Paradise Bay Water Park

Worse costumer service. They charged me and never let my kids swim. They made my kids sit in the locker room for over and hour and kids never got to swim. When asked for a refund they said no and than tried to say how do we even know they paid. Um… Than how did they get in? I also noticed a large amount if hair grease floating on top of the water. Its filthy in the pool area. They do not clean the pool properly. Anyone who goes there is highly recommended to shower and scrub immediately after swimming here. Its disgusting. The staff is rude and have no patients for all the children going here. I give it 0 stars.

Nice pool, has a variety of options to do. I wish I would have read the reviews prior to going there… as mentioned in a previous review, the lifeguards are definitely on top of their game, which is good, but there isn’t much wiggle room without gettng a whistle blown at you! The chairs on on top of each other so there’s not much room to get in and out of an area. The kids’ shallower pool section seemed a bit better. The food is gross. You can bring your own food so that’s an option. The water was super cold, which on a hot day is nice, but it was cold for a pool considering we’ve had some hot days in July this year. I’m glad we tried out a different place, but won’t be coming back anytime soon.

I recently moved to the area and family was coming to visit. We decided to go to the waterpark.
The water was really cold. We got in trouble for taking pictures! The lifeguards are constantly on their whistles; you can’t play.
I was embarrassed that I made them all pay to go there. I will not be back.

Great Pool for families. Well built and designed. There’s a whirlpool, a couple of slides and more. This is one of the best pools in DuPage County. Worth the visit during the summertime.

I recently moved in the Lombard area a year ago but never had a chance to go to Paradise Bay until this summer. The kids and I ventured out to give it a try and were pleasantly surprised. We had over the summer visited a couple other small water parks in the area but the kids really enjoyed the 3 slides that they have there. They give you 3 completely different slides in one pool.
I would say the only thing that was not real great was the food they sell. We did not eat there because the food did not look or sound appealing but we did find Johnny Dog across the street very good.
The price is really not that bad for a day at the pool with 3 water slides, splash park, diving well, floating bridge crossing, and lap pool. It will be our summer pool of choice from now on I believe.

Water was super cold. Kids couldn’t even enjoy the pools. Even the kiddie pool was really cold. Overpriced. Everytime we are there someone is getting hurt on the slide Wipeout. We have seen people get taken away with ambulances.

Had a great time there this past week with my kids. This place is awesome! The slides were great, the staff was excellent. Clean and cool, best public water park in DuPage County hands down.

Long time Lombard resident, very disappointed with lessons offered here. Rarely do the teenage instructors get in the water and my three kids learned nothing from the multiple sessions of lessons they have taken over the years. The swim team is a great way to learn and practice strikes, but is not well supported by the park district. The teen lifeguards working at the pool are enforcing some overly strict rules and regulations that are not in place for any obvious safety reasons. The pool manager is rarely aware of any happenings at the pool, and will tell you that she is too busy to be watching/​overseeing lessons… unfortunate way to manage such a nice facility…

I signed 3 of my kids up for swimming lessons (5 lessons for $ 105). The first 3 lessons (and a makeup) were cancelled due to weather. With only 2 classes left in the session (with no lessons completed) I requested a refund. I was denied a refund and told that what my kids will learn in the remaining lessons (not a total of 5) would justify the payment. I politely disagreed stating I paid for 5 lessons (45 min for each) and since I would not receive them I would like a refund. So instead (barring tomorrow’s weather), I will have paid $ 105 for 2 lessons instead of 5. Management needs to read up on customer service. I will be sure to inform others of this poor service and warn them
about not being able to receive refunds for classes cancelled.

Formally called Lombard Commons, this place definitely got a make over. They have some large slides now (including a bowl slide!), a kiddie pool where all the adults go lay at (you can lay out at the zero-​depth entrance, tan and keep cool with water surrounding you) a regular «adult» pool and much more. Check out their website.
While I was there, I noticed that they don’t have adult swim anymore!!! I was looking forward to the 10 minutes of a kid/​piss free pool! WTF =0
You do have to watch though, for kids swimming underwater and swimming into your legs. I didn’t go to the diving board, I’m a wuss, but it def looked fun. As far as the kiddie pool, I thought it was pretty nice. Like a playground in the water, I know cause I explored. The older kids didn’t really mix with the younger ones, they keep pre-​occupied with the slides. This is a good thing because I was able to relax in the kiddie pool without anyone screaming bloody murder.
The staff is nice and very attentive. I went during the scorching weather we had this year and the staff made sure that everyone got out of the pool for a while and kept hydrated. They even provided coolers with ice cold water for free! I was pretty impressed.
For those that want to swim laps, the staff also made sure that the lanes were clear of the kiddies.
I’d recommend this for families of all sizes and people of all ages. I used to go there when it was Lombard Commons and I will continue to be a regular at this place.

A splashy good time, especially if you have kids, can borrow one, or are a kid at heart.
I come to the adjacent Lombard Community Building twice a week for exercise classes, so I’ve been eying this pool/​water park for nearly a year. We have an almost-​8-​year old in the family who is very active, loves water slides and pools and anything that lets him spend time with us, so we thought this would be a great place to bring him.
It’s a nice, shiny, clean facility and you can tell it’s pretty new. The main pool is zero-​depth entry and large, with water features, a whirlpool, a big water-​fountain like feature, rope crossing, etc plus three big water slides that my husband and the kiddo went on over and over and over. There’s also a lap pool, a dive well with two diving boards and a small slide (that just shoots you straight into the water) and a kiddie area for the really small ones.
Add plenty of seating, a snack bar area, good changing areas and some grass and shade if you get there early enough and it’s a good time for the fam.
A few tips:
*if you’re a resident, make sure you bring proof. We haven’t changed our driver’s licenses yet, but a ComEd bill was sufficient.
*If you sit in the lounge chairs directly in front of the water spouts at the edge of the big pool, realize that you may get splashed when kids sit on/​play with the spouts (they can shoot pretty far, I learned!)
*lockers are available, but you need to bring your own lock.
*you can get your hand stamped and go in and out. if snack bar fare isn’t quite good enough, there’s a hot dog stand just to the east next to the parking lot — walk over and have a Chicago dog for lunch.

This pool is brand spanking new (well as of 2011 at least). They have tons of stuff to do which results in massive crowds on a hot day.
This is what they have according to their site:
The award winning state-​of-​the-​art facility features Hurricane Cove, a zero-​depth entry leisure pool with spouts, fountains, water sprays, whirlpool, and host to Sidewinder (body slide), Wipeout, (bowl slide), Pipeline (speed slide) and the Alligator Crossing water walk. Splashdown, a 12-​foot dive well, boasts both a 3-​meter and 1-​meter dive board and a drop slide. Dolphin Cove, the 8-​lane lap pool can be set up to encourage lap swim, water basketball or water volleyball. The young visitors will enjoy a zero-​depth entry Turtle Cove with its fountains, island, water slide just their size.
If you don’t want to have a panic attack, I suggest avoiding the Wipeout (bowl slide). That thing was pure awful. It lets you out into a deep section of water and the water from the bowl is splashing on your head. You become severely disoriented and the panic of drowning sets in. There is a life guard standing there but I will avoid that slide at all costs.
This place is pretty pricey if you are a non-​resident…$ 13/​adult before 5…$ 10/​adult after 5. Resident is $ 8/​adult before 5 and $ 5.50/adult after 5.
This is a great place for kids as they have the zero-​depth entry with tons of splashy stuff. They also have a nice snack bar that has a pretty good selection.