Grayson Hobby

Just out at Grayson hobby today. I bought a Dynam plane as they are the only dealer in the area. I can’t remember the guys name; maybe the owner, but he was very helpful. He gave me several tips on planes and we even unboxed my Dynam Skyhawk and he gave me some assembly tips. He gave me good tips on matching the correct prop for my scratch built planes too. He had a ton of planes and parts in stock and some good prices on batteries. Some of the reviews look like they are from the mail order business. I don’t think they have very many employees certainly less than 5 so maybe. If you go in the store they will help you get whatever you need. As I left he was helping a guy with FPV gear.

I’ve. Ordered from here they always answered their phones the items I bought were shipped and recieved good, 5 stars from me I live on west coast of USA.

Shop else where. Several attempts to get a refund failed. If you try to call them, the phone is never answered. You would be better off dealing with an outfit that cares about service… I’ve had great experiences with horizon hobby and red rocket hobbies. People who can be bothered with customer service issues don’t deserve your business.

All I can say is, DO NOT BUY ANYTHING from this place. Well, I take that back… if you want a completely frustrating experience, then you’ve come to the right place. I’ll explain my first and ONLY buying experience from Grayson Hobby.
First, I was looking for a plane that I knew was discontinued. I went on several sites but no one had it available. I was beginning to lose hope and then found Grayson Hobby. Well, I ordered it, and it looked like everything went through properly but then a day later I got an email that said, they were out of stock. Oh well I thought… wasn’t meant to be. The following day, I received another email that said, hey, we just shipped your plane, here’s your tracking number. I thought, great, I get my plane! I saw that they charged my credit card which was great because I figured it meant I was going to get my plane!
Well 2 weeks passed and the tracking number for USPS still had no update. I then sent an email to Grayson Hobby to ask if they had indeed sent out the plane. No response #1.
A few days go by and I called them up and left a message. (side bar: they should consider rerecording the outgoing voice message… very clumsy and not very professional… anyway I digress) No response #2.
A couple of days passed and then I emailed again. No response # 3
Three strikes and they’re out…
Well I called my credit card company and told them the whole story, they put the dispute in and now it’s going through its paces.
Long story, short… don’t buy from these guys because they’re crooks who will try to rob you without a gun… and that my friends is just unethical.

Zero customer service and apparently isn’t uncommon based on other reviews. If you’re a local in GA perhaps it’s a better experience than ordering out of state. They don’t reply to «tickets», emails, or phone calls. I’m the only Csr at my company for the entire united states that deals with 50x the volume and I get back to every inquiry within 24 – 48 business hours. Won’t be ordering from here again. Crossing my fingers the product works or I’ll either open a charge dispute or be throwing away my money from no assistance by this company.