Pritchard Wilson

Prompt and courteous the 2 times I had to schedule service calls. Called around to get quotes once I had to replace my furnace, and Pritchard had the best pricing. Would highly recommend.

They performed a gas leak inspection of the boiler at my rental unit. Claimed they mailed me the report of the inspection 4 different times but I never got it. I called their office a dozen times to try and get a copy I needed to turn in to my city inspectors office. After waiting a nearly a month and never getting their report I asked them to email it to me and the lady claimed they had no more copies of the report. I had to pay another company to perform the same service. I left several messages for whom I was told was the owner but he never returned my calls. The customer service from this company is horrendous. They lack any type of organizational skills and can’t seem to complete simple tasks like sending a letter through the mail or even sending an email. Pritchard Wilson is the example of how NOT to treat customers. I wouldn’t trust this company with any job.