1-800 Flowers Com

AVOID! SCAM WEBSITE!!! FAKE BUSINESS WILL STEAL YOUR MONEY!!! NOT JOKING! They took my money and never delivered. The flowers never arrived. They sent me a confirmation email that the order would be delivered by 7pm the following day. Two days later, no flowers and NO WORD FROM THEM AT ALL. I had to call their «customer service» number to find out that the order couldn’t be fulfilled for whatever reason. I asked for a refund and confirmation of a refund but they haven’t sent me anything yet. Plus they said it would take at least a week to process the refund. NO FLOWERS, NO GIFT. I’m so upset that they ruined this special moment for my family and will never, ever use them again. READ THE OTHER REVIEWS. GOOGLE THIS COMPANY. THEY ARE ABSOLUTELY THE WORST. TOTAL SCAM!!! ~~~~~~~~~~~~~BUYER BEWARE~~~~~~~~~~~~~

Never delivered flowers to my mother for mother’s day (set for early delivery before the rush). Refused to refund me anything more than the delivery free. Blatantly lied to me over the phone several times. This was the most terrible customer service I have ever received… and i talked to customer «service» 5 times throughout this ordeal. So now they have my $ 80 for flowers that were never received. I will never order from this sh*!#y flower delivery service again. I will submit a claim to the BBB. And I will have the charges I my card reversed through my cc company.

I attempted to order flowers sent to my mom on Mother’s Day (⁵⁄₈) and they were not delivered.
On Monday (⁵⁄₉) I contacted customer support and inquired about my order. I was told they were not delivered (duh) and they would request a redelivery from the florist and issue me $ 20 worth of credit to my account to compensate for their mistake.
Cool.
So now it’s Saturday (⁵⁄₁₄) and the flowers still haven’t been delivered so I call customer support again. I’m told the flowers still haven’t been delivered (duh) and they would attempt to contact the florist to see what the issue is.
After being put on hold for a couple minutes the customer service rep returns and tells me she was unable to get a hold of the florist.
I tell her I’d like to cancel the order and be issued a refund, and in order to make up for this second failure to follow through on a commitment I would like an additional $ 20 credit on top of the $ 20 I was promised earlier in the week.
The rep tells me there was no prior commitment to give me $ 20 so she’ll issue me $ 40 to make up for it.
Cool.
She then connects me with the rewards department to issue me a gift card as a refund for the order. When he finishes the process he tells me I’ll be receiving a new gift card and $ 20 credit for my troubles. When I ask him to confirm that it’s not $ 40 he says the only note in the system is $ 20, so I ask to speak to his supervisor.
His supervisor is a synonym for a female dog, and after I stated everything above she told me if it’s not in the notes then it didn’t happen, and that the $ 20 credit I’m receiving should be adequate.
First of all, it’s not about the money itself, but the gesture that you’re willing to make some effort to rectify a situation that you should be taking responsibility for.
YOU screwed up twice: your florist failed to have the first order delivered and your rep wasn’t able to have the redelivery fulfilled. I have to take time out of MY day to make these ridiculous calls, sit on hold, explain my situation multiple times, and then not even have the flowers delivered that I ordered over a week ago. Customer service is about going above and beyond for your customers. I’ve been ordering flowers from 1800-​Flowers for over 3 years now and this has officially brought my relationship with them to an end.
I’ve never complained about the company, I’ve never had issues with deliveries, and I’ve never called about a refund, but you’ve lost thousands of dollars in potential revenue over $ 20. Good job.

Ordered flower arrangement on May 2^nd for a delivery on May 9^th. Flowers were not delivered and no one even contacted me to let me know?
When I contacted them, they said they were to busy with Mother Days flowers. I had ordered a birthday arrangement.
I will never order from them again. You cannot run a business like this…
One VERY unhappy customer.
Do not use this comany!

This service is THE WORST! I ordered flowers and balloon for Mother’s Day and they neglected to deliver part of the order. When I found out (by accident) I repeatedly contacted them to ask for action. They finally offered to refund about $ 5+some change (out of a nearly $ 100 order) – not worth my investment of time! So much for their «100% Smile Guarantee!»
I will NEVER use this company again – at least if I want to have confidence that what I pay for will be delivered as promised.

I ordered from their website, which was easy. Almost everything after that has been a cluster F***. I ordered for Mother’s Day, 5÷8÷16, but Saturday delivery was fine. I ordered a «large» arrangement and an arrangement was delivered Saturday morning. However, the arrangement was nothing like what was ordered. Instead of having 6+ roses, there were 3. Plus all the colors and other flowers were wrong. And this is how the nightmare began…
I called and got a «customer service specialist» that barely spoke English and was obviously reading from a script, but I struggled through the call. I was told that the proper arrangement would be delivered on Sunday, Mother’s Day. This is fine, however, by 1pm nothing had arrived so i called again. This time I got someone that could barely speak broken English and was told that they have extended delivery hours to 7pm, plus they supposedly called the florist and they confirmed that it was «out-​for-​delivery». 7:30pm rolls around and… NOTHING. So… I call again and again, broken English, but this one was at least a little easier to understand and again was told about the «extended» hours, but this time it was to 9pm. 9:30pm and… YES, NOTHING STILL.
So I call yet again and get the worst of the bunch, had to have her repeat things several times to understand what the heck she was talking about. She supposedly tried calling the florist and of course, they didn’t answer, but her computer showed it was still «out for delivery». She apologized and said that the new arrangement would be delivered Monday, 5÷9÷16 and gave me a 50% refund.
So here I am, I called them AGAIN at 5:30 and got the same song and dance about extended delivery hours, But this time to 10PM! Isn’t that precious? Oh, and it’s still «out for delivery».
I demanded to speak to a supervisor and the guy all but refused, saying that «there isn’t one near him at the moment.» Total garbage, so i told him to track one down and he just went back into the script of «extended delivery hours».
This is the worst excuse for customer service I have EVER seen. Since the mistake was theirs, the delivery of the correction should have been given priority, but of course, real customer service is probably against company policy.
If I could give –5 stars, I would. I will NEVER purchase from them again and I will be spreading word to all my clients to avoid them like the plague. They will probably be out of business soon, but I plan to do my part to help expedite it as much as I can.
Update: 5÷10÷16 — No delivery of the arrangement, not that i actually expected one. I called one last time asking for a full refund. The lady on the phone gave me 10% more of the remaining amount I paid. Time to cut my losses, I took the little bit more and am done. I ended up paying $ 40 for a vase, as that is the only thing they got right.

Spent $ 80 on an arrangement that looked nothing like the picture. This company should be ashamed for the flowers they send with people’s hard earned money. And from reading the comments on Unilocal they should be out of business. They get 0 stars from me. I sent flowers to my Mother for Moms Day and I was embarrassed what she received. DO NOT order from this company. They suck. They gave me a complete refund but ruined my gift to my Mom. What! Won’t let me post if I don’t mark the star box??? Once again you suck.

I ordered two bouquets for my mother and grandmother for mothers day. The first bouquet was cancelled, without any notice, and the second was simply never delivered. I called the company’s customer service line (which is needlessly complicated to navigate) to confirm that the second bouquet would be delivered on both the 7^th and the 8^th. I was told TWICE that the delivery would happen before 7pm on the 8^th. The flowers were never delivered.
This is Mothers day, I can’t believe how incompetent this company is. This is absolutely unacceptable. I will NEVER use this company again.

My mom’s flowers never arrived :(Tried calling customer service and they said that all of their representatives are busy, then they refer you to their website right before they hang up on you. When you try to get to the email section on their website, the link is broken. Not pleased and pretty upset.

My mothers flowers were never delivered. Pretty disappointing. Nothing like waitin all day for mom to call excited about her flowers only to find out they never came. They issued a refund that takes a week to come thru. I will never use this company again and will make sure my friends don’t as well.

Do not use this company if it is important that the gift you are sending arrives on a certain date.
1 – 800 Flowers will book all the orders they can for major holidays with no capacity or ability to deliver on the specified holiday. Your order will then be «changed» to a different next day, post holiday delivery date without your notification or consent and within a ridiculous time frame of up to 7PM.
You would be much better off calling a local florist near where you need to send your gift and booking directly. You’ll have a much better chance of getting a nicer arrangement and delivery on the actual holiday. There is a reason this company has one star on Unilocal

Do not use.
Ordered flowers for mother for mother’s day. Not only did they not deliver flowers but cancelled order because they said the florist did not have product. However they never made me aware of either.
So mothers dY is today and mom did not get flowers, and cause she is out of state, it is too late for me to order from somewhere else.
Supervisor was unwilling to help or make things right, even though she admitted it was their fault.
This is the 2^nd time in 6 months something similar to this has happened. Will never use again!

is the WORST flower delivery website out there– DO NOT USE THIS COMPANY! I tried ordering flowers from them last mother’s day and the flowers never got delivered and I was never notified by the company. I only found out after asking my family if anything ever came and they said no. I called 1800flowers and they said the order had been cancelled by the local florist, but when I asked why I wasn’t notified of the cancellation they didn’t really have anything to say and just offered me a $ 10 voucher for future use.
I swore I wouldn’t use them again after that but I tried again this year thinking they probably would’ve changed that policy by now… nope. Literally the EXACT same thing happened– ordered flowers last week, got the confirmation email, credit card was charged, order was rejected by the local florist, and I was never told. 3 days have passed and still nothing was delivered so I called today to ask about the status and they told me it was cancelled. When I asked why I wasn’t notified, 1800flowers customer service said it wasn’t their responsibility and that the local florist denied the order, not them.
Now it is too late to make other arrangements for flowers to be delivered by tomorrow for my mom, so she won’t be getting any flowers for Mother’s Day. Thanks for RUINING this day for my mom. You’ve lost a customer for life. And, after reviewing the comments below, it seems like you’ll actually be losing a lot of customers for life.
The whole reason this company exists is to allow people to order flowers on their website with the expectation that they will be delivered by a local florist anywhere in the country. It seems only logical and fair that should the order be cancelled the customer would at least be notified, but that is not the case. Do not use this company unless you want a lot of hassle over the phone and you like being disappointed, angry, and ultimately at a loss.

Terrible. I’m sooooo fucking pissed. $ 105 for this. I ordered flowers for my mom for mothers day, and they delivered a wilted, horribly arranged mess. Never again. It’s even EXTRA terrible because my mom is currently fighting cancer, and I wanted to surprise her with something spectacular. Not only did it not come close to looking like the advertisement, it looks like a blind drunk monkey put the bouquet together.
Is painfully obvious that they made these arrangements weeks before mothers day, stuck them in the fridge, and just waited for orders to come in. I don’t think so. Send another bitch some wilted flowers. Not my momma! I’m heated! That’s like going to an expensive restaurant and getting moldy food! How dare you! I don’t think so! Better believe I’m getting my money back!

These guys are simply not good at what they do. There are numerous hidden charges that will make anything you get with them very expensive. Do your best to avoid this company.

I warn all, do not order from this company ever. Worst money spent and the one reviewing the gift will be embarrassed.

Their webpage photo advertisement misrepresented the flowers. They were a complete disappointment and very highly priced. I do not recommend this company. Try someone else instead. Best of luck to you…

I love receiving fresh flowers so when a giant purple box arrived on my doorstep earlier this week I got a jolt of excitement through my body. The anticipation piqued as I unwrapped the gift wondering who was so cool to send me flowers for no reason.
The packaging was great, all of the gerbera daisies were individually wrapped and they came with a shipping vase. Unfortunately the peach roses were baby roses and some were broken and one of the gerbera daises was rotten through. After 48 hours the roses turned down with weak stems.
A customer has to trust that the flowers that they buy will last, but what if that is not the case? There is a built in stigma associated with complaining about an unexpected gift. Am I to tell my special friend that the flowers they sent me were dead? I think not. Grandma always said «don’t look a gift horse in the mouth».
So I snap some pix and look up their 7 day guarantee. We have dead 3 day old flowers so I call them. As far as disaster control goes, they fail for not taking responsibility for their independent contractors.
1800flowers offers same day delivery, so why can’t they replace them without a 4 day wait? the bureaucratic answer was «it is a shipping item so they are unable to». I try to ask the Indian call center rep why they can not replace the flowers with something that can arrive this weekend but she has a short list of answers that she repeats again and again. I opted for Friday, but the flowers arrived on Tuesday. So lame.
A reputable business should hire quality contractors to represent their goods instead of cowering behind a shield of immunity. Their business model relies on customers being unwilling to return a gift and then distancing themselves from the supplier. Shame on this company.
I recommend looking for a local floral delivery service on Unilocal when you want to send lovely flowers without the drama.

This is what I sent to
— Purchased 2 Dozen Roses
This probably won’t see the light of day.
This was my first and last purchase.
The roses arrived drooping, and buds have not opened.
What a disappointment. But no worries, I went to the Supermarket and purchased quality roses for my DW. And, salvaged her Valentine.
This is the way folks do business in the flower business.
Pathetic.

Can you put less than 1 star? Don’t order from them!!! I was sending flowers to someone who just had a drastic and dramatic surgery… these guys cancelled the order without telling me because the florist didn’t have one kind of flower… when were you going to tell me?
Last year my girlfriend ordered flowers for a funeral from these guys… they never showed up… the customer service guy said… of we are sorry… you want us to send them now? Seriously… you miss a funeral your done. I don’t see how they are still in business.
DON’T ORDER FROM THEM!!!