Avis

Reserved a car over a month in advance. Showed up to pick up the car and was told by the AVIS employee that no cars were available. Excuses were offered as to why they had no vehicle for me and why no attempt was made to contact me before I showed up. Can’t think of a more fundamental failure in a car rental agency than to make a rental reservation and then fail to provide a vehicle. Had to scramble at the last minute, an AVIS competitor came thru in the end. Won’t be considering AVIS in the future.

I rent often for work and have to use Avis. So in other words I rent often.

Returned a vehicle I had rented from Las Vegas to this location. When I arrived, I explained to the gentleman that the individual at the Vegas airport told me I would be able to pay cash. The gentleman behind the desk told me that was impossible and I would have to use the card on file. While this wasn’t a big problem, the way he handled it was very unprofessional. He walked outside and left me inside the location alone with no recourse completely ignoring me once I asked him if there were any alternatives.
While the ride itself was nice, customer service is everything to me. I will not rent from this particular location due to this individual.

DO NOT GO HERE!!! Last week I had to file a complaint with the BBB against this location for FRAUD.
I made a reservation to pick up a vehicle through my corporate plan. When I arrived at the location to pick up the vehicle the worker told me no reservation was on file and that there were no more cars left. I left the location without a rental vehicle.
I then went to the Pleasanton Avis, where I’ve had many good experiences, to see if maybe they had a vehicle that someone did not pick up. While I was there they were able to looked up my original reservation. NOT ONLY WAS MY RESERVATION PROPERLY ON FILE, BUT THE LIVERMORE LOCATION HAD ISSUED OUT A VEHICLE TO SOMEONE ELSE AND OPENED A CONTRACT WITH MY NAME!!!
The Pleasanton location called the Livermore location on my behalf and that’s when Livermore admitted they did have the reservation and had given the vehicle to someone else. They claimed that an «old man» came into the location earlier in the day and picked up the car. They admitted that this man was not in fact me, but they nonetheless refused to remove my name or my company’s information from the contract.
Luckily, since I book the reservation through my company, I was able to leverage my corporate resources to get the matter fixed. Because the workers at this location LIED TO MY FACE AND LIED TO ANOTHER AVIS AGENT WORKING ON MY BEHALF the Avis Account Manager who handles my company’s account was able to get my name off of the contract that I did not open and has issued me credit to rent a vehicle for free for personal use.
I don’t know what I would have done if this didn’t happen through my company account. I’m a pretty resourceful person, but I’m not sure I would have been able to prevent an even bigger issue from arising if I did not have my corporate resources available.
They did it to me, they did it to Jennifer (review last month), and they are probably interested in doing it to you. If you go here you may not get a car and you will likely be dealing with some kind of fraud. Just don’t do it; don’t go here. Go to the Pleasanton Avis. They have more cars and they won’t take advantage of you.

I WILL NEVER RENT A TRUCK HERE EVER AGAIN! I usually use «Uhaul» but I thought I’d give this place a try. I rented the 24′ truck and when I turned it with a full tank (beyond the amount it was supposed to have), I get a call the next morning saying that I didn’t fill it up all the way and they were going to charge me extra for gas plus a $ 30 fee for them having to get gas. I was so pissed off. We filled the tank up to the point where you couldn’t add anymore gas if we wanted to. I had to call customer service for a refund. I’ve rented many trucks before and this place was the worse. Plus when I picked up the truck, nothing was explained. The guy just said «sign here and gave me the keys». So unprofessional.

I flew into the Livermore Airport January 22 to play golf at Poppy Ridge. This was my first time to the area. I checked with several or the cab/​taxi companies on transportation to the golf course. None of them were very helpful on cost or committing to a time for pick up. I contacted Avis in Livermore. Joel was awesome! He was very helpful with area information and rental fees. Once I arrived at the airport the car was there ready to go!!! This was a great time and $$ saver! Thank you Joel.