Livermore Ewaste

I dropped off some old company computers and decided to take them up on their hard drive shredding service. I paid around 15 per drive for a «certified disposal» of the drives. I went in on 2÷5÷14 and gave them the computers and my email so they could send me the certificates. a month went by and no certificates. I began to worry that my drives were not destroyed, and I had lots of sensitive information on them. I called and left a message for Mark inquiring about the drive. never heard back. when I called again, I was assured that mark would send me the certificates and I left my email once more. Again, never heard back. I had to call a third time and this time I was told they sent the certificates but they had the wrong email. what a joke. finally got the certificates almost two months later. I will never use them again for anything outside of free e waste drop off of non-​sensitive items.

Bryan was especially helpful and persistent in repairing my harddrive. I had very important personal files on it and couldn’t access them. Had tried a number of things on my own. When Bryan ran into problems he outsourced the expert help to get it working without any change in fees. Because it took extra long due to the complexity, he made up for it by providing additional services at no charge. Very professional with a challenging situation. Thanks again Bryan!!!

No customer service. Filled out a form online for pickup and never heard back. No call or email. Waited for a week thinking they were just busy. Still nothing… So then I call and of course no answer because they’re «busy helping other customers» the message says. So I left a voicemail letting them know I filled out an online form and just waiting to hear back. Still nothing … Called again and same thing…

Bad customer service, they don’t keep appointments and they don’t follow through on what they promise.