U-Haul Moving & Storage of Lodi

I needed a trailer with a ramp so I could load a fridge by myself. I was told they only had 6×12 trailers with ramps, not the 5×9. Ok, they can only rent me what they have available. I showed up, and witnessed what another reviewer complained about. A guy had scheduled a hitch install, and they said they had no one available and no hitch that fits his truck. They guy was obviously mad. The only recourse he was offered was to come back Monday and he could call a number to file a complaint.
The person who helped me was nice, and the trailer was nice. That is the reason for 3 stars. However, I was frustrated to see two 5×9 trailers with ramps sitting there, available, when I hooked up the 6×12. At that point it was too late. I had to get going. Not a huge deal, but annoying.

I rent from this location often. Since I come here more often then most people I know for a fact that they are the most friendly and professional in Lodi.
Like any successful business they get busy — so get there early and be patient. And like any human, if you get frustrated with them, they may get frustrated back.
However, for the most part, they are calm and friendly.
I have never had an issue with this location whatsoever. Not to say it hasn’t happened to someone else but I would take my chances coming here.
They have all the supplies and truck accessories you need or want. I even checked the internet and the wrap here is a great deal. Unless you buy in bulk, you won’t get a better deal.
All in all, great group of people doin their best.

This u-​haul specifically was one of the best u hauls i’ve ever been too, the salesman there was SO helpful in picking out the truck i wanted to drive, and help me learn how to drive it correctly. The truck was amazing and drove so smooth and hard from point a to b again and again, made my move much easier. honestly i wanted to drive it all day. And the salesman, Joey, took the time to really help me. Thanks Joey! i will DEFINITELY come back again;)

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I contracted with u-​box to move me from NY to Murphy’s, CA. That is what their invoice said, door-​to-​door. Once I got to California, they changed the destination to Lodi, CA. Now they tell me I have to rent a trailer and drive it there myself.
I am a 63 year old single woman and do not have the resources to do this.
Until I come there to get it, they are holding my u-​box hostage and charging me for storage. I have already paid them $ 2,500.00. For another fee they will let me rent a truck and a trailer to pick it up.
Do not contract with this company, they are dishonest!!!
It is more than 60 miles and it is going to cost me another $ 500.00!

I am rating this is one star because there is no ZERO star. We called their phone number to inquire about installing a towing hitch (for a bike rack) immediately as we are going on vacation that evening and would like to take our bikes. The call was answered by the call center. They said that the hitch for our car is not available and that their LODI location has the hitch and that they can install that day. The reservation was given set up by a Yvonne Terrero. So we packed our bikes temporarily inside the SUV, purchased the bike rack at sports chalet and drove 45 mins to that location at the time set. We needed the bike rack installed as half point on our vacation we will have more people in our car that the bikes can’t be inside the SUV. When we got there, the associate, Jeremy said that there is no one available to install it. So I asked why would your company set a reservation when nobody can install it and his answer was not really making sense «it is booked online». I wonder how many people has been inconvenienced by this system. He wouldn’t even try to find a solution for this and simply gave us the impression that he really doesn’t care. He gave up easily in contacting other areas near where we will be or along the way.
So we drive to my mom’s house in Stockton to think of a plan B. While we were there, we called their Stockton branch and another girl, Arlene Bugay, indicated that Stockton has the hitch available and they are also available to install it and gave us another reservation no. It’s a good thing that I called back again and insisted to talk to the person that she said I should contact about the installation because AGAIN there is nobody there to install it.
Now, for the love of Pete, what kind of system do they have? Just booking reservations when they don’t have the ability to perform it. This is a exhibit of HORRIBLE CUSTOMER SERVICE. It has cost us money, gas, and time which the person we dealt with at the LODI branch couldn’t care less. OH one more thing, when my BF and I were discussing that we should contact an independent shop around to install a hitch, and he has the guts to say, «oh you can buy the hitch from us.» Is he serious? The already inconvenienced us and they still want to make a SALE.
I am also forwarding this to BBB and local TV stations in the SAC area.

I have rented from this uhaul 3 times now. Good experience, other than it can take a while if picking up on a Saturday, which probably should be expected. The staff has always been pleasant and helpful and the trucks have always been in good condition when I pick up. I’ll definitely use them again.

Most of the workers were helpful, especially on return. But I would have appreciated them telling me that the truck didn’t have a ramp! What’s ironic is when I picked up the truck there was another guy there that was complaining that his trailer rental didn’t have a ramp and that he specifically asked for a trailer with a ramp when he reserved it 1 week before picking it up. When I returned the truck the guy helping me outdoors was awesome, worked fast and hard, but the guy at the desk was somewhat of a sloth, and he had to be passing gas the whole time because it stunk bad at the desk. I won’t be returning.

Horrible service. Walked in on a Sunday morning and waited in a line for at LEAST five minutes before someone acknowledged us then waited again for another 15 before being helped. The guy helping me was either hungover or tired because he couldn’t even form a sentence. Then I watched another employee jump start my uhaul. What was the point of making a reservation a week before and doing the express check in? It still took an hour just to get a truck! Never ever using Uhaul again!!!

Rented trailers twice from these guys, and both times have been positive experiences. The trailers we reserved were available and ready to go (not always the case with some U-​Haul locations) and the staff were friendly, professional and helpful.

We were coming back to California, from Idaho with a trailer full of stuff. Our trailer broke down on a Friday evening. They were so helpful, they helped us unload and load into a u-​haul trailer, and stored our broken trailer in their yard for a few days. Above and beyond the call of duty. Extremely understanding and helpful. Special thanks to Tim and Juan! A+A+A+A+