BestWay Mechanical

I am another unhappy American Home Shield customer. I live in Columbus GA, the technician showed up in good time, but I am not happy about the job they performed. My garbage disposal went out in March and the first company would not come out until a week later even though I could not use my sink without a bucket to catch the water. I did this until I had another day off. When the tech showed up, he made a big deal of telling me how the disposer worked and that it would have to be replaced because of the leak (duh, duh, duh I already knew that) What happened next was he replaced the disposer with one of a lower hp that the original. I called AHS three times before I got an answer and then it was can you prove it. Of course I couldn’t because they took the old one with them. I am now stuck with a disposer that takes a lot longer to dispose of the garbage. I would have come off better by just buying a new one and replacing it myself.

Another horror story about American Home Shield and BestWay. I am a Property Manager for several homes in the Augusta GA area. I have asked my clients to steer away from AHS since, in my opinion, they are and have been the worse home warranty company ever. Not just for AC, but any covered repair. BestWay happens to be 138 miles or 2.5 hours away from Augusta GA. How do they expect to respond in a reasonable time frame. Anyway, they never responded to many emails and voicemails ever. I ended up contacting a local company which had unit up and running with hours. Word of caution, do not use BestWay and stay away from American Home Shield. There are other home warranty sources out there that appreciate their customers.

If I could give a lower rating, I would. My A/​C went out so I contacted American Home Shield. After many delays they sent Bestway Mechanical to look at my HVAC system. The technician decided I needed a new compressor. After jumping through many hoops, the compressor replacement was approved and another technician arrived a week later only to tell me that I needed a whole new system. AHS calls and says that the technician indicated that I would need to install pull down attic stairs to replace the unit and that my home was «out of code». After contacting the County Building and Codes department I found that there is no such code and with my model home if I installed pulled down attic steps in this location I would be in violation of the fire code. I called AHS again and they said they could not do anything since the technician put it in his notes. I called the Bestway Mechanical technician and after he insisted that I was violating code, I told him who I spoke to and what they told me. Then his story changed and he indicated that he wouldn’t do the job without pull down attic stairs for «his own personal safety». What a crock. Run from this company! I have contacted the BB and the SCDCA.

I have an American home shield warranty. Bestway was scheduled to come out between 9 and noon on January 8^th. at one I gave up and left for work. At 3:00 a driver called and said he is on the way. I told him three hours late with no phone call is unacceptable and I was np longer home. I got a call from their office. The person was irate. We were unable to find another time that fit my schedule do I asked for a different contractor. A few months later I get a bill from American Home Shield for the $ 75 deductible. I paid it and figured I would dilute it later. When I disputed it they said that the bill said they came and nobody was home. Lie. Lie. Lie. Isn’t it illegal to bill an insurance provider for services not rendered. Doctors go to jail for that. American Home Shield needs a supervisor to call me back in 24 – 48 hours.

If I could give zero stars I would, that’s exactly what this company deserve for their customer-​no service. Let me explain. So I’m contacted to provide services, set up the appointment, but call the company back to come sooner rather than later. So I take the day off and sit and wait from the appointed time 1 – 6 pm on 05÷18÷16. However, no one calls, or shows for the appointment. Meanwhile, I have water from the hot water heater, running down the drive way ALL day. So I contact the company at 5:34pm to ensure that they are coming, only to be told by the answering service that I should wait until 6:00 and call back (since the technician is still in the field). So at 6:07 pm that’s exactly what I did. They took down all the information and still no call, no show. WTH. Unreliable. Whether appointment taker messed up or the technician screwed up. I don’t care. I have sat here all day without any resolution to the problem. Now, the second part of my story is based on their no call no show. I called American Home Shield to cancel them (who would want someone in their home, who doesn’t appreciate their business) and got the biggest run around. That’s another post.

This company is terrible. They told me my AC unit was struck by lightning and needed a new compressor. I disputed this claim with AHS as we had nice sunny weather everday without thunderstorms. AHS sent out another company to re-​evaluate and they had me up and running in an hour. Steer clear of this company!

As the other reviewer stated, this place does repairs for American Home Shield. AHS is a complete joke of a company and so it’s no surprise that BestWay follows suit. The people that answer the phones are extremely rude and dismissive. I would NEVER use this company again. You have been warned!

One star is too many. This contractor serves American Home Shield Customers. They price gouge the «add ons» that aren’t covered, and they refuse to take checks. They also charge 3% add on for using a credit card. They are rude and unfriendly. Lead Technician actually told my husband that the prices are higher because it’s winter. We had the same work done in October on another unit for ½ the add on price. So between October cold and January cold, it costs them twice as much to dispose of the old furnace? I think not. Stay away — bad bad bad business practices. They don’t even have a website that i can find. I told American Home Shield to never have them come to my door again. Ever