Metro PCS

Irving and Angela were amazing. MetroPCS should do everything in their power to hire and retain people like them, and if they do not, employees like Angela and Irving should go to better places. Irving was extremely helpful and honest with me. He mentioned that we did not need to buy a new nano-​SIM card, that the MetroPCS CSR’s should have been able to activate the old SIM with the new iPhone. Irving and Angela were helpful and honest, which is regrettably rare in sales and customer service of big corporations.
It looks like I caught Angie (different from this Livermore MetroPCS store) and Amanda, CSR’s at the MetroPCS Dublin corporate office (
), in a lie or instance of blatant incompetence. Perhaps MetroPCS the company should discipline them, or at least discuss this experience as a learning opportunity? Angie told me 1) she did not know why the old SIM card was working, and 2) that I needed to buy a new nano-​SIM card AND activate it in the store ($ 26 charge with tax). Amanda said that I would need to buy a new nano-​SIM card, because each SIM is irrevocably tied to a specific phone — new phone, new SIM.
In any case, I definitely learned that for whatever issues may arise with my MetroPCS phone service, I should call this store instead of any other MetroPCS store.

Service here was HORRIBLE!!! I came into the store wanting to get a better phone and saw a refurbished iPhone 5. The lady at the store mentioned to my husband and myself about smart pay in order to pay for the phone. Well this person gave us some very misleading information about smart pay. My husband who is good with the finances asked her if we pay for the phone within 90 days then no interest will be attached. She response was «that’s correct.» There was a poster in the store with the smart pay ad on it along with the fine print that people usually do not read (except my husband). He read that even if the phone is paid within the 90 days that a 20% interest will attached to phone. Naturally he brought this up to her but her response was «that’s out of date, sir. But our offer with smart pay is you pay within 90 days are you’ll be fine.» Believing her we bought the iphone using smart pay and was given instructions about how to set it up. My husband then asked her if anything goes wrong with the phone what is metro’s return policy. Her response, «you have until 30 days to return the phone.» So we were all set and I was enjoying my phone until I saw my smart pay account… they were charging me the 20% interest. I called smart pay was told that even if I paid the phone (within 90 days) I would still be charged the 20%. My husband called metro pcs (customer service number) to verify this. Turns out the lady working at the store had NO IDEA what she was talking about! In addition, I would be paying more than what the phone is worth! I might as well buy a brand new iPhone! My wonderful husband then got in contact with the actual store where the phone was purchased because we wanted to return the phone. Well that was when he was told that we had 7 days to return the item (I had the phone for 7 days already). So that meant I had an hour to return the phone before the store closed. Again misleading info by an employee!!! I hurried over to the store along with two kids. Both employees were SOOOOO unprofessional! They didn’t even bother to apologize and the same lady employee (who got me into this bind in the first) was there didn’t say anything. She sat there with her smug look (such a bad attitude) while texting. Their horrible attitude indicated to me that they wanted me gone. They made me feel as if I was bothering them. The other employee then told me that I had to pay $ 15 to activate my old phone. Really after that fiasco I was still had to pay! But I needed my phone for work. Even after I was done… there was still no apology. Never again will I set foot in that store! Note to everyone… DO NOT GO THERE! Because of this I will most likely leave Metro PCS… so thanks the wonderful experience (*sacrasm)

Came here to switch over from Sprint (evil, evil Sprint!).
Metro PCS piggy-​backs off of T-Mobile’s services so they have the same coverage problems, although that has REALLY improved over the last couple years. They have a chart in the store that shows the areas with coverage, so unless you live in the midwest (especially Montana), you’re golden. Most of California is covered.
Apparently, they can’t hold phones. We’ve been trying to get phones from this place for the last week. The shipment they told us about came in but sold out before we could get there. We called in advance and they told us they had 4 Smartphones but that we couldn’t hold them. Thank God we came in when we did. Some guy came in ten minutes after us and wanted to buy one of the phones… sucka!
This is a very small store, and they are constantly selling out. They are also very understaffed. That said, the girl who set up our phones was very friendly and very helpful. I am amazed, to be honest, how quickly the two people there kept customers moving given the small size of the store.
I love my new LG Smartphone. It’s really user friendly, and I figured out how to use it in about half an hour without even using the booklet. The 4 lines for $ 100 was a great deal — we couldn’t find anything better in the area. Definitely a must for families!

Lousy service, lousy phones… and when you have probs with either, they will treat you like it’s your fault and do next to nothing to help… this is why no contract is required… I expect it will get worse once T-​Mobile takes over…