McDonalds

I live so close and work late so McDonalds is the only thing open. They take 20 or more minutes just to get you your food. At that rate you can make a pizza at home. They all seem high and clueless to do a simple task. Not to mention rude. Avoid this place!

Came at 1:00am. Not a single person in the drive through an only about 2 cars in the actual place. I sat and wanted for over ten minutes for two breakfast items. And the guy comes to the window and says, ‘oh my bad I forgot.’ Never will I come back.

Very professional workers at the drive-​thru. Love the coffee and the fast service. Possibly the best Mcdonalds in the western suburbs!

A great McDonald’s in a great location. I never had any issues here and could always get in and out quickly.

Can you give negative stars this place is horrible food and staff and this is McDonald’s we’re talking about

Dining at this McDonalds is like being in an abusive relationship. They keep mistreating you but you just can’t seem to tear yourself away from them because somehow, somewhy you find comfort in them.
I can’t really say I’ve ever had good service from this McDonald’s, but I find myself here quite often for a quick breakfast, on-​the-​go snack, or even to grab an ice cream cone because I have exactly 170 calories left for the day in My Fitness Pal, and really who wants to waste those?
The employees are often downright rude to you. Once I was in the drive-​thru in the middle of a downpour and the woman on the other side just said, «I’ll be with you later.» She never came back. Like, ever. And stupid me, I waited for over ten minutes as the water poured into the window of my car. Guess the joke was on me.
My order is wrong about 50% of the time. The only redeeming thing about that is when you go inside to get it fixed, they never argue. I suppose they’re used to it. Once they really fckd up and gave me a sweet tea when I ordered a regular one. Joke was on me that day too because I was almost to work by the time I realized it.
I guess the only good thing about this location is the food because it is what it is. It’s not burnt. And in my experience it’s never been dry like it had been sitting around or anything.
So there’s that.

½/​15
so I have had 1 good experience and many bad. this time I remembered to take a photo literally looks like they threw my burger at the wall. I had to rebuild my own burger and then the holiday pie was burnt. why in God’s sweet name would you serve that somebody. anyway I am a mall employee so I will probably be back there do lack of options but I hope for a better experience in the furture.

You are in the drive thru at McD’s…you aren’t allowed to be angry that they got the order wrong. IT’S WHAT THEY DO. Check the bag at the window. Always. Always. Mmmmmm fries and a shake. Me likey.

I have yet to get an order correct at this location. You get smart ass remarks when u speak to the manager, and corporate just apologizes and do not take any steps to improve this location. Even if i just order a hamburger and fri, i will get cheeseburger and the fri is missing. Employees are rude and act like they r hanging on the street rather than working at a job. They need to hire competent employees who really want ajob and have enough self respect to perform their job with some pride. Its a shame because it is an ideal location and i hate having to drive to a further location because they just can’t get it.

YES and NO depp on ur mood! well the guys who working there have a hard time to understand ur order and make it right! happened few times to me, and i live like 1 min away! but the good thing open ²⁴⁄₇!

Biggest bunch of IDIOTS I have ever encountered. I mean really, you have ONE job. It’s a pathetic place. You can’t even get a drink order right.

Okay, I seriously got the best service of any McDonald’s ever at this place (in the drive through) when I passed through on my way back into the city. Each person taking the order, taking the payment, and giving us our food were all SO incredibly nice. I never pull away from a drive through and say, «They were all so freaking nice I love them.» Hell, I rarely say that at a sit down restaurant but I was super impressed. And for a McDonald’s? I mean, in theory it’s ridiculous. But true! I’m pretty startled to see the bad reviews here… but I guess no one thinks to review a McDonald’s unless they get mad? Anyway– two thumbs up!

Sandwiches are always messy. Sometimes they don’t put sugar in a «cream and sugar» coffee. It’s a McDonald’s.

Never get your order right. And most of the time its because I pull up to the window and the woman is joking around with other people that work there. Hmm. I wonder why my order was taken wrong.

It about 3 or 4 minutes for me to receive 2 cheeseburgers and a French fry in line with maybe 2 customers. I did appreciate however, that I was given a fresh new fry when it took my burgers so long. I didn’t even have to ask, they did it automatically.

This has to be the worst McDonald’s location I have ever been to. It is too bad since it is only a couple of miles away from the corporate headquarters you would think they would be out to impress.
We walked in with nobody in front of us and waited for someone to even come to the front counter. I always expect to have someone front and center at the counter when I walk in. Keep in mind that this was 6:30 on a Friday one would think that it would be busy for dinner. I should have picked up on the fact that nobody was even there and left.
The order was simple the bacon cheeseburger meal and a nugget kids meal. It took forever to fulfill the order. They have everyone running around for the drive-​thru and the 3 cars in line, but nobody helping the front staff. Meanwhile the manager is per-​occupied with filling the refrigerator with apple slices rather than managing the store/​staff.
We finally sit down and every table in the place was dirty. I had to grab some napkins and wet them down to clean off the table we sat at. Needless to say my daughter is a slow eater so we were there for at least a ½ hour and never saw anyone come and clean tables.
The food was horrible and not by McDonald’s standards, but by human consumption standards. The nuggets were cold the second we opened the bag. The burger was cold and the bun was stale. The french fries were cold and looked like they were sitting around for awhile. There was so much salt on the fries that I actually had to throw them away. I love McDonald’s french fries, but not when made here.
I should have learned my lesson the first time I went to this place and the nuggets were cold last time.
I miss the days when you went into a McDonald’s and heard the sizzle of the grill, and the french fry frier beeping that it was done. Alas, steer clear of the Yorktown McDonald’s it is nowhere near up to par as far as McDonald’s standards should be.

Warm dining room, fountain service, friendly employees, and a quick turnaround time.

It appears that someone at McDonald-​land corporate has taken to Unilocal to read reviews, because the service here has gotten a little better than what I’ve posted before.
So far I haven’t seen any gross mistakes (like before; remember the McRib issue?), the customer service has been ok (the staff actually SMILE now and seem truly interested in what you’re ordering), and for the most part I haven’t had any do-​overs for orders.
I may be able to trust this McDonald’s again. Only time will tell.

Normally I don’t review a chain unless something about that particular location stands out, good or bad.
This location for some reason, has the most ridiculous service I’ve ever encountered. It’s McDonalds you say, what do you expect? Not much, really but let me tell you…
ENCOUNTER #1
I ordered 10-​piece chicken nuggets, fries, and unsweetened ice tea. I got the nuggets and tea. I went up to the counter, placed my receipt on the counter gently faced away from me, and said «I’m sorry, I –»
Before I finished my sentence, the employee SLAMMED her hand on my receipt on the counter and dragged it towards her. Um… WTF?!
I didn’t know how to react because she looked at my receipt and threw it away without addressing me. I went «um…ok…» and backed away from the counter to fill my tea. I have no clue what I did to piss this employee off but my friend who came with me, asked me what the heck happened. I said «I have no clue, I’m just missing my fries…» My friend was nice and *itchy enough to go up to the counter, grab the attention of a different employee and told him we were missing our fries.
But honestly, what is wrong with you? I’m SORRY you were having a bad day but that doesn’t excuse you from taking it out on a customer who was trying to be nice about an honest mistake that can be easily fixed. Not a big deal, I paid for fries and I have an incomplete order. So chill, geez.
— — —
ENCOUNTER #2
3 friends and I came here for smoothies. One of my friends ordered a big mac, nuggets and fries. Everyone else got our orders. My friend waited 20 minutes for his order to be done. No lie, we looked at the time on the receipt.
You’re thinking, um yea maybe they were cooking it.
No…
In that 20 minutes, we saw 5 employees goofing off, bickering with each other, throwing towels at each other, and basically… being extremely unprofessional. They didn’t even do this in the back were customers cant see, they did this all in front of us, just on the other side of the counter. Based on the manager’s asking where the order is, they seem to have forgotten about the order.
I don’t care if you do this at work, but can you do this when no one is waiting for their food? It’s really awkward to be standing and waiting while watching you goof off AND have your manager ask the team where our order is… THREE times.
I really felt embarrassed for the manager because this just reflects badly on him but he really should be more assertive and keep his team in check. For his credit, he did give us a coupon for a free dessert of our choice… which honestly is nothing because I dont ever order a pie, cone, or sundae.
oh and our smoothies were not filled all the way to the top… mine was 75% full.

Another McDonalds, need I say more?
McDonalds. Comparable to crack. You know its bad for you but you keep wanting more. So I’ve heard. =]