We have purchased from Ferguson for many years. Now that they have this new call center the customer service has gone way downhill. Every time you call Livermore branch you are transferred so some other branch and get the run around. They really need to work on this.
Debra D.
Évaluation du lieu : 1 Tracy, CA
I called to ask a question about a tool to remove a Moen balancing spool. The guy informed me he had no experience at all with this and told me to call Moen. He was only interested in me hiring a plumber and did not want to assist me at all. If they had what I needed I would have been more than happy to purchase the item from them or what they recommended. I really find it hard to believe no one else had ever inquired about the same question. I definitely will not be using them now because of how unhelpful the guy was.
Paul G.
Évaluation du lieu : 5 Livermore, CA
Helpful guys, they’ve got everything you need in larger diameter pipe(the box stores seem to stop around the 1″ mark, whereas here I was able to find my 1.25 and 1.5 inch fittings neatly arranged, labeled and organized inside their warehouse. It’s a no frills setup, but it’s a supplier, not a retailer per se, so odds are if you’re here you’ve got a notion that you need something and you know(at least) enough to figure the job out. [’Cuz lets be honest, I’m no more a plumber than I am an astronaut, yet I left with everything I needed in a relatively short visit.]
Lynsey T.
Évaluation du lieu : 5 Livermore, CA
If you are in need of any sort of plumbing supply, this is the place to go. You will get the best prices and their customer service is good enough. If you are looking for some place to hold your hand and walk you through your entire bathroom remodel, don’t go here. They can do it, but just don’t. Go to Lowe’s if you want to walk around and think about what you want and then go to Ferguson when you are ready to buy it. PS ask for Keith… If you aren’t an prick or anything, he will hook you up. :-)