine, I get it, people get sick. They rescheduled me for a week later. I spent about 2 hours at the office and learned nothing. I suspected that my issue might be gluten related and had to ask them to schedule blood work to test for an intolerance. They also wanted to schedule me for a colonoscopy. I went and had the blood test done and after numerous voicemails, I STILL don’t have the results of the blood work. Needless to say, I cancelled the colonoscopy because if they can’t even return my calls, I don’t want to do further business with them. Now I’m stuck in the sitauation where I need to decide if I want to pay to have the blood work done again or just live with the pain… all because Rocky Mountain Gastroenterology can’t make a phone call. AVOID THEM AT ALL COSTS!

I wish there was an option for no stars. After months of abdominal pain I finally went to see a specialist to figure out what was going on. I was sent for a CT scan, which on a whim I had sent to my PCP as well as the ordering doctor. A few days later I get a call from the doctor saying that my appendix was a little inflamed and had a section that was filling with fluids. I was then told that as long as the pain hasn’t increased since the office visit to just leave it but to go to the hospital if it gets worse.. . Fortunately a few hours later my PCP called and got me in right away. Did a physical exam of my abdomen, discovered it was appendicitis (chronic) called a general surgeon, had me sent over immediately, and the next day I went into surgery to have my appendix removed BEFORE it became an emergency situation. Which is apparently what this doctors office wanted. I have never in my life been more disgusted in a doctor’s office than I was here. I would never go back and recommend everyone to pick somewhere else.

This review is not based on this facility. This facility is fine. I had some procedures done there and everyone made me feel very at ease.
What this review IS about is the RMGA Arapahoe Group as a whole.
My Dr is fine. When I get a hold of him, and when I can get him to return my calls.
The phone system for this group is absurd! I can not directly call my Dr’s office. I have to leave a message with the main RMGA and wait for them to get it to my dr and wait for them to reply to me. It’s a mess.
I had some major concerns after a procedure and was on hold for 30 mins while I got transferred back and forth thru the system trying to talk to someone who was a nurse or a Dr.
I have also encounter some rude nurses. I have questions sometimes and my Dr isn’t there (on vacation or whatever) and they transferred me to a nurse who was nothing but rude to me.
I really don’t want to continue using this group. I will be asking this dr for another recommendation and make the points I just made here known to him.

Super team, super experience. I’ve gotten two colonoscopy procedures here (hey, it comes with living a long time). Staff are friendly & proactive. Every step is explained. Anesthesiologist was very proactive. Doc was efficient & friendly.
If you gotta go, I’d go here.

Rude and unprofessional front desk! I really am still shocked by how awful the service was at this office. I went in for a procedure and I have never been treated so poorly or felt so ignored. I can’t believe this place is still in business. I will be writing a letter of concern to the manager of this office and I will be requesting a copy of my file and results be sent to another gastroenterologist. You couldn’t get me to go there if they provided free services, it was really that poor.