East Valley Property Management

STUDENTS BEWARE!!! Unfortunately, something just didn’t sit right with me when I walked into their office. With the exception of one, the ladies in the office aren’t very friendly. The property I was shown looked like crap and they seemed to raise their eyebrows when I asked about improvements! They don’t care about you. It’s take it or leave it. No compromise on their end. I got the vibe they’re like slum lords and if you ask for a repair good luck with that getting done properly or on time. I told them about a repair that needed to be done for the safety of their tenants when I viewed the place– I went back to view the property again and they still had not fixed the problem. That was almost 2 weeks! Needless to say, I did NOT sign a lease lol. Rent is too high for the low quality places they offer. I DO NOT recommend this property management company.

If I could give 0 I would. They called and said they had to do a safety check of the condo. I scheduled with Lisa to come out on a Tuesday morning at 9:30. She said she would call the day before to confirm the appointment. She never called. 45 min before my appointment I called the company to make sure she was coming. They informed me she was not yet at work and would unfortunately not be able to keep the appointment. I explained to them that I had taken time off work to be at the house as requested and they simply said «we’re sorry, we don’t have anyone else that can go do it right now». Unbelievable their level of unprofessionalism. I understand things happen, but common courtesy would have been to have called to reschedule the appointment or provide a different inspector to come out to the house. Absolutely cannot believe these people.

This is by far the WORST Property management company. they are an embarrassment to them selves. they have procedures they don’t even follow and admit it when you ask why. take for instance their emergency after hours number. why have it if your not going to answer the tenants emergency. the response I get from the person in charge is «sorry forgot to charge the battery on that phone, I can help you now.» its the next day wtf are you going to do for me now but look incompetent about your job and admit you cant do it. this company has employees that have positions that shouldn’t even be employed as they don’t follow their procedures and management is aware of it and still nothing has changed. I would pay my home owner that I rent from to leave this company. I have monthly issues and property management has monthly excuses.

As always! Helpful and professional. Never fails!

East Valley Property Management has been the best management company and I’ve used a few. As a landlord, East Valley has always looked out for my best interest. They have the strictest screening process and they do not allow anyone to rent your house. I have always had my rent collected and direct deposited to me on time. When I switched over from another management company, they helped me evict the tenant. It was easy and painless. I also like how they have almost 20 different forms for the tenant to sign due to all the new and strict laws in California. I have referred my other clients and friends to use them as well. If you want a professional management company that truly knows what they are doing, this is the one.

Their customer service and business practices are not acceptable. We the renters are the reason they are in business and we get the worst treatment. My house has roaches left and right, and I complained about it from day 1 and they sent a pest guy to spray but that didn’t help, he also told me that this specific complex always has roaches, but they are harmless and they don’t seem to bother anyone else, so it’s normal no need to get worked up about it. EXCUSE ME??? It’s NOT normal to have roaches. I have NEVER shared a house with roaches. I was given a detailed review of their expectations as a renter, the house is to not have open holes on the wall when the cable is installed, don’t put anything in the garbage disposal that would break it, make sure I cover all holes in the wall… etc… well I get my keys to move in, and guess what??? there’s holes in the walls, the walls were not painted, there is alot of marks on the walls from furniture hitting and holes that were half covered, the stove was DIRTY and the fridge had mold in it, the garbage disposal doesn’t work there was a huge water drip the tub and it was stained horribly, the closet door doesn’t slide. I couldn’t move it that day because I had to get them to find someone to clean, and it took the lady like 8 hours to get it all cleaned and did I mention I still had to pay for that extra day I had the key? Every time I call they are so RUDE, this place needs some major customer service training.
I have filed a complaint with the Consumer Complaint Against A Business/​Company with the CA DOJ.

I gave them 1 star, only because ZERO was not an option. …Home owners, do NOT let them mismanage your property. I used them to rent my house for the first time and they gave me no guidance whatsoever, which led to me throwing away about $ 100+ each month, since I included water and trash for the tenant. Their communication was horrible. They contracted work to be done without my approval! My tenant told them about problems, and they never called me. When my tenant moved out, they told me he did not turn in the keys and would still be charged rent until he did. They assured me someone would call when he turned in the keys. After a week of not hearing anything, I called AGAIN. This time, they told me he had turned in the keys the week before. When I informed them that they wasted 2 days of my time that I took off work, and 7 days of rental income that I was expecting, they simply said «Oh, we’re sorry, we have a new girl in the office»…
When I finally decided to fire them from managing my property, I was rudely told that I was going to be charged a $ 200 fee for the time they listed my property online. I proceeded to plead my case with them about my wasted days, and a guy in the office chimes in «that’s why you should always get somebody’s name»… what I should have done is got his name for being completely idiotic and unprofessional.
Lastly, I waited almost a month to get my last few days of rent paid and for the cleaning and repairs I made. I kept calling to find the status of my payment, and they kept telling me it was «being processed», and telling me an amount that was short $ 60. Nobody would return my calls. I got one email telling me «Your payment was processed and sent bro»… I received it finally, short $ 75. I guess I should be glad I received anything.
In the end, you are better off getting a $ 3 «FOR RENT» sign at Wal-​Mart and throwing a few pictures of your house on Craigslist than letting these clowns mismanage your property.

had an appointment to view one of there properties, noone was there so i decided to call. the man told me he tried calling me yesterday, 4 times and said my phone was disconnect, thats bullshit. I had been using my phone all day. apparentaly someone turned in an application for the rental which i called last week to schedule and i was told to call back in a week, that the property wasnt available for viewing. i definetly dont recommend this company. thats just ridiculous.

They will rape you when you try to move out. If you don’t pay $ 1000’s of dollars to have the house maintained ON YOUR OWN, consider yourself broke. We hired carpet & cleaning crews at a cost of $ 575 & they refuse to give us our deposit back. DO NOT RENT FROM THEM! If you are considering them to manage your property, I would find a different company. They came 1 time for an inspection the entire time we lived there (years), we called because there was a WATER leak in the walls, soaking to carpet (mold) & in a week they sent out a guy to «fix the carpet», wouldn’t look at the walls. The owners now probably have black mold in their home. We had to call them several times to get things repaired so we ended up repairing them on our own with our own money. If you ever have to deal with the woman in charge there (she won’t let you speak to anyone else), you will get a very unhappy, spiteful individual that is rude & ruthless. STAY AWAY FROM THIS COMPANY!