Cold Stone Creamery

Been going to this cold stones for years and now we are never coming back.
We had ordered a banana split I scream, a mango smoothie, and another ice cream order.
When we noticed the lady putting the banana split ingredients in the blender, we were confused if it was our order or another customers. When she then handed it to us, we apologetically told her that we asked for a banana split ice cream in the clear container that is always comes in (with the full banana, fresh strawberries, 3 scoops of icecream whip cream, nuts, and a cherry on top)
^^^ (as you can see we have gotten this many many times before.)
Anyway,
When we told her the order was wrong she basically huffed and puffed making us feel extremely uncomfortable. She was not professional with the way she was carrying herself making it seem like we are wasting her time, making the things that we had requested from the very begging.
She then dramatically put the slab of icecream on the table with attitude so I had to confront her saying that I did not appreciate it. we just wanted to get our icecream and leave. She was then telling me that it’s okay because she’s making it for me right now.
She gave us a cup with one scoop of icecream with bits of banana and chocolate and strawberry mushed together. Basically the milkshake she originally gave us before in a cup.
& on top of that. It tasted absolutely disgusting. Which we were surprised because it’s icecream.
— — —
Update:
Decided to go back to this cold stone since it was the closest one to where we were at. We were a little apprehensive at first because of our previous experiences, but the order turned out perfect!
Thank you employees for being attentive and making our experience at cold stone better. Definitely a bunch of hard working ladies, thank you again!

It is 3:38 pm on Friday. Only one person in front of me and no one else. The young woman serving ice cream is not only rude but lazy. I ordered four kids scoops and two love it Ice creams.
She used the tiniest scooper to begin with. She was struggling to fill the cups of course, it was such little at a time. She barely put the normal amount we always get. I told her to please be fair with the scoops. She rudely said she was trained and the scoops are weighted so every scoop is the same. I asked her where the scale was at and she said, «I know, I don’t need the scale». I told her that clearly one of the four kids scoop was beings cheated. She said no and although I asked her to please remedy her action. She refused.
Talk about poor customer service. Going forward I rather drive out of my way to get fair treatment and have happy employees help me. My son cried when he seen his portion against the others. I am attaching a picture and you all tell me what you think?
I suggest we don’t go to a business that could care less about our business.
She didn’t even try to be nice, it was a take its or leave it situation. The worst customer service from any creamery. In fact she doesn’t even welcome customers like every other creamery.

The hours say they close at 9 today but I went 15 minutes ago and they were closed … That sucked.

AVOID this place and go somewhere else. First off the girl left the open sign off when the place closes at 9. I got there around 823pm. Then she left the doors locked and disappeared for a while. I called twice and there was no answer. Secondly she had no idea what she was doing. She left about half the ice cream out of the cup. She could’ve got a bigger cup but ended up throwing half away. Lastly she had the worst customer service I’ve seen in a while. She was giving me and attitude and slammed the utensils down on the counter before I left. The whole time she was giving me a get out of here I don’t want to work attitude. Place is going to close soon if they keep this up. Go somewhere else and save yourself.
She ended up turning off the lights and rushing people out when there was more people outside. 840pm?
Your hours say 9pm

Craving ice-​cream and the shop is closed 10 minutes early. Lights out, chairs on tables, no-​one in sight. Clearly they’d been closed for a while.

I go to cold stones on a regular basis, I love love love the strawberry rendezvous, that’s my favorite signature mix. I’ve been going to Cold Stone for over a decade. If you get time TRY IT!

We got here at 9:15 when they closed at 9:30 and the guy was already completely closed down and seemed annoyed to help us. The bathroom for customers was absolutely filthy and disgusting that even my 5 year old was grossed out !!! Toppings were stale! We will not be coming back here again

Let’s start off with the simple fact thsat this just Ice Cream!!! That’s what they sell, frozen milk with sugar, and mixed with diabetes!!! Why is is soooooooo insanely expensive to get junk food mixed in with junk food???
Anyways, I only come here when my wife wants ice cream. I walked in and there was a line of 5 – 6 people, and 2 employees. Then there was one guy doing everything. After about 15 min, I talked to the couple behind me and we were comparing «mental notes» of why is seems to take a long time here and what happened to the girl working? Then, she popped out to bring out a couple bottles of chocolate syrup, and went straight back to the back again. Now that the one guy has taken care of most of the line, the other girl has come back out and was very rushing in getting my order done. I got ice cream for my wife and myself. She made them, and the couple behind me wound up paying before me, so the guy is now ringing me up, and she went back to cleaning…
There is still a guy waiting to be helped… the guy rings me up, and I asked him is she was cleaning up, he said she was, since they start cleaning the back an hour before closing and the front, 30 min before closing. I said, well if there are a bunch of people, wouldn’t it be better to wait on the closing… has me sign the slip and walks away, leaving me with a credit card slip, and not ice cream… she walks over and grabs the slip from me hands the bag over and walks away.
And that is why this place has issues.

I think this place is under new management. Bummer. The people working weren’t wearing the usual cold stone uniform. They were not friendly. Didn’t greet us. The person preparing the ice cream dipped the metal spoons in water way too many times. Our ice cream came out bland and watered down. I’ll make the drive to the one in south Torrance…

Defn won’t be back at this location.
The lady who made our ice cream did a rushed job — didn’t even mix ice cream that well. Let’s just say that at the center of my ice cream was a giant brownie. On top of that, she made it super messy and it dripped everywhere after she put the top on.

Was waiting for about 10 minutes and not one single employee came out.
Left to the 99 cent store right next door, came back to cold stone stood in there for about another 10 minutes and still no employee came out to serve me and my friends. Ridiculous.

I’ve only been to this location twice and both times were disappointing. The first time I came, I bought one of their shakes. It was fine. But the staff were lack luster. They were very drag in their speech. Nothing to really complain about.
The second time I came here I purchased two of there signature creations, love it size. Both of them had a slight taste of cigarette, and the Asian man who made it, didn’t even ask if I wanted a cup or a cone. He also did not listen to what size I wanted, he gave both my girlfriend and I like it size. Very disappointed in this location as I love cold stone. Will think twice before I come back here

I was standing in here for 20 minutes and no employees??? what the heck??? Never coming here again

this location is great, close to me, nice staff, always has the flavors i like. We’ve also used this location to order special Bday cakes and deserts for parties. they always come through and do the order right and on time. staff is always nice and parking is easy.

With places like these, the review has more to do with the service than the actual ice cream itself as the ice cream and toppings aren’t made in-​house.
I went on a beautiful socal Sunday, reaching 90+ degrees in the South Bay. When I walked in, there was only ONE worker working. I mean he was working his butt off and keeping his cool while he was catering to each customer in line. Because there was only one worker, it was an extremely long wait. I felt bad for the guy! I wanted to try the new flavors they had (lemon custard, watermelon sorbet, tangerine sorbet, and pink lemonade sorbet) but I just felt that I shouldn’t because he was doing all the work and there was a line behind me. So instead of trying new flavors, I just got my usual order. Also, because he was the only worker, he didn’t have the time to make new cones, so I actually got the last plain waffle cone.
So as much as I’d like to give five stars to the guy, the management doesn’t deserve any stars. How can you leave this guy all alone on a sunny summer-​like Sunday?
It took over 15 minutes to get my ice cream. It’s 10 minutes longer that it should have taken.

It is hit and miss service depending on who is helping you. Last night when we went, the girl who made our orders was super friendly and polite! (I give her 5 stars). Yet, the other girl that was there had a snotty attitude. (She gets no stars). Ice cream is consistently good!

I usually don’t have any issues when I come to Coldstone, but this time was a different story. Talk about a confusing and frustrating experience.
I specifically came here because I had a coupon for buy one «Love-​It» sized ice cream, get one free. My sister also had a $ 10 gift card. So in total, we bought three ice creams: Two «Love-​It» sizes (hence the coupon) and one «Like-​It» size. The cashier rang up the total and said it was $ 16. I thought that was high, considering we had a coupon, so I asked «Is that with the coupon already added?» and he goes «No, I’ll ring it up right now.» So then the total drops down to $ 11.87. My sister handed him her $ 10 gift card. He slid the card and the total still said $ 11.87. I obviously knew the new total should only be like $ 1.87, but the cashier didn’t say anything and just stared at us.
So then my mom tries to hand him a $ 20 cause the register still says $ 11.87 and I say, «No, it should only be $ 1.87» and the guy still just stares at me. So I ask him to clarify the new total and he goes «it says right there» and the total still hasn’t changed. By that time I’m extremely frustrated and tell him that it should only be $ 1.87 not $ 11.87 and he just rolls his eyes at me. So I hand him $ 2 and he snatches it from me and gives me my change.
I don’t think I should be treated with disrespect when he was the one who didn’t have the correct total showing. If you want someone to pay $ 1.87, you shouldn’t have $ 11.87 on the register. I won’t be returning here.

We love coldstone, its quick, the ladies who work there are very friendly and more than willing to mix flavors, give samples and tell you about the toppings, ice cream and what’s good and what’s not, of course subject to our own tastebuds.
Prices are A-​OK for what you receive here, fresh made ice cream hand scooped and its not one of those unsanitary smooshy milky frozen yogurt places.
I only wish they would bring back the raspberry sorbet. loved that with chocolate chips!

I came here yesterday for some dessert after having dinner at El Pollo Inka. I had banana and cheesecake ice cream on a cone. My husband wanted a smores type of dessert so he got chocolate ice cream, graham cracker pie crust, marshmallows, and waffle pieces for texture.
I give Cold Stone 3 stars because I think over 6 dollars for a scoop of ice cream and a small kid’s size cup is too much. I could have purchased 2 tubs of different flavored ice cream at a grocery store.

First off, I have a major sweet tooth but I’m not really into ice cream… cake and cookies is more my cup of tea. Second, I pretty much despise coldstone because they exemplify our obese culture of serving stuff that isn’t great but just good enough so you can enjoy a gut-​busting amount. Eh.
But my husband loves coldstone and the few times he allows himself ice cream it has to be from coldstone. He orders one of those old signature flavors they don’t have on the menu anymore, so often staff gets it wrong or has no idea what he is talking about. Not here. The employee on this Sunday morning was super friendly and knew her shit.
The toppings here were by far the freshest we’ve had too, which is why this coldstone deserves a great Unilocal review. The brownie and yellow cake we had was soft and moist, which is a rarity at other coldstones (does each location make their own?) I wonder if all the torrance locations use the same distributor. Not sure because the coldstones we usually go to are in the westside, but next time we have to hit a coldstone up I’m going to come back here even if it’s out of the way.
Oh, and I ended getting $ 1 off my sundae cause it was Sunday — nice daily specials!