Floor & Decor

Huge selection, enough to make your head SPIN! Great prices! Free design help!

If you are a diy type of person, this store is awesome! Floor & Décor has a huge selection of flooring, granite slabs and tiling. Loved the display tables that you could use to «create» an example of your project. They also have a variety of classes to give you tips and tricks on a successful project. My husband and I put up a travertine tile backsplash in our kitchen this weekend! A Floor and Décor expert named Bill led our Backsplash class on Saturday afternoon and then he helped us select the mortar, grout, sealer, etc for our project! Bill was very helpful and informative. I highly recommend this store and Bill!

Best selection, great prices and we had fantastic service. We had the pleasure of worked with Melissia. She was very helpful, knowledgeable and patient with us.

Floor & Décor is the place to go to start any of your tiling projects. They have the largest selection of tiles of any place that I’ve ever seen! Tile Shop and Tile Outlet eat your heart out! I found Carrera marble tile for fairly good prices, even though it is usually expensive in general. They had quite the selection and excellent prices. The one thing that I don’t like at this place is the long-​ass lines when it comes to checking out. The reason for this is that customers are returning their remnant leftover tile pieces they bring from their home projects. It’s fine that they do that, but they should have a dedicated area for Customer Service instead of the standard checkout lanes. The cashiers are constantly changing, so there is quite the revolving door employment there. Again, those lines can be horrendously long with 1 or 2 representatives there. For a place like this with lots of inventory and selections, you’d expect it to have a better checkout process. Overall I am satisfied with my tile purchase only :)

This place is so Fab! I found out about this place from a Craigslist advertisement for 0.99 sq ft glass backsplash in 2012 which goes great in rentals. They have classes and a price range for every budget. Everyone is knowledgeable and helpful. However Bill the department manager is the best. Bill is patient and explains everything thoroughly. I had a question about some exterior stones and he told me what to do and what to purchase to resolve the issue which required sealing of the bricks. He also teaches the classes. Can’t go wrong with shopping here. These place is for all budgets with a huge selection of products.

Each time I’ve gone here over the lasy 3 months the staff have been helpful, informative, and so friendlyl! Today, JOSH was the hero. Everything he did– was spectacular. Good advice, good service and helpful by getting a cart and driving it to the check out counter. Tx Josh

I had many questions about new flooring we were putting down and questions about what we needed to do with the floors that were already down. I dealt with a gentleman named Bill who was very knowledgable and able to help in a way that is going to make this new flooring project much easier then previously thought!

There is a huge selection of all types of flooring at great prices. The staff is very helpful and eager to assist with any questions.

If you like to save some money on your home home project go to this place they have a large selection of ceramic porcelain and stone tile and they also have a large selection of wood floor laminate floor for a reasonable price you probably save approximately 30% from Home Depot, Lowes

This place is huge! We are currently renovating a 2k sq ft house and have to replace all of the flooring. The selection here is awesome. The only down side is that there aren’t a ton of floor model displays. Just have to use your imagination I guess!

I went in here looking to purchase some tile with my wife for our new bathroom we WERE going to remodel. The reason I say «were» is because we became so overwhelmed by the terrible service that we were provided with. I am not going to name any names… well okay maybe I will… Dan from the decorative department wasn’t the friendliest. He acted like he didn’t want to be there and gave me bad vibes. Me and my wife currently don’t have a bathroom because we removed everything that was in there but refuse to go back to this location to get it done. We now have to poop in our kitchen sink.

Floor and Décor provided terrible customer service when we purchased defective flooring from them. They wasted our time and money and the time of our contractor. I called the store multiple times to work it out with a manager and was on hold for 20+ minutes without ever reaching one. I emailed the store manager three times before getting a response.
While they agreed that the floor was defective and accepted the return, they needed even the floor that was partially laid to return to the manufacturer and offered no discount. They were notified of the defect on a Friday and said they had more floor in stock in the store (we had waited weeks for our order). I tried contacting them Friday to be sure the floor was in good shape and could be used — no response. I tried again Saturday — no response. My contractor arrived Monday to exchange the floor and found they had opened no boxes and all of the remaining floor was defective. He lost the entire day driving back and forth between the store when he could have just demolished the floor that was laid and made one trip.
When I went to return the remaining floor I had been emailing back and forth with one of the store managers. He offered to work something out if I bought something else but they had nothing for me to buy. I had purchased and kept half the flooring that wasn’t defective and had to go find another matching floor at another store. He never responded to my last message and met me when I came to return it, but he proceeded to argue with me and not even apologize for their failure to open boxes.
He made a ridiculous excuse that they don’t sell open boxes. However, if you walk into floor and décor you’ll see an open box in front of every display for samples. I told him I expected them to open at least one box after they were informed that over 30 were defective, he refused to acknowledge they should have done that. He offered no discount and no apology.
Skip Floor and Décor! They cost us hundreds of extra dollars for a product that they refused to stand behind. I wish we had gone to a premium floor store, it would have been less costly and less unpleasant. A reliable retailer that stands behind what they sell and hold their manufactures accountable NOT at their customer’s expense.

Simply the best selection and awesome prices. They have so much tile and flooring in stock it will blow your mind. I have made several purchases here now and have never been let down. I find that someone is always willing to help and when I have novice questions they answer and turn me into an expert with their advise. Can’t speak highly enough!

This place has a ton of floor and décor items. Haha, I couldn’t help it.
There are a lot of options for flooring from vinyl to basic laminate to 12 mm laminate to hardwood. I didn’t really spend much time in the décor section, but the laminate section was nice.
You can actually take home a board sample for $ 5 and return it when you come back. That’s a nice way to see how a floor might look against your wall or compared to other things in your house.
The staff is friendly and they don’t try to upsell you. They were very informative and were nearby to answer any questions as they came. They don’t have everything in stock, but have access to their national warehouses so a lot of things can be ordered. Prices are better than the big box stores, and quality seemed just as good. I didn’t end up buying anything, but it’s definitely on my short list of places to go when I am ready.

John, from accessories, was AWESOME! very help and knowledgeable. Gave Great Advise and definitely knows the products. Love the store. Travel from a far to shop here.

I spent $ 13,000 on floor, tiles, etc at this store. We decided to finish the basement floor and spent an additional 700. Turns out we were one box short. Bought 2 online and paid for online and sent my nephew to pick up. Yeah. It’s been a couple of hours and they still cannot process the order even though I can show them my card has been debited and got the email it’s ready. not the way their system works. How can Menards and Home Depot have it figured out? I now have been on the phone on hold for the last 43 minutes! Rude! I will never shop here again

I have nothing but great things to say about this place. Without any prior construction experience, I was able to redo my bathroom. It was a combination YouTube videos, tiles from Floor and Decore, and lots of encouragement from their manager of the natural stone department (Bill) that motivated me to take on the project. The bathroom looks awesome now. I couldn’t have done it without Bill. Thanks!

If you’re a do it yourselfer, don’t expect to find help on how to tile your bathroom. This store has product. If it’s in stock it’s in stock. If it’s not, good luck. Moreover, the help I received that day wasn’t help. The floor staff needs to be trained on flooring and where everything is at in the store. Just remember to bring your smart phone to answer your tile questions.

I’ve been to this place four times in the last month… the first two times I was just looking, the third time was to buy, and the fourth was for a return.
It’s worth noting the first two times I went in, not a single person asked me if he/​she could help me with anything. I didn’t know if this is a positive (no hard selling, or pesky sales people), or negative (no help!). The selection is great.
The third time I went, I knew exactly what I wanted to buy so I looked like I was on a mission! I got to the display of flooring I wanted… and there. was. none. my heart sank. I has just been there two days before and there were multiple pallets! I had to hunt down someone in the store so I could ask if they possibly had any in the back. After looking at the computer, he told me there were absolutely none left in the store, it was an item that they would never stock again (the last of its kind), and no neighboring stores (Arlington Heights) had it. I asked if shipping from a store out of state was an option and he brushed it off saying «yea, but shipping is really expensive.» me: «Okay, sir, how much? I’m very interested in purchasing this flooring» him: «like $ 500» I wish I could explain how this interaction took place, it’s like he had assumed I could not afford shipping so did not even give me an option. It was rude and all 5 minutes of my interaction with this gentleman was completely unhelpful. he was horrible. I thought (and said aloud) that I would go to lumber liquidators thinking they would have something comparable.
I, however, proceeded to walk around the department a little longer, just in case there was some gem of flooring choice I had missed the first two times I was there to scope out the goods. I literally TRIPPED on a new pallet that had not been there a few days earlier, looked down, and it was the flooring I had originally went there to buy. SERIOUSLY?! I was floored. I immediately went to grab someone else from the store to help me load ‘em up! This gentleman was extremely helpful, and made my experience go from a 1 star to a 2 star. I made sure to also point out to the original helper that I had found the flooring that he told me was «completely out of stock.» him: «wow. yea. that’s so weird. the computer said 0.»
I eventually left with my flooring, with great help from that second employee (I believe his name was Justin). Loaded it into the truck for me and everything! He saved my experience!
The quality of the floor was… meh. I got a faux wood laminate (the click/​lock) kind. A lot of the pieces chipped as I was installing them. Perhaps my rookie claws, but possibly shoddy quality. There were some pieces chipped in the box, as well.
I returned once since my awful experience to return some of the flooring that I had over-​purchased (the first guy said they were never going to get it again, so I thought it was best to buy a few boxes too many). When I went, they had multiple pallets of that same flooring. So much for never carrying it again. Why would he tell me that if he had no interest to sell it (or anything) to me in the first place? Anyway, the return process was easy. Since it was DIY, the flooring project took about 2 weeks, so be careful! Make sure you fall into that 30 day return policy window!

We are remodeling our bathroom and had purchased some ceramic floor tile and travertine wall tile from the Tile Shop, but we had buyer’s remorse and felt like we could do better on price. We checked out comparable options at Home Depot, Lowe’s, the Tile Outlet on Fullerton, and Menards (final act of desperation). Nothing compared to what we already had, but we decided to take a look at Floor and Décor, and I’m so glad we did! We ended up getting travertine for both the floor and the walls, matching travertine pencils, plus the perfect color grout, and sealer for a little more than half what we paid at the Tile Shop (and that was even including a pretty nice discount the Tile Shop gave us).
The people are really helpful and friendly, and we worked with a designer who helped us pick a nice color and layout. The store is really nice and well-​organized, unlike the other places we went. The selection is huge, and they seem to have plenty of each option in stock (except clearance items – those are limited). They have ceramic, porcelain, hardwood, marble, slate, travertine, glass, etc. They also have a huge selection of decorative/​accent tiles and mosaics. You can put together a nice look on really any budget here.
Too bad we already did our kitchen! The prices and quality here are so much better than any place I’ve seen. I definitely recommend starting here first if you’re looking to remodel a kitchen or bath.
I also have to say that giving a bad review based on a return policy that’s clearly stated is the dumbest thing I’ve ever heard. They have a good return policy, and if you need more than 30 days, you should figure that out before you buy.