Oxymagic of Atlanta

I was looking forward to having my carpets cleaned by Oxymagic of Atlanta only to be very dissapointed in the end. I scheduled an appointment over the phone who was very helpful and courteous. I spoke to her on two seperate occasssions explaining what services I needed done. I needed the carpet cleaned in my basement and treated for pet enzymes and odors. I also requested the living room carpet to be cleaned. Jessica got my appointment on Friday for the following Saturday. Later on in the day I receive a phone call from a representative at Oxymagic telling me that my appointment needed to be rescheduled. We rescheduled for Sunday at 2. On Sunday morning I receive a call from the cleaner Steve asking if I would be available to reschedule. I told him absolutely not as I had planned my day around this cleaning. He went on to inform me that he could come out on Monday or any day during the week. I again told him no and that one of the factors for choosing Oxymagic is that they had time this weekend to clean my carpet. Steve ended the call sayign he’d be at my house between 2 and 2:30. At 1 PM (1 hour before my appointment time) I receive another call from Steve. Steve said that he had just read my service order and that he was running low on the cleaner for the pet enzymes and odors and wouldn’t be able to get anymore because the place he needed to get more from was closed on Sunday. I told him that this was unacceptable and that he should’ve been prepared for the job and if he didn’t have a sufficient amount of cleaner to not bother coming. He then stated that he may be able to go to his manager’s house and get some. He then went on to ask me about the condition of the basement. He was wanted to know about pet stains. I told him that there were no stains and that I used to have a ferret for a few months and wanted to get any dander out of the carpet. He went on and told me that my carpets may be better cleaned by a steam cleaner (deep cleaning) because I had an animal on the carpet. I told Steve that I communicated my expectations of the company during the appointment scheduling and was told that the carpet could be cleaned by Oxymagic. Steve went on and said that he could still come take a look at the carpet to make a recommendation and that he could come Monday or later in the week if not today. During my two conversations with Steve it was apparent that he did not want to work that day. I told him that he successfully talked me out of using the Oxymagic of Atlanta carpet cleaning service and that I would be getting someone else to clean my carpets. I was terribly dissapointed by the professionalism of Steve and how he represented the company. I will not be referring Oxymagic of Atlanta carpet cleaning services to anyone.