Arrow Auto Glass

There was a storm a couple nights ago and a branch fell and broke my windshield. I called insurance and after a couple failed attempts at calling other auto repair stores, the people at auto glass said they could make it out the next day. The next day comes around and I get a call from someone named Mike, and he said he was coming between 3 and 5. I said okay. 5:00 comes around and I get a call saying «oh it’s already so late, it’s going to be dark soon anyways… can I do it Monday?» Really ?! So I say no I need it done sooner. He says okay, and that he will try to schedule me for Saturday (it was friday) and that he would call me at 7:30 to confirm when he would be here. 7:30 rolls around the next morning and I receive no call. Then, I finally call him and ask what’s up, and he makes a list of excuses as to why he can’t do today, like he forgot what I said yesterday. So I hang up and call the company, and asked for a new person. Now have an appointment for Tuesday. Long story short, STAY AWAY. THIS COMPANY IS NOT WORTH IT.

Just got my wind shield replaced here. The man that does the job is extremely unstable, was talking on the phone extensively while trying to repair my windshield, since there is no waiting area he was huffing and puffing in front of me trying to do this simple job. At one point he went off on me because I tried to test the window after he said he was finished.
I gave two stars because I feel really bad for him, and he still did get the job done.

Horrible! Horrible! Horrible! customer service from the call center to the techs! I had my windshield replaced there a few times. One tech with a really thick beard was really sarcastic and rude. I showed up a couple minutes late at the rt 46 lodi location because i had car trouble and the tech got snippy with me. On another occasion I’ve dealt with other respectful techs. But overall the bad ruins it for the few good ones there.
Try asking for a manager and the call center agents will hang up and you. They dont give out the names or numbers of managers. Instead they want your name so that the manager picks and chooses who to get back to and who not to. What kind of Mickey mouse company is this!? This company is rotten from the head down. They’re true colors only come out once the transaction is over. Buyer beware!

Craftsmanship lacks attention to detail. Customer service is not customer oriented. The installer decided not to use the guide pegs on the back of the new side rear quarter panel glass and consequently the glass was glued into place while leaving a noticeable gap along the bottom edge. I observed this, but did’t want to act like a sidewalk superintendent while he was working. When i brought up why he took the guide peg off he said to me «you are one of those people that likes to find things wrong, right?» I later contacted the office and they put the installer on the phone with me. He told me that he could come out in three days to fix the problem by removing the glass, taking the glass with him, and leaving me without a window. He then advised that I should then call my insurance company to schedule another company to do the work for a new window. Mind you I asked him during the installation if that guide peg that he removed was necessary. He said it wasn’t in the right spot. He couldn’t have known this as he did not do a dry fitting yet. I just let him (John K.) work yesterday while I was working on my Blackberry and I was just looking for a reasonable solution to a problem with the glass installation, but I received nothing but attitude. So disgusted with this issue.