Pros: cheap. Cons: you get what you pay for. Confessions: I’m not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4×4 space, anyway], I find myself there more than I’d care to share. That said… note the gate hours of 7am-7pm; I realize a lot of places have ‘em, so can’t ding them for it, just a drag… after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story… __________ Trip 1. On our first trip there, we got a prize of an extra lock.(We’re in a «sub» unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn’t come out of the lock. Really, like… really? I ate my Wheaties today, and couldn’t get the dang thing out. Hit it with WD-40 and liquid wrench(since I’m a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number — though I wouldn’t consider an unlocked outer door an emergency by any stretch — and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling«We’ll be back at…» sign in the window. Um, okay — but rest assured, our day isn’t going to be rescheduled around the office staff’s errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize(apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock(note appointment is during business hours… she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn’t their key — which are round — and if we had to have keys made, we should have used the local locksmith(Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key«Sec… Locksmith» wasn’t a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys(as noted), yup, that’s our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office — once we found a moment it was convenient for them to be in the office — to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See«Cons», «Trip 1,» «Trip 2,» and«Trip 3»
Casey S.
Évaluation du lieu : 3 San Ramon, CA
Mega cheap storage. No frills no climate control and signs everywhere say no washing cars.