The Pampered Poodle

Terrible experience! If I could give no stars, I would! I had made an appointment for 3:30 the day after I called. When I showed up for my appointment, just to have my dogs nails trimmed, the owner, Diane, told me «I wish you would have called! I don’t have time today.» Why would I have called when I already had an appointment?! When I asked if she had time the next day she said not really and started throwing out excuses. I just told her I would take him somewhere else. She proceeded to call me the next day and leave me a lengthy voicemail telling me I should just take him somewhere else… Yeah, no problem! I wasn’t planning on bringing him there ever again!

Wonderful experience with Diana. She does a great job grooming our dog and is very gentle with her. Diana loves dogs and it shows in how affectionate she is with them. I am so glad we found this shop!

I brought my Schnauzer in to for a grooming after another place on the same street gave us reason to try to learn how to do it myself. Diana greeted her and did a wonderful job! She was very good with her and she was happy when we picked her up. Highly recommended!

After our wonderful family dog Moke passed away, we brought our heart broken golden retriever Maggie to get groomed by the Pampered Poodle. It was our first and last visit. Unfortunately, it was not a pleasant experience. Maggie experienced razor burn on both of her ears which resulted in oozing sores, terrible pain and a large vet bill. Despite my repeated attempts to amicably address the issue with the owner Diana, it’s been over 30 days and she has yet to resolve. Unfortunately, I must conclude that the customer service in my case was very poor and she made me feel as if I were somehow at fault for the experience which added insult to injury. As such, I will need to resolve via the small claims court process.

Diana does a wonderful job, and you can tell she really cares and loves her job and taking care of «her» dogs.
Highly recommended.

I took my ShihTzu, Zoe, to Diana fearing that Zoe would fight her tooth and nail… I have been told time and time again, that she is very difficult to groom.
When I picked up Zoe and asked Diana how she did, she replied «fine». I had never heard that before and was amazed! She was able to cut her nails, which I always get charged extra for at the vet because Zoe is so difficult.
I noticed that when I dropped her off, that Diana is a natural with dogs and talks so sweet to them. Whatever it is about her, Zoe, just loved her and took to her immediately.
I would highly recommend Diana — it has taken stress away from me with not having to worry about how Zoe will behave at the groomers!
She also did a great job! Thanks Diana!!!

Pampered Poodle is one of Livermore’s most established businesses. Diana, the owner, genuinely loves canines. We have brought our pack to her salon since shortly after moving to town almost 11 years ago.
She is very busy so I make my appointments in advance. We know they will be there all day so they go in when I work.
They always act like they feel great after a day with Diana. And they look great too. We are thankful to have someone as professional as Diana!

This is a small shop and the owner does most the grooming herself. She does a wonderful job on the grooming much better than anywhere else I’ve been. I have a poodle and maltese. We go every 6 weeks for about 2 years now. She really loves animals and I never worry when I leave my dogs. They are there for several hours but she takes good care of them.

The groomers seemed friendly however If your looking for professional groomer that are highly skilled in many pedigree please look elsewhere. They butchered my baby. Luckily, hair grows back! I think they should remove poodle from their name because the are not capable of that complexity of that haircut.

This is my 100^th review!
I knew it would be a special one.
It involves my bestest buddy in the world: Atticus. He is my dog.
A little background:
After 18 years, my wife and I had to put down her Terrier mix dog. He was a very loyal and loving dog. We wanted to get another dog, but didn’t want a puppy. We wanted to save a dog from the shelter. After nearly 2 years of looking and being disappointed that we couldn’t find a small to medium size dog, we read a notice that the bay area agencies were holding a fair for hard to place animals in Jack London square. We arrived early on the Sunday morning and saw a lady walking a very unusual looking dog. Both my wife and I said that was the kind of dog we were looking for and hoped would be at the fair. Being that the fair was being held at the farmers market, we naturally assumed that the little guy belonged to that lady. We found the fair and took a look at all the dogs. There were some really nice ones, but none that stood out to both of us. After purchasing some items at the farmers market, I suggested we take one more look at the dogs. To our surprise, the one we wanted was in a pen! «This one is available for adoption?» we asked. Yes! (The lady walking him around earlier was a worker who was wearing a coat that covered up her volunteer shirt.) He was a stray that had been in the shelter for nearly two months. Because he was a stray, the shelter didn’t now what to call him. They gave him some dumb name I can’t even remember. My wife’s favorite movie is «To Kill A Mockingbird». So we named him Atticus. After filling out the appropriate paperwork, we had our dog! Atticus wasn’t fixed when we adopted him, so it was off to the vet for a snip, shots, and a check up.
Fast forward 9 months. I’ve been taking him to the local pet store and using their self-​serve baths. However, my wife insisted that we take him to a professional groomer to get rid of some of his undercoat, trim his nails, and clean his anal glands.
I know I wasn’t doing that myself.
Did I mention that Atticus is a beagle /​pug mix? (see his picture I added) And please don’t call him a «Puggle». He is probably 8 years old. He is not a designer dog; he is unique. Anyways, After asking several friends who would they recommend, I was directed to the Pampered Poodle. It might be a little hard to find, but once there I realized I had found the right groomer. The Pampered Poodle is owned by Diane who is usually booked a month in advance. She was very helpful in explaining what they were going to do for Atticus and after 3 hours, we received the call to pick him up. He looked and (better yet) smelled awesome. He even had a little bow put on his collar (cute!) Diane said he was a great dog to work with and recommended that we bring him back every 3 months. I like that she didn’t try to push a monthly appointment or some unnecessary nonsense on us. Very professional is what I can say about her and her staff. Atticus was very happy with his spa day at the Pampered Poodle…

We recently took our dog here to get groomed I have to say that my first impressions were well not the best, it was a hassle for me to even find the place and when I did find the location I didnt know where I was bringing my dog! However, after I went in Diane the owner was very nice and sweet and asked exaclty what I wanted done and I told her I would be back later on and when I went back to get our dog she looked great!!! She had a great cut better than others that we have tried, so I have to say despite the location and the first impressions it was more than I had expected, we will continue to take her here!

I went to Pampered Poodle for a nail trim on our two dogs. The lady who runs the place is very nice, and a true animal lover. Nail trim was $ 12.00 per dog… much more reasonable than the $ 30+/dog other places charge in the area. We will definitely be going back!

Diane is the owner of The Pampered Poodle. She is very sweet and does an absolutely excellent job with grooming poodles. However, I would only recommend bringing your poodle here with the following conditions:
1. Your poodle’s fur is not matted. Diane will not accept dog’s who have matted fur. I believe she said it’s due to her arthritis.
2. You’re okay with leaving your dog here for several hours. The last time I brought my dog here for a hair cut, I dropped him off at 10 a.m. and he was not ready to be picked up until 6:30 p.m. Although his hair cut was fantastic, I really did not like that he was at the groomers for so long. He was really stressed out when I went to pick him up. I’m sure this would work out fine for some people. For instance, I have a friend that brings her dogs here and she likes it because she can drop them off before she starts work and can pick them up when she is done.
Another plus about this place is that you can make an appointment here to have your dog’s teeth cleaned. The lady that does it does a wonderful job and her rates are very low.
Diane does an excellent job of grooming poodles. However, I would not take my dog here again. I think they keep the dogs there way too long and personally my dog’s stress is not worth that good of a hair cut.