Concrete and Marble Transformerz

Kristopher’s team did an amazing job repairing incredibly deep scratches in my concrete floor without laying new concrete.
My contractor had just finished building out a room in my apartment when I noticed the framer had dragged metal studs across the unprotected floor, resulting in numerous heavy gouges and scratches. Because the room had been finished and painted I didn’t want to lay new concrete. Kristopher’s techs were able to match the concrete color precisely and fill in the scratches. The scratches are basically invisible.
Precise work and great customer service! Highly recommended!

STAY AWAY AND DO NOT HIRE THIS GUYS
I hired them back in ¹²⁄₁₅ and they did my garage floors and completely messed up.
They are good at collecting the MONEY but when there is a problem THEY WILL NOT SHOW UP BACK AND THEY WILL FEED U BS TO WAIST UR TIME BUT WILL NOT RETURN TO FINISH.
Do not look at their pictures on Unilocal.It’s all photoshopped. Because what they present it does not get delivered.

Kristopher returned my email in a very timely manner. He then called me and we set up a time for him to look at our marble floor, that was in need of some serious tlc. He set up a day a couple days later to meet. Though I ended up using my contractor for this work, I would most definitely use his company in the future. Thanks again Kris.

To follow up with my earlier review:
Kristopher gave me verbal confirmation that he had spoken to his wife and they would reimburse me $ 100. The $ 100 was for the wood laminate installers who could not do their job because the floor was uneven — meaning that in the high traffic areas the floor dipped and was not filled in properly, the would laminate would bow and break. Kris told me he thought these guys were trying to take advantage of me and defended his work by saying «I’ve seen far worse floors, super wavy floors and it’s fine to install on» as if that justified anything.
Over one month later and I have not received the check. After calling multiple times to follow up with Patsy she has said she will talk to Kris and get back to me but I have received no calls and no texts. I am so beyond disappointed and hurt by everything this company has done. I thought Patsy was the one bright spot they had but I’ve just given up that anything positive will come from my experience with this company.
It’s also worth mentioning that weeks ago when I was trying to wrap up my interactions with the company I asked for 10% back on top of the $ 100 owed for the installers. I was asking for 10% back because I had to miss days of work to stay behind and clean up after their mess. I was asked if anything had changed my opinion of the company and if I could raise my review on Unilocal,I said if anything I would give them one extra star specifically for the service I had received from Patsy. I was then told that Kristopher would not be giving me the 10% back I had requested because one star on Unilocal wasn’t worth it. That’s not where I was going with that, I wasn’t bribing them for money for stars on Unilocal — again just so insulting. I don’t get how they can have such great reviews and then such dismal reviews on here, there seems to be no middle ground.
This will hopefully be my last review and last interaction I ever have to have with this company.

Great company!
We contracted them after reviewing a few other concrete companies. They where the most responsive and professional. They did an amazing job on my garage. I’m really enjoying the epoxy metallic floors. Overall they worked in a timely manner, they explained everything they where doing and text me with several updates (really convenient), the staff worked really hard.
I highly recommend them!

I was very pleased with the floor restoration that was done at my church recently. After years of continued stripping, waxing and continuous wear and tear this was a well needed change. Like I said before I was very pleased with the outcome and wouldn’t think of looking anywhere else. Thank you so much Kris!!!

Exceptional Service ! I don’t use that lightly! No Job seems to be too small for this place. We had something as simple as a chipped tile, just the little corner of a tile. Kris, «The man» who came out to fix our problem not only fixed it with professionalism, We have a hard time seeing where it was broken. Plus he went above and beyond of fixing the problem and proactively reinforced it so it will not break again. «Astonishing!» My Husband and I highly recommend you call if you need tile work.

I have had a terrible experience with this company and could not recommend them to anyone.
Look at how they left my floors. They scraped the bejeezus out of my nicely polished floors and just left it like that. Mind you, these are gouges and it looks horrible. They wouldn’t fix it unless i paid over 1k more and they called that some kind of deal.
The whole job was a rushed mess with them clearly trying to scramble to finish a shoddy job as soon as possible without regard for the finished product.
They have no regard for the quality of their work and they’re not even cheap. Don’t use them unless you’re ready to deal with this kinda bs.

Courteous
Prompt
Professional
Fair Price
Quality Work
My 8 foot long granite table broke when someone sat on the edge of it. The break went the entire 3 foot width. Called the company for a quote and spoke with Patsy. She was courteous and friendly. I was able to text pictures to the office and then met Kris at the house for an estimate that afternoon. He was prompt and informed. Gave me a reasonable quote to fix table, polish all the granite (it was long overdue) and strip, clean, repair and polish our travertine floors. Scheduled the work for the following Saturday at 8am. A crew showed up on time and got to work. They were done by 3 and the floors and counters looked great. They did the repair on the table and turned the table around so that the crack was less noticeable as well. It all looked great.

I have waited a few months to write this review since the stripping and resealing of a beautiful slate patio.
I received what I thought was a fair estimate of the work, agreed to the quote, and set the day for the work to be completed. I had requested that Kris be present to make sure all details were taken care of as I was unable to be present. He was not, and the workers had completed the job in one day.
When I returned, I asked why had they not let the first coat of sealer cure for 24 hours before adding the second coat? They assured me that it was OK the way they did it (adding the second coat the same day), and that the work was indeed completed. I had my doubts, but the work looked OK.
Fast forward six months;
The patio looks milky, dull, with obvious trapped gases under the seal.
A very frustrating experience with a company I thought would get it right.

I’m a general contractor in Long Beach and had the pleasure of subcontracting concrete restoration to C&M Transformerz for one of my clients. In my business you’re only as good as the people you choose to work with. These guys made me shine! Punctual, responsive, clean, and excellent craftsmanship. I highly recommend them for your hard surface work.

Five star on the way,
We contacted several companies on Unilocal.Geneva, was the only one to answered promptly, and scheduled to do an in person free estimate. After we got off the phone she called right back because the technician was in my area doing quotes. She was able to fit me in right away. I was just glad to make my day off a productive one. Christopher showed up about 20 minutes later. He did a walk-​through of our troubled areas. He measured then took about 15 additional minutes to answer every single one of my questions (he answered most of them on his detailed description of the process). He was upfront about any possible complications. He took my email address and the estimate came about an hour and a half later. All the items we address listed clearly on the estimate, there was no room for miscommunication. He gave me an estimated time of completion his license, bond and insurance information. The only question I had in mind was «when can we get this started.»
Geneva, called few minutes after to confirm that I received the estimate and answer any questions I had. I requested Chris to be on the job (I had to book 2 wks out) but I was just glad to get the project booked. The day of the project the company crew arrives early but no Chris. They explain that before he arrives they do the prepping of the walls and get equipment ready. They worked hard and Chris arrived before they started polishing the travertine. You can see that these technicians have worked together for several years. The job was finished around 230. Chris came to us explained what was left of the project (take down the tape and plastic covering, wipe down the edges, put machines away). He left to go do a couple estimates and the guys took care of the rest, at this point I felt very comfortable, my travertine looked amazing. He did not accept my payment until I did the final «walk-​through» I found a small hole under the cabinet and they took care of it right away. «Once you’re satisfied we will gladly take payment» and they even offered to help me move my furniture back. The technician went over with my how to care for my travertine and boy were they detailed. Before they left they did one final walk-​through just to make sure there were no reasons for a return visit.

About two days later we received a follow-​up call from Geneva. Totally unexpected, this is the best customer service I believe a company can have. I was completely satisfied. She asked us if I would share my experience with others in the neighborhood. Of course I did, no doubt about it. About four days after the restoration I received a survey asking me several questions about the job and the crew. I was surprised that they follow up. In closing I would definitely recommend this company to anybody looking to have their travertine restored. My experience from start to finish was a pleasant one. I have recommended Chris and his team out to several of my friends and coworkers. I hope others have the same experience we had.

We needed our granite countertops polished up, it’s been a while. After calling several companies the only company that was willing to look at the countertop because it was a small project was Marbletransformerz. The secretary Geneva stated they had a promotion going on $ 149 for up to 30 ft.² of granite cleaning polishing and sealing. I took the offer and she explained how it works and mentioned that most likely I wouldn’t spend more than $ 200.
This seemed fair and I was tight on time so I booked. They came out three days later. Robert took a look at the countertop assessed the situation explained to me that granite was one of the hardest stones in the world and easy to restore. He also advised me to replace the caulking. I told him to take care of it. After that statement, I thought to myself wow this can add up really fast. About an hour and a half later he came to me and asked if I had any other countertops in the house he would like clean polish and seal. Hesitant because of the possible price increase I stated, «Yes I have two black vanities with hard water spots». He took care of those also. Now the moment of truth, time to pay the bill. He stated he was here for about two hours, polish and sealed 64 ft.² of granite in the kitchen plus an additional 8 ft.² per counter of the vanities. He removed and replaced the caulking from the inside perimeter of the sink. He explained after care. Then hit me with the price. 220.00 I was shocked I thought I was in the $ 500 range already. I was starting to think the $ 149 was just a gimmick to get you in. I was so pleased with the price and outcome I gave him a large tip. I’ve already recommended him to a few of my friends. Very fair and honest and the customer satisfaction out of this world!

Just bought a fixer uper to resell. Marble Transformerz saved me thousands of dollars and time by restoring the existing marble and flooring. Looks amazing and added more equity to my investment.
I highly recommend using Marble Transformerz.

Thank God for this WONDERFUL company. I had work done by another company and it was a disaster. My walkways were worse than when they started. Along came Marble Transformerz and they took my project and turned my concrete into a thing of beauty. My neighbors are all jealous. Their price was fair and they did everything they promised. They kept everything clean as they did their work. I could not be happier. Thanks a lot

Do not use.
–Negligent
–Unprofessional
–Work isn’t that great
We had marble transformerz refinish our paver tiles in our kitchen and a deck we have on our 2^nd floor, which is above our dining room.
One way they clean the floors prior is by pressure washing. They pressure washed, despite us suggesting they don’t, on our upstairs deck. Water came rushing into our upstairs bedroom and through the ceiling into our dining room. Kris, the owner, had the nerve to suggest that we use OUR homeowners insurance to cover the damage and he would pay the deductible. I looked at him like he was crazy. After arguing on which vendor to use to dry our home he went with who we felt the most comfortable with and ultimately he called his own insurance company.
We didn’t have use of our dining room for 6+ weeks as we had to get the ceiling completely replaced. The bedroom upstairs couldn’t be used for weeks as we had to have our new bamboo floors dried out (using very loud machines running 24 hours).
Kris gave us his service for free. While i didn’t believe this compensated us for the inconvenience, I moved on. It was over and my house ultimately got fixed.
Why am i writing this now? While i thought everything was taken care of, I recently received a call from a collection agent saying i own $ 500 for asbestos testing as part of the work. According to this company’s collections unit, they reached out for payment numerous times to Kris at Marble Transformerz (the «bill to party»), since the event iniitally happened, with no response. Kris never submit this bill to his insurance company, a bill I didn’t know existed until AFTER we settled. So ultimately, Kris has no legal liability to pay any of this and he made this clear to this company according to collections agent, saying something to the agent along the lines of «my insurance company says I’m done, you know how it is BRO». So ultimately, as the homeowner, my credit is on the line if i don’t clear this $ 500 bill. Luckily, the collections agent was willing to waive the 1.5% interest fee monthly late payment fee due to the situation.
I called Kris, explained the situation, got the same response (without the «you know how it is bro»). He said he would call his insurance company and get back to me. I thought i was being reasonable with him, saying maybe paying me $ 500 isn’t the answer, but paying me zero for this isn’t the right thing to do. It’s been two weeks and i have not heard back.
Their work isn’t earth shattering. Our tiles look pretty dull already, and he wanted to charge me $ 1200.
Mediocre work coupled with negligent team/​unprofessional management.

Good customer service
On time
Price is great
Work is professional
Quality is excellent

Have used marble transformerz twice now in the past 12 months to polish my garage floors which are concrete and marble floors in the house. The crew arrived on time, moved the furniture, and prepped the side walls to prevent splatter marks and protect from bumps from the polish machine. Floors turned out great. They cleaned up well and paid good attention to detail. I have done crystalizer treatment for the house interior and their prices were better compared to other quotes I got. I will keep using Chris and his crew.

Kris was wonderful to work with.
He was hired to work on my concrete stained backyard, and did a marvelous job. Best of all, his employees were on time and professional, and his customer service rocks!
We will use him again :)

We had the misfortune of dropping a brand new travertine table top which broke one corner into small pieces.
I gave Kris a call and he was out the next day and had it repaired within a couple of hours. He color matched the epoxy to the table so you cannot even tell it was broken.
We are very happy with the level of service here. Highly recommend.