Lompoc Family YMCA

I am going on my 5^th year with a family membership at the Lompoc YMCA. My family and I love that it’s a community based gym that offers several nutritional classes, orientations to use equipment and fun activities for the children of the members. The staff is great. I have taken several classes and of course have my favorites but find that each member is willing to assist new faces that enter the classes. The members are familiar faces that you see in our small town and makes the visit to the Y that more inviting. Thank you to the staff for providing a fun and professional gym to our locals and those who visit our quaint town.

It is awful! The renovations are nice but the service and hours of operation are AWFUL and a huge inconvenience. I appreciate that they are a family place but people with real lives would like to go to a gym thats open past 9PM on its latest hour AND 5PM on Sundays. Membership prices are decent and they even offer scholarship programs but it’s not worth the limited time and mainly, rude staff (MOST, not all are awful). They are also very unprofessional. I went in to cancel my membership IN PERSON and asked if there was a balance on there, they said no. Three months later I recieve a bill saying there is an unpaid balance. When I call, I get transferred to the membership director (all the while thinking I was in good hands-​WRONG). She sais she doesn’t see any charges and will pass it on to her assistant to look into it (because a YMCA membership director is too busy to handle membership issues???) Anyway, I wait for a call all day, nothing. So I call back the next day in the evening to be responded to by a very very rude staff saying that there is in fact a bill that she didn’t even bother explain, and then rudely hangs up on me. So if you can get past the extremely limited hours, rude staff with a figure it out attitude, and the prices that don’t give you the bang for your buck, YMCA Lompoc is your place. I have refrained from using any other gym seeing as I always expected to be greeted with the YMCA welcoming feel that it is known for, but with that totally not meeting up to the YMCA’s great reputation. I have to give my business elsewhere. I heard Inshape has no– month to month agreement now with great rates, it is open late and has great customer service; I guess that’s why so many are switching over. YMCA should take lessons from Inshape, maybe then they can live up to the YMCA standard that we are all use to. Until then, BEWARE and take it from someone who loves community centers but this place rings far from.