Terrible customer service, no refunds after pick up(just store credit). Prices are 30% over what you’d pay at American Furniture. We called in the morning, asked if the rest if the items we purchased from the previous day were available. We’re told to it would all arrive at 3pm. Called at 6pm while on the way back to the store, called while on the way, and was advised that only half our stuff was there. Got there, ¾ of the stuff was still on the truck, which we got right away, and ¼ was no where to be found. The guy working the dock all day was great, but the experience and miscommunication is terrible. Oh, and wood future is all damaged and gouged too, just over priced imported crap. Will never buy here again…
Jessica J.
Évaluation du lieu : 4 Centennial, CO
We have actually bought 2 beds here over the years and loved both. We shopped all over for a new bed and found that you really couldn’t beat the quality of the product for the price. Sure you can get a particle bed for a few hundred less at AFW, but I want a bed to last(and I can spend the money)! My one complaint is their delivery sucks ass. We bought a bed INSTOCK and it took them over 10 days to deliver it! RIDICULOUS. We actually purchased a mattress at Denver Mattress next door and they warned us that the mattress would probably be delivered way before the bed if we didn’t have them call and coordinate. Except for delivery, I found the quality of the product and the price great!
Jon F.
Évaluation du lieu : 3 Aurora, CO
This review is on Furniture Row in general. Pretty interesting place to go and visit. I was surprised how empty the store was compared to AFW. Prices were just about the same you will find else where and quality not too bad either. Pro’s: Decent items Knowledgable sales staff Clean & well organized Con’s: Operation needs improvements! I found on two separate occasions the warehouse staff to be very unprofessional. When asked to remove packaging material it seemed to be a hassle. Seriously?! Also felt there was lack of training as my purchase was literally shoved into my truck. I was also disappointed at the fact the one bedroom set I did like and started purchasing was actually on close out. Lucky we were still able to find the dresser that matched our nightstands. However, I was not happy that I had to go to one store to purchase the item and another to pick it up! Again… Seriously?!