Tower Property Management

I’m glad that the previous reviewer from San Diego had a great experience with Tower Property Management. I, on the other hand, had a completely opposite experience with them. I own a residence with my 76 year old mother, and after finally being offered and accepting a job, which would require me to move 300 miles away, I didn’t want to leave my mom with the difficulty of advertising, interviewing prospective renters, and collecting rent from tenants that would be renting the place when I moved out. I contacted Tower Property Management, and my mom and I met with the owner, gave her several extra keys to the premises that I had made, signed the management contract, and gave them $ 200 to commence managing the property. When I moved from the area a few days later, I felt satisfied that by hiring a property manager to take care of things in my absence, I had eliminated any burden that my move might have placed on my mother.
Well I guess their style of management is, «out of sight — out of mind», because after I moved, the owner’s sister did one walk-​through to see what needed to be repaired/​improved prior to a renter moving in, but they never provided any list, estimates, or idea of what contractors or costs might be involved. They never returned any of my calls or my mother’s calls, and basically did absolutely nothing to commence their performance of the management contract we’d signed. My mom even went to the office a couple of times to speak to the owner, but she was never in.
Finally, after over 90 days and hearing nothing from Tower Property Management, my mom was forced to make the decision to use another property management business. Within 9 days after speaking to my mom, the other property manager she had just seen, informed her that he had a renter and gave her a time frame and written estimates for the work that needed to be done prior to the renter moving in! He managed to accomplish in 9 days, what Tower Property Management couldn’t (or more likely wouldn’t) do in more than 90 days!
Then, when my mom went to Tower to get the $ 200 check back from them because they hadn’t done anything, the owner wrote and gave my mother a check for $ 123, and told her they were keeping $ 77 because she didn’t give them a written 30 day notice prior to terminating their service contract!!! This business is nothing but a rip-​off, and I wouldn’t refer them to my worst enemy! I give them an F–

I have been using Tower Property Management for 2 ½ years as a client. I own a home in Lompoc, and they have had two wonderful tenants under contract.
What a terrific operation! The staff is friendly, professional, and on top of everything. Whenever there is an issue with the house (plumbing, general work) they are up front and provide options. I have used their company maintenance service and it is top notch. When there are instances where the work has to be contracted, pricing has been good and timely.
I cannot say enough good things about the staff and company as a whole! A+++++++++