U S A Nails

I have been going to USA Nails for the past 13 years and would highly recommend this salon to anyone wanting a professional manicure, pedicure, eyebrows, etc. The employees are ALWAYS pleasant and accommodating. The salon is clean and the employees make certain the customers are satisfied when the work is completed. I tried another salon closer to my home and ended up going back to USA Nails.

I have it two starts because my toe nails look awesome. But my nails look horrible. It was a little on the pricier side than I normally spend. 50 for a pedi and shellac mani. Nails are missing polish in certain spots.
Not coming back again!

This place lost me as a customer today. I’ve been here many times and it’s always been ok, but apparently the loss of some talented staff has affected the quality of this place.
My friend and I arrived around 4:30 for pedicures. They were busy, but we didn’t mind waiting a bit. When the clock was closing in on 5:00, we asked if we could at least start soaking our feet. They told us to have a seat and turned on the water for us… COLD water. They adjusted the water after we asked and as we soaked, I noticed used clippers with the other tools at the station for my chair. When the nail tech came over to start on my nails (it was now 5:30), my friend and I told her I wanted sanitized tools. She seemed surprised or confused, but put the tools in the sanitizer and thanked us for telling her. Um… nobody should tell you they want sanitized tools used on them. That’s just good practice, not to mention it’s probably some health department rule.
My nail tech was distracted by another customer (they kept accepting customers even though they were already slammed), leaving me in the chair, where I sat for another hour until another tech came over to start on my toenails. I told her to be gentle because my skin and feet were sore from chemotherapy, plus I had jammed my baby toe on a dresser the day before. After the first «OUCH, my toe is sore,» you’d think she’d remember, but no. She put three coats of color on my nails, then got up and walked away without saying anything. I wondered aloud if I was finished, as I didn’t get a topcoat. She finally walked past me and when asked if I was finished, she chattered with her coworker about me in Korean, then told me she was waiting for the color to dry. Ok, fine. She came back later to put my topcoat on, then left to tend to another customer without giving me my slippers.
Since it was nearing 7:00 and I’d been there since 4:30, I said I had to leave. She got up, took some slippers out of the drawer, yanked the toe separators off, and shoved the slippers on my foot and muttered my total. She never once apologized for the wait. Thank God I didn’t get a manicure, I’d probably still be there. My friend did and she was still there when I left. Hope she didn’t have to spend the night.
I hear there’s a really good place on Plymouth and Farmington with fantastic reviews. I’ll be going there next.