Credit Union 1

I’ve been using Credit Union 1 for the past 5 or so years. I usually stop in once a month primarily for quarters or for basic checking/​savings needs.
Employees are friendly and I think usually recognize me, though yesterday I was asked for my ID (oddly enough while I was still wearing my work photo ID on a lanyard that also has my name embroidered into it. funny!). I’m glad they have those precautions, though. There usually isn’t a line, and if there is, it goes rather quickly.
The location is in a somewhat dated 2-​story building that leases out space to different companies. You’ll find them on the second floor, first door on the right. There’s an elevator if you can’t manage the stairs.
Definitely not as convenient as your regular drive-​thru banks, but Credit Union 1 is convenient enough and offers similar services as the big financial institutions.

I really like the credit union itself, and I’ve had excellent service on my accounts for years. The staff is helpful and pleasant. Access to ATMs has improved over the years, and it helps that they are part of a network so you can use a lot of machines. Their app is also really nice now that you can deposit checks with your smartphone.
The mortgage department is not very impressive. It took them over two months to close a very simple refinance. The lender kept getting confused over paperwork, lost some items, and was generally disorganized and frustrating. The closing was also frustrating, as the lender messed up some of our numbers and then added some fees that had not previously been mentioned. There were several surprises, and since we closed at the title company, there was no rep from the credit union available to fix their issues. While I love the credit union, I would not recommend their mortgage department at all.