Kirk’s Auto Care

After a huge brake job nobody is gonna be happy but after a loaner and walking me through every step of the way Chris, it was money well spent, anyway I already went into that review. At Christmas I got a card saw it was from Kirks and even with a Lexus they comped me my next oil change. That’s good business. I won’t go anywhere else now. Keep up the great work and she is driving like a new one!

I went in for a diagnosis but they said couldn’t perform it until I had an oil change & throttle cleaned $ 150 for that. They broke a valve said «if I can reach it without taking the manifold off, I’ll do that for $ 140 & the diagnosis was $ 100. When I do the math, it was $ 400. Now $ 600! This place is way too high & I feel they lied about it. I am not happy with Kirks.

YES! The reviews are accurate. I had a oil change. Checked the maintenance schedule and didn’t think I was due for anything else. As part of their service they check the car out. Boy did I ever have a dirty air and compartment filter! And they printed off the Subaru service schedule. I was overdue!
Wish people would note their vehicle make on reviews.
Small place with personable people who acknowledge you when you walk in even if they are busy! What a change.
Good intro as I’m need more basic service in about 5000 miles.
Ad while waiting go to Fatoush across the street!

I took my car to Kirk’s Auto Care when my brake pedal was going all the way to the floor. When I called, I spoke with Brad. For once I FINALLY found an auto repair place that actually LISTENS to what you have to say. Most places will hang up in your face or won’t even let you get a word in to explain the situation, but Brad listened to my problem and answered all the questions and concerns I had. This places takes the time to fully explain the process and has effective communication with the customer.
The front desk dude Brad is an awesome, however I recently learned he no longer works there, because a new opportunity opened up (good for him). Brad made the whole experience excellent and definitely earned my ³⁄₅ stars regardless if Kirk’s couldn’t fix my problem or did something disastrous. Good customer service in the repair industry is key and makes the repair process enjoyable vs stressful.
Initially I was worried about what this would cost, because I thought my problem may have been the master cylinder, which would cost a lot to replace. When they called me the NEXT DAY to explain why my pedal was going to the floor, it was actually caused by a rotted brake line. They thoroughly explained this to me and told me how much it would cost to get fixed. The quote they gave me was extremely reasonable, so I told them to go ahead with the repair. In just mere hours I get a call back and they already had it DONE! I always passed by this place, but never went to get service there for some reason, probably because I thought they costed too much, but they are reasonable. I would could have avoided many headaches with other places if I just went here first.
When I got my vehicle back the brake pedal had pressure again and was not going all the way to the floor. After a few days of driving I noticed it didn’t feel completely fixed, it felt mushy — maybe air in the lines I thought. I took it back to them and got a FREE oil change while I waited. The technician that worked on my car drove it around again and said it was OK, so they didn’t do anything to it except change the oil. A few weeks later it stills feels just a little mushy, so I took it back again and had them do an inspection. They found one of my calipers was locked up on the drivers side, so they did something to it (can’t remember what, I’d have to check paperwork). After they did this, the pedal feels much better. They explained to me that they don’t drive the car every day so they wouldn’t notice a minor thing like this, after all it would still stop and I had pressure, but it just didn’t sit right with me. I’d give them five stars, however I just feel like they should have seen this when I first had my vehicle in and possibly cover it under warranty. The important thing is that this is fixed. Overall I would Highly recommend this place, its a great place to take your vehicle and I will bring them more business as I tend to have a lot of car problems.

The guys at Kirk’s are the best! They are helpful and not condescending to the «chick who doesn’t know anything about cars.» :-)

The BEST costumer service. I have taken both my car and my mother’s car. These guys do an excellent job every time. It’s great to have a mechanic I can trust.