Allie Brandt Lanes

My children did a summer program here for 10 weeks last summer. For $ 100 it was 10 «lessons» and each child gets a «free» ball at the end. The person that was giving the «lesson» was basically useless. He walked in and out drinking a coffee offering very little education and I believe he was just not there for at least 4 of the lessons. He also had absolutely no rapport with any of the children. Each child got a ball, worth at least $ 60 or $ 70, but walked away with not an ounce of bowling information. The problem now… the balls they got were both way to light for them. I think this program is basically a way to get rid of balls that have not sold. I know now after researching the weight a ball should be for their ages, a ten pound ball is for a young child, maybe less than 10 years old.
The lanes are well kept and the person at the counter was very nice. If you consider taking lessons during the summer, ask questions, research ball weights and request more of the person giving lessons.

Well, the place is clean, and the ball selection is good but I can’t say anything nice about the customer service.
My family went here a few weekends ago. I arrived a little late and our party was already bowling; five children and five adults. I was only there for about ten minutes when I was approached by an employee asking if we were still using the ramp (that small children use to help bowl). I told her that yes, we were. The children ranged in age so, some used it, some did not. Perhaps another 15 minutes went by and I was approached again with the same question. YES! They are using it! They hadn’t even finished their first game yet, for one and for two, if you know that you get a lot of children, perhaps you should invest in more than two ramps for the entire alley! …(is what I wanted to say but nicely confirmed its use once again.)
So the kids are nearing the end of their game with maybe two frames left and suddenly their game is shut off. Now we have 5 upset children. My step father goes to the desk. Apparently, he paid for 4 children (which he arrived with) and my sister then came with my niece. It was an honest mistake and he then paid for the extra child. But um… they had no problem coming over to harass us for the ramp, why not come over and politely point out that we have one more child bowling than paid for? No, how about we upset the kids instead? Yup, that was their judgement call.
I do not have any children myself but I was pretty disgusted with the experience.

Pin Me Down!
I cant say enough about Allie Brant Lanes! They have a HUGE selction of colored balls and many lanes for bowling in. It was kinda noisy, but the cool jukbox covered up some of the noise that was there. They need karioke. The waitress was great even though I didnt order anything, and fast! I didnt bowl to well… maybe they could make the pins go down a little easier? Also they should put new paintings over the pins. Maybe a dinosaur?

In the past few weeks we have frequently visited this bowling alley and have been often met with less than par customer service. We have continued to come due to a family summer bowling pass we paid for. Tonight was the final strike. They refused our passes because we were one minute late (according to there clock, my phone said differently). They claimed there computer would not accept the passes after 8pm even though they close at 9pm. I have never been met with such cold costumer service! Maybe the computer really can’t accept our passes, I get that, but what I don’t get is how they would refuse to accommodate a faithful customer. I mean really how hard is it to open two lanes for a good customer? Idk, but what I do know is that they lost another customer, and seeing as how we are often the only customers there I don’t think they can afford this.