Brighthouse Networks Repair

We all know how frustrating it can be to deal with cable/​network providers! This morning a customer informed me that she was unable to get a call through to the bookstore phone. I checked it out, found I had internet, and the phones were charged up and operating, they just couldn’t receive calls — a definite problem for a retail bookstore! So I googled a number for Bright House Network Repair and after a couple moments, Gerald in Orlando was on the line (I’m in Novi, Michigan) and in a very short time, he cleared the problem and had us phone-​enabled again! Very pleasant, very efficient, and you can color me happy with their service!

We’ve had Bright House since we’ve been living in Livonia which has been almost ten years. We have a business account because we also own a business, which means that our account is more expensive than regular cable and internet. There have been too many issues to count, so let’s just go over the issues we’ve had the past few months:
–First, my On Demand stopped working completely. Two different techs were at my house for over two hours and finally got it to work, and then about 20 minutes after they left it stopped working again. This issue has yet to be resolved.
— About 2 months ago at our business location, a neighboring business in our office park moved and the Bright House service techs disabled our service instead. Outage time: 24 hours. Tech told us previous tech disconnected it by accident and that he labeled
it this time so it wouldn’t happen again.
— 2 weeks after that, another neighboring business moved, and you
guessed it, a tech disconnected us instead. Outage time: 14 hours.
— Today, after an hour long support call, the rep tells me that there
is a statewide outage with phones. (After he reset my voice modem and went
through a ton of checks.) Our customers think we’ve gone out of business when they call and our voicemail doesn’t play but instead a message that says something like ‘this number
is not in service’.
We relayed all of these issues to Bright House. Their response? «What do you want me to do about it?» ???
How does one avoid using Bright House while living in Livonia? If you have an answer, please share. We can’t keep doing this.

(Based on the fact that I am unable to give them half a star). If you like your on demand never working, your guide freezing, your guide not working, your cable not turning on, your internet becoming as slow as freezing syrup, who you gonna call? … BRIGHTHOUSE CABLE! (W.O.A.T.)

I have lived all over the country and brighthouse is by far the worse «provider». If you like highest priced for the smallest features and poor service it’s for you. Service is spotty and have had 9 service calls in the 8 months I had for equipment swap outs due to failure.
Only reason 2 stars is because customer service isn’t out sourced and in friendly.
There is no worse cable provider in the country.

Seeing as this is the only provider available to us we are stuck. For $ 99 dollars we are suppose to get premium channels and free HD. However, we get much less than premium, charged for the tv guide, and each TV has an additional $ 8 charge for HD. I have called twice to contact them and twice have been hung up on while the rep «checked to see if there were any other bundles in the area». Horrible provider and over priced.

Worst cable company in the world! Wish they just went out of business so other companies could come to our neighborhood

Brighthouse cable is the best! They provide support every way possible from phone to twitter & when I move I would honestly try to move somewhere that also offers Brighthouse. Customer service is vital & I’ve never had better service with any of their competitors. The free HD is a nice plus too.
I’ve been a customer of theirs for over 3 years & I have zero complaints. That’s pretty good!