California Appliance Tech, Inc.

This company is a customer service disaster. They were sent out to by my appliance extended warranty company. They missed the first appointment, and it went downhill from there. It now has been over 4 weeks waiting for a part. Three times I have had to call to check on the status of the delivery, each time in gets extended. Now I’m out until ⁷⁄₁₁. Never once have they called me to make me aware of the new delivery date. I have waited on hold every time I have called them. They have never picked up in under 10 minutes, 15 plus minutes was the norm. Remember «Customer Service is our #1 Priority». They have lied to me every time I asked for an update on the delivery date, I confirmed this as I checked the delivery date with the distributor. Remember, «Customer Service is our #1 Priority». After hours with my appliance warranty provider and me convincing them this company has NO regard for their customer, they have decided to buy me a new $ 1400 washer.

DO NOT USE THIS COMPANY!!! the «technician» broke the door latch of my washer trying to open it which clearly read «locked» and instead of figuring out how to unlock the machine he forced it open! these people don’t know what they are doing and on top of that they charge $ 120!!! For what? Please save yourself a headache and $ 120 do not use them!!!
He didn’t even leave an estimate as they should, I had to call them to get the Estimate and the person giving me the estimate quoted me 4 weeks for the parts to arrive! but suggested that if I order the parts myself they would arrive sooner??? Really? The least this company could do is reimburse my $ 120 for breaking the door of my machine!!!
I have to add I wished I had check Unilocal reviews before I set up an appointment with them, I trusted that they were «recommended» in Whirlpool’s website. Never again!

Fraud Alert: Tech lied on the Lowe’s work order saying they replaced the defrosting unit on my kitchenaid fridge! Tech did absolutely nothing but tell me it was normal for my fridge to cycle on and of every 10 minutes. I’ve had this unit for over 3 years and thus problem just started 2 months ago. …sure it’s normal. .what a joke

My appliances are Maytag and they are under warranty every time I have a problem Maytag schedules me with this sorry company. It’s always an issue either they don’t show up or come out and not fix the problem. As my warranties expire I continue them with Sears because this company sucks. Been waiting on them for three days now, waited all morning for them to leave me a voicemail saying their technician had an emergency and they can’t make it. A bunch of crap as usual. I work during the week and they had the nerve to say they will be out tomorrow between 8am and 12 how the hell do you know if that works me me or not my appointment was today. And by the way I don’t care about your technicians emergency you should have sent another one

Horrible service. Wouldn’t recommend this place to anyone. Never showed up twice. Didn’t call to let me know they wouldn’t arrive.

Like others, I would recommend you avoid at all costs. I’ve needed repair since last December. It’s June — no parts despite multiple calls.

May 2, tech came to my home to do whirlpool fridge warranty work for Lowes. said part would take a week. ⁵⁄₁₀ I called about the part… said they didn’t know if part was here yet and would call me. never called. next day I called back. said part would arrive 5/18…no call on ⁵⁄₁₈ so I called… same exact response .we don’t know if it is in the parts delivery… etc, etc. never called me back. on ⁵⁄₁₉ I called. said part would arrive on 5/25…same thing. no call​.no part. new date 5÷31… In the mean time, every single on line and local appliance part supplier (I checked 7) said its in stock and 2 day delivery time… still not repaired. This is 2016, the age of internet. nobody waits for a month for a part. This is not a nuclear reactor part… its for a practically new refrigerator. Now the date is ⁶⁄₁₄.
Delete review

This company is HORRENDOUS. If you can avoid it, please don’t give then your money. You may not be able to avoid it, however, because they’re one of he companies that services Loews warranty and repair contracts.
These people started the service January 28, 2016. Today, as of May 24, I have never once received a follow-​up call, response to any of my requests or voicemails. Instead, they keep telling me the part has not become available in 4 months.
The customer assistant, ELIZABETH, was blithely indifferent, and her supervisor, DARRYL, keeps cowardly ducking my calls and voicemails. Please save yourself time and frustration, and avoid them at any cost.

I gave a wonderful review of this company almost four months ago. They are contracted with Lowes for warranty repair. The timer in my washing machine needs to be replaced. Almost four months later… no timer. I have called multiple times. I’ve been told to call lowes and the manufacturer. Guess what?! I called the manufacture and the part was in stock and could be shipped to me overnight. I keep being told there is an issue with their distributor. I have asked to speak with a supervisor… no one called. Maybe this will get their attention. I am tired of waiting for this part and being told to call everyone under the sun when the company is the one who should be making these calls.

This company is hands down the worst I have ever dealt with. They came over to my house to do a repair and broke the appliance even more and now will not come back or take my calls. I walked into the room when he was working on it and he was jamming a very large screwdriver into the door trying go pry it apart. They have destroyed my 1600.00 dishwasher and have not take responsibility at all for their actions. The Tech also broke the handle off and then argued with me about how that is how it was supposed to be.
If you want all your stuff in your house broken. You should for sure call them. Otherwise I would use anyone else.

Called these guys 2 months ago as they were assigned by home warranty of america. Kept telling me the part was on backorder only after I called over and over to follow up.
No follow up. No communication. These guys will lie to your face.

On Thursday the 28TH of January I had California Appliance Tech over for the second time to repair my whirlpool refrigerator which wasn’t producing ice. However, instead getting my problem resolved this incompetent technician informed me the ice maker is good. Where is my ice? And where are your tools to do some troubleshooting?
This company is bad and I must warn other consumers about these unprofessionals.

This has yet to be one of the most unprofessional customer experiences I’ve had. First of all, the «technician, Jeffrey» did not show up to his scheduled time frame appointment and was in fact 5 hours late. When he arrived he was confused and could not figure out what was wrong with the fridge.
After speaking with the manager, the manager was able to compensate for the bad service with a temporary small fridge.
Four months later, the company calls that they’d like to pick up their temporary fridge after never following up with me and with the order part to fix the fridge.
If it wasn’t for another company that came and fixed my fridge within 15 minutes then I would still be waiting with a broken fridge.
Save yourself the hassle and frustration with the lack of competent workers that this company has and go with another company.

Called these guys 3 months ago. Kept telling me the part was on back order only after I called over and over to follow up. Finally yesterday they asked me to call the manufacturer cause their vendor didn’t have the part. I went on Amazon bought the part for $ 60 same day delivery. Put it in myself 30 min job. These guys are a joke. A 3 year old could do their job better.
No follow up. No communication. All lies and excuses. I should have read the reviews prior to contacting them. I will be letting everyone I know not to even bother.
I will be contacting the manufacturer to get them taken off their authorized service/​repair list as well.

I am so unhappy with this company I can’t see straight. We have a refrigerator that was still under warranty & they sent CAT out to repair our ice maker, that was July 30^th it is now Sept. 24^th. Today after numerous promises week after week that the part was on back order & would be in next week they told me yesterday that the long lost part was finally in and they would be out today between 12:00 till 6:00 guess what… they never showed up, no call no email just didn’t bother to show up. This company is a joke and a warranty by Maytag is also useless.
DO NOT use this company they have little to no customer service and as far as I can tell have no integrity.

0 star
Scheduled an appointment within a 4 hours window 8 – 12 and no one came, no phone call. I call to reschedule it for 3pm. Same thing. Worst customer service ever. The lady on the phone is like a robot and does’t give shit about the customers.
I had to manage to be at home from 8 – 12 and after 3pm. 1 entire day lost, it’s very frustrating!

We’ve had the worst experience ever with these guys. Our Maytag refrigerator stopped getting cold about 3 weeks ago. After several phone calls, several different stories about what’s wrong, being told the fridge needs to be completely replaced. Then that it’s the frion and they’re ordering a part. Then they sent a second tech who tells us essentially the same thing that the first tech did, and that he couldn’t fix it because he’s not certified to fix such things. Three weeks without a fridge… at least so far. I hope it doesn’t go into months. Reading these reviews it sounds like we need to go with a different company.
My biggest thing is why waste everybody’s time sending out techs who can’t fix the thing? It’s like sending soldiers to battle with no bullets. What’s the point? They’re wasting their own time and resources by paying unqualified techs to go out to piss off their customers by not fixing what they came to fix. They’re wasting their customers’ time, who often have to take off work, to open the door for an unqualified tech to come and tell them they can’t fix it because they’re unqualified. Then they waste everybody’s time again by sending out a second unqualified tech. My goodness. WTF? I’m soooooo pissed right now.
I will say that the techs, when they came out, were nice enough. But they just weren’t qualified to do the job.
Several years ago I bought a refrigerator from a little ghetto shop in South Los Angeles. A week later it broke down on me. I called them, they had someone come the next day, and it was fixed. Great experience.
THIS company, who apparently got Maytag to trust them…
I would NEVER recommend this company to anyone.

5 Stars!
Oh wait, they never called us to schedule an appointment, the tech just called 30 minutes prior.
4 Stars then!
Oh wait, they needed to order a part, and they said they’d call back within 3 business days to reschedule an appointment.
After waiting 5 business days, we finally called the office. And the tech. And texted the tech (who’s name is Junior). No one ever got back to us.
3 Stars then!
Oh wait, after not hearing from them for ~6 weeks, they called and left a message stating, «we’re going to return the part if you aren’t available for an appointment within the next week…»
So we called. And texted. And called again. No luck.
2 Stars then!
Oh wait. After giving up on them, and starting a new ticket with another company, the CA Appliance Tech, Inc. tech, after two additional months of no communication, just called saying he was at our door to fix our fridge.
Seriously? You go dark on us for two months, and then just show up without an appointment?
Sorry buddy, I can’t just leave work to accommodate you. Maybe if the CAT office called us a day or two prior, we could’ve worked something out. Maybe if they called us that morning we could’ve figured out something, but sorry my friend, I can’t magically teleport to the front door, much less jump out of a meeting for ya.
Good luck, and please, please, please, don’t bother showing up anymore. We’re sticking with
Whirlpool direct to fix our fridge (1−800−253−1301).
1 Star.
Fin.

Am happy with the customer service I received for a dishwasher warranty issue. Was referred to this company via Whirlpool. Richard was personable, courteous and knew what he was doing.
Customer service called to verify appointment and Richard showed up in the designated time frame.

My Whirlpool oven stopped working consistently right before the warranty expired. Whirlpool chose California Appliance Tech for me. I had little to no choice. After calling weekly for 2.5 months and STILL being told my parts were on backorder, I called Whirlpool directly. They had my part in stock and sent it directly to me.
The first technician seemed like a pot head. I am told he was fired. He told me all of the electronics needed to be replaced, but he failed to order any electronics. The new tech just tried to install the burner kit I waited 2.5 months. It was the wrong kit!!!
The new tech is trying to figure out what is wrong. He has yet to do so. I am not impressed and would never ever pay for their service. Obviously everyone on here feels the same way!