Preferred Pool Repair

I completely agree with all the 5-​star comments below, Evan is the man. I’m pretty handy around my house. However, when my new jacuzzi starting making crazy noises, I knew the repair was above my head and I reluctantly called for help. On both encounters with Evan I was givin a 1 hour window between 9−10am. I expected an all day wait, but Evan arrived at 9:15. Repair man on time?! There’s your fifth star. I new after he came by the first time I was working with a professional who takes pride in his work and his company’s reputation. My new jacuzzi needed a bunch of new parts. I was thinking $ 2000 was outa pocket right before Christmas time… once again I was wrong. He was WAY better prices than expected. My spa is perfect and I’m carefree. Evan even let me pick his brain on how to better maintain my jacuzzi. Thank you Evan at Preferred pool and spa repair for doing such an awesome job

Evan is awesome, honest, prompt, and courteous to our families time windows for repairs. Could not recommend enough.

Evan is awesome !!! We moved into our house a year ago and we have had a error code on our hot tub since we moved in. Our Home Warranty has sent out several people who were unable to fix the problem. Luckily for us they finally sent out Evan. Not only has he fixed our hot tub but he also realized that our hot tub was not up to code and refused to work on it until we brought it up to code for our own safety. Thanks to Evan being cautious he saved us from a potential fire in our garage/​house. We had to hire a electrician who had to rewire our hot tub and rewire our main fuse box .
Evan is very professional and timely with his service. I highly recommend him and I will be requesting him from our home warranty if we even need repairs again. THANK YOU EVAN!!!

Evan was terrific. Fortunately for me, his business is only a few blocks from my house, and it was convenient for him to stop by and make repairs between his other appointments. I called him when my spa started leaking water. I had opened the access door and come to the conclusion that the pump was probably the culprit. When he arrived, he confirmed this, and also noticed that the GFCI circuit breaker was not working properly. In other words, when the «Test» button was pressed, the switch did not trigger off as it should have.
He ordered the respective parts, and a few days later replaced the defective parts with new ones. Everything is working perfectly so far. There are no leaks, and the spa is working like new. If I ever need other repairs, I will certainly call Evan at Preferred Pool and Spa Repair.
For the sake of completeness, I do have to add that Evan was a bit more expensive than some other spa repair guys that I have used over the years. I’m still having a little trouble believing that installing two fairly simple parts should cost of order $ 1000, even after a discount that was applied. But I will admit that I’m out of my league, and appreciate that Evan was able to do the repair without any hitches. I guess it’s a matter of Premium Service means Premium Price. Anyway, I would definitely use him again. A job well done!

Of course our pool pump would fail during the hottest time of the summer… and we had a pool party in a few days. Evan was able to fit us in to his schedule, was here on time, replaced the pump in an hour and wah-lah…pool is crystal blue and ready for the party! He even called to let us know he was on the way… bonus points for a contractor who comes on time! We will be using Preferred Pool Repair again in the future!!!

Thank you Evan for finally being the one to get our heater replaced under the home warranty! It took 2 previous attempts and no other service had the relationship with the warranty company to convince them that it was indeed time to get a new heater. Evan was one phone call away, came out immediately and had the authorization within 48 hours of the original call, the heater delivered and installed within a week! Evan was here when he said he would, followed up with the phones as he said he would — in the this day and age, if you ever done any home projects, that is a miracle! Thank you again for your prompt and excellent service!!!

Hi it’s willow. I love it when I get to come to work with you! You are so good at what you do. You fix everything that you are supposed to fix. You are really good at fixing anything! I love you bye!

Even is VERY knowledgeable and was VERY helpful answering questions even after the work was done. Would DEFINITELY use him again!

We just moved into our house and 1 week later our pool filter broke. Luckily we had a home warranty. Preferred Pool was assigned to us. Evan contacted us promptly and arrived at the mutually agreed upon time. He was very knowledgeable and friendly. He quickly diagnosed the problem and came back a few days later to make the repair after the new motor arrived. He even gave us tips on pool maintenance and upgrades that we may want to consider in the future. Highly recommend.

Evan, the owner, was sent out by my warranty company to repair another pool company’s failed attempt at repair. He was very professional, prompt, responsive, and just a stand up guy. Best of all, he fixed it right the first time. Highly recommended. Would use him again.

We have been getting suspicious for over a year about our filter pump, it was getting louder and louder every week. I came home one Friday afternoon and it was so noisy the nehibours were complaining. I did not know where to go. I went to Google up poped Preferred pool and Spa. I called Evan he was on the Job right away. He appeard the next day right as promised diagnosed the issue. Within hours he was suggesting alternate Filter pumps for my pool. After a strong rcommendation I uped the sise of my pump and what a surprise I have had. My pool is so much better now. It heats up amazingly, the electricity used is best in over a year. I had Evan also install a wireless connection point. Cannot talk highly of the Quality of work, service and professionalisim from Evan. A true Gentelman and ultimate professional. Thabnk you very much Evan I would recommend his work to anyone. Dont be fulled by all the Waranty reviews thay are outside his control…
Preferred Pools my number one Pool repair company now…
Steven

My spa was losing water so I called my home warranty company and they assigned Evan. Within 10 minutes after hanging up the phone, Evan called and scheduled an appointment to come check out the water loss. Evan called 15 minutes prior to arriving and very pleasant and professional. I explained my issue and Evan asked me a few different questions regarding my issue and determined it could be one of three items. He went to investigate at my pool equipment and determined that I had an issue with one of my check valves. Within minutes Evan replaced the valve and showed how the valve he replaced was beginning to deteriorate causing my issues. He also was kind enough to answer other questions regarding my equipment since I take care of the pool myself. He gave me his card in cases I need any others questions or services needed to be performed. Thanks Evan.

I cannot talk highly enough of the customer service provided by Evan. I called him on a Friday night he was at my house first think Monday morning. Assessed the issue and provided my multiple solutions to replace my failed pool pump. In the end at Evans recommendation we upgraded to a larger pump and we are so great flu we did as the pool runs so much smoother. Evan call the day before to ensure we were still ok for the installation. I was at work during the install so Evan called and scheduled time with me to come back later and walk me through the work he had done. Truly a pleasure to work with an individual who cares about Customer Service. Thank you Evan you are the guy for any future pool issues…
Steven Craig

I am so glad I called Preferred Pool Repair. I called on Sunday and Evan answered the Phone. He was very helpful over the phone and gave me some good suggestions to solve my pump not pumping issue. Evan’s suggestions did help however the system was still just not quite 100%. I called Evan back a few hours later, again Evan answered and was able to come by and take care of the problem with a couple days! Now my system is working like new. I would recommend Evan and Preffered Pool Repair to everyone.

As a new home owner, new to the Tracy area and a first time pool owner, I needed a quick diagnosis of my pool pump, since it was not working properly. I called the Home Warranty Company and they promised someone who could come out within 48 hrs. The company that was called, never responded even though they were called several times. I then requested a different pool company and Preferred Pool and Spa Repair were contacted by the Home Warranty company. Within less than 5 minutes after the request was made, Evan called me and set up an appointment. Day of the appointment, Evan called me to let me know he was en-​route and arrived within 15 minutes. He quickly diagnosed the issue, made a recommendation and setup another appointment to install a new pump within days. I selected to go with a new pump rather than a refurbished one so it was a matter of waiting for the new pump to arrive. The installation went smoothly and now I can go swimming:)

Evan was fast and efficient and did what he said he would do, the pool equipment is running great.

I admit that I almost fell for the negative reviews, but if you look at them carefully, there are many non-​Yelpers with anonymous photos and many people misdirecting their frustrations with their equipment manufacturers’ warranty coverage toward Preferred Pool Repair.
I had a problem with my spa heater, and my usual repair tech was too busy to come out. So, I tried Evan. He answered immediately and was able to diagnosis the potential problem with some photos that I texted to him. He came out to my house within a couple of days and was able to fix it. I didn’t even have to meet him at the house – he showed up like he said he would, fixed it, and called me to let me know it was done.
I like that fact that he is very honest and found the least expensive, but effective, solution to my spa problem. A;so, his minimum service charge was lower than my other spa technician. Evan is very polite over the phone and was flexible with his time. I’m glad that I trusted my instinct to give his company a try. I highly recommend Preferred Pool Repair.

My lucky day! Evan the owner of Preferred Pool and Spa arrived at my home right on schedule as he said he would. Looking at my pool equipment he found several problems I wasn’t aware since I’m a new pool owner. He checked everything over and over until the pool cleaner functioned properly, replaced the lid and O ring on the filter pump, cleaned out the large filter’s filtation filters, tested everything until everything was working correctly!
He listened to my issues, showed and explained how things work and fixed everything. It doesn’t get better than this!
Megan

We’ve used Evan and his pool services and are totally satisfied with his services. I’m happy to recommend him. Unfortunately Unilocal filters out the good reviews. Especially if your not a regular Unilocaler and only write a review once or twice. Please try him as he is a honest and fair person. He will continue to service our pool and hot tub with his great service!

I regret as we conclude the experience, I’m stuck at one star.
Evan came back out (only been a few days shy of three months since I got their attention again). Wanted to charge the $ 75 diagnostic charge, which I pointed out was paid in June when the diagnosis was «everything’s fine» — when it clearly wasn’t. He waived it, and it seemed we were looking forward to a bright new day.
He arrived, upset I’d forgotten to turn the spa on and get it into an error state; my bad, I did forget to turn it on, but his bad — he should also have noted my magic wand is broken, so I can’t just «make» the spa go into error mode. (And note that he and I have discussed this matter at least three times directly, to deal with how to move forward with a repair when we have just an error code [that’s well enough documented on the internet that I could diagnose the ballpark problem].
After some back and forth on speakerphone with the wife in between, we landed back to the conclusion two conversations ago: let’s start replacing components in order of most suspect and least expensive, i.e., the sensor that signals the overheating condition (error «OH»), which also has manifested a «Sn» (sensor) error. But I’m no spa expert, mind you.
So Evan returned to the spa to jot down the part numbers needed so he could order them up… which was the intent of this visit from our third and most recent conversation.
Oh, but wait — we have «exposed wiring.» What, really, exposed, so copper is showing? «Uh, no, I mean it’s not in conduit.» Yes, and??? «That’s not safe. I won’t work on the spa until you have an electrician put that into conduit — or I can do it for you.» [Surely at the usual hourly labor rate.]
Red flag now flapping in the wind, to wit:
1. The wiring wasn’t done by a guy who fell on the turnip truck, and it’s installed to code — which doesn’t require conduit to be bolted to the main board. (Mr. Electric’s exact words: «The wiring is protected by the spa, and conduit has to stop eventually.»)
2. The wiring is exactly as it was when Evan replaced the heater element 5 – 6 years ago. Unclear how it become unsafe for him to work on the de-​enegerzied circuit between then and now. Far be it for me to speculate it’s the «out» when he just wants to have an out of a job his company seemingly had no interest in taking on in the first place.
Small victory: it only cost us $ 75 instead of the attempted $ 150 for nothin’ more than a few visits of first telling us nothing was wrong.
And we’ve got an appointment with the other spa guys in Livermore. They returned my call promptly and everything; wacky concept, eh?