Enterprise Rent-A-Car

I just will like to take the time to just say Raya and Andrew are great. they took there time with me, placed me in a very nice vehicle and went through everything on the form with me I must say ENTERPRISE in Lodi has excellent customer service I will be back.

Buyer (renter), beware when you rent from this location. We did not have a choice to use this location — our car’s service shop uses this location if they run out of loaner cars (in other words, it’s paid by the dealer and free for us). So my husband was shuttled there to pick up a rental car. Instead of handling all the paperwork at the front desk, they handle some stuff there, then send you to the car, and right before you leave, as you’re sitting in your car (and rushing to get to work), they make you sign paperwork. My husband specifically declined insurance coverage through Enterprise because we are already covered through our auto insurer. The employee acknowledged this, and asked my husband to initial the contract, and said «initial here, here and here to decline coverage.» My husband was already late for work, so he did as the employee said, and left. Well, needless to say, we were surprised to have a $ 160 hit on our credit card from Enterprise for insurance. Long story short, we fought this for over a few months and all Enterprise is willing to do is credit half back to us. Is it that important to get $ 80 from us? The more disturbing question is, is this a standard practice of theirs, to seat the customer in the car and then make them read contract provisions (or, bank on the fact that they won’t) so that mistakes are made and they can profit from it? Shady, at best. And add to that Enterprise’s terrible handling of the situation. We’ve alerted our dealership to this and hope they will choose another rental car provider for our loaner cars.

I had a great experience at this location. I crashed my car and Ralston picked me up from my mechanic’s garage the same day. Ralston and Kevin made the whole process painless. They were friendly and professional. All of my questions were answered and I didn’t feel pressured to purchase any additional insurance, etc. Overall the experience was quick and easy– exactly what I needed after a long day.

Very friendly and helpful with Jason at the helm. Some things could be improved: if you KNOW American Express rewards points users need to supply a member number to redeem, mention this AT THE BEGINNING of the check in process, so they can get it if they don’t already have it. Second, hone that vehicle check-​in process. Took me longer to do that than to get the car rented (except the Amex rewards issue).

I usually rent my cars in this specific location but this time was really disappointing how they try to nickle and dime me! Be also aware of Linnsey extra smiles!

I recently had a very unsatisfactory experience with this enterprise location. It started when I returned my car. I returned my car on a Thursday. On Sunday I realized I left my sunglasses in a specific place in the car. I called first thing Monday morning and told them about it. Now I am aware that it is my responsibility to take my belongings out when I return the car however in this case I feel enterprise did nothing to help me recover them. I assume the car gets a quick cleaning after being turned in. If so the sunglasses should have turned up and I should have been called. This did not happen. They said they would contact the new renter and I called daily for a week and they said they could not reach him. I never received a call back even though I was promised every time that they would update me. I went back to the location and they said the car was being turned back in and they would call me. Nope. No call. After 10 plus days I gave up. So to recap apparently no effort was made to recover my $ 200 sunglasses or at least to update me on their attempt to recover them. I emailed the regional corporate office and was told someone was looking into it immediately and they would call me the same day. Yeah that never happened either and that was a week ago.
So to summarize please make sure you don’t leave anything behind when you return your car b/​c this location won’t do jack to help you get it back. And their employee who cleans the car probably has a lot of nice stuff.

This was a decent Enterprise. I used a coupon, and I think I got about 10% off and ended up getting a Ford Focus. The Focus treated me relatively well and I was able to drop off the vehicle about 3 nights later when I finally got back from Washington D.C.
So some pros about this place:
To me, they were a friendly staff. Very friendly to me, went through the process pretty easily, and I was able to negotiate a little bit due to the fact of the lack of what they had available when I tried to order the car online.
Easy to bring back — just bring back the car on the night before or the morning of and just drop off the key.
Location — right on Rt 46 so I took my bus, got dropped off at the stop and immediately got to the place within a two-​minute walk from the bus-​stop.
The cons:
I didn’t think the selection was that varied. All they had was a Ford Focus and while the guy was nice, he didn’t point everything to me — he was like, «Pick one! This is the first time we’ve had all these cars here in a long time!» I mean, all I saw were large cars and SUVs and I wasn’t looking for anything large. There were also a few coupes, but I am not in the business of making my lady uncomfortable in order to save a couple of dollars.
Another con was somewhat of a con — the price. I think if I did more thorough research of each of these places nearby that I probably would have found something with a slightly better price — perhaps another 5 – 10 dollars less per day.
The car — while the Focus treated me well and had enough space, I had to put air in the tire on the way back home! Plus, the other Focus that I could have rented (it was a hatchback) was out on display but needed an oil change. He almost gave it to me needing an oil change. Those guys need to have their cars maintained and ready to be rented.
I wouldn’t call the next thing a con per-​say, but something to keep in mind. These guys working in the Enterprise are pretty friendly to each other — kind of informal actually. I personally didn’t mind it but to future customers, I would keep that in mind.
So because of the service, the location, ease of use and willingness to negotiate a bit, I give this place a three. Make sure you get those coupons prior to the reservation and keep in mind the friendliness of the staff and this experience should be a serviceable one.

I received a rental due to an accident at this location, and even though I wasn’t very happy with my rental, because there is nothing like your own car. I am glad to say the staff was very quick and attentive. Also want to thank Daniel for his follow up call.

This is the only car company I have rented from. I find that the deals aren’t really deals, but that you end up paying more for what you want.

I went to rent a car today due to an unfortunate situation at this location recommended by the body shop. It is a new location next to Pep Boy’s Auto.
The staff is very friendly and helpful. Although there were really no cars available at the location due to many accidents over the weekend because of the rain, it seems like they were keeping the schedule pretty tight with returned vehicles. I was in and out in about 20 minutes and no time wasted.
Only complain that I have is that the car was not washed, the interior was not even vaccumed, and it smelled pretty bad. I would have waited for another car but this was the cheapest ($ 30 a day, discount applied, new Kia Rio all manual. yup I have not had to roll-​down the window in a very long time). I would not have paid this much normally but it was my luck that I needed a car right away. So beggars cannot be choosers, right? I ended up cleaning the car when I got home, sprayed Febreeze, wiped the steering wheel with disinfectant wipes and put some cologne. I should charge them for my hard work.
Oh I cannot wait to return this car.