Digital Installers

I recently purchased a 60 inch Visio TV and I wanted to relocate it to my fireplace. I do not use my fireplace so I figured I can mount it on the bricks and then hide the wires behind the TV.
When I first met Rusty at digital installers, I noticed the LED lights that he has behind his TV on the showroom floor. I went ahead and had him install that as well.
Now that I had my nice brand-​new TV mounted on the fireplace and the cool backlighting I had to figure out something for all of my devices because I couldn’t put them on the shelf which is where they lived for many years.
I went ahead and got a IR repeater and a universal remote. Now all my devices are tucked out of the way and the IR cords run up to the top of the TV and everything is nice and clean and you can’t see any wires.
As a bonus I only have to keep track of one remote control instead of four that’s gonna save me a lot of time:)

Thank god for Vanna and Oscar, they saved the day. I my remote had serious programming issues, which were solved by them, with no problem. They offered alternatives, to my remote problem. They were on time and polite, and most of all knowledgeable. Thank you, now o can enjoy my home entertainment system again!

I used Digital Installers for a system at our home in Lake Arrowhead. The system works great and exceed my expectations. We had a problem one year later and Rusty was a phone call away. The additional travel time was well worth the investment.

Digital Installers has the coolest office space. We have rented out their board room on Wardlow for our board meetings. What a high-​tech space! They make us look good by association. I look forward to hiring again in the future.

Just had a surprisingly difficult and negative personal experience with Rusty and Digital Installers that I thought was important to share. I called the company because of positive Unilocal reviews, but I would be a bit cautious in recommending to work with them. The work they completed seems to be fine and well done, but follow up and communication was not good, and I ended up feeling offended. I originally had the company out to assess a projector setup that wasn’t working and help set up our new TV that wasn’t interfacing with our existing AV equipment. They reprogrammed one of the remotes, and suggested a fix for the projector and TV set up that involved purchasing a replacement bulb and new receiver, which they installed. The original work was about $ 800, and the quote for the new work with new equipment was close to $ 3,000. They came back out for the replacement, installed the new receiver and reprogrammed that remote, and installed a printer as well. Unfortunately, the bulb didn’t solve the projector problem, and we determined to look for options. Two things happened then. The first is that I received an invoice for the second series of work with an extra $ 100 in expenses for more cables that were needed, and I questioned why the extra cost wasn’t in the $ 2,900 original estimate, as they knew what I had and what I needed. I was not satisfied with the response because I thought that their estimate should have addressed these «extras», and when I asked them to come back out and reset the settings for the new receiver and TV which were off (volume needed to be set too loudly on the tv — not sure what adjustment was made but they did resolve that issue), they asked me to pay the invoice at the same time and we deducted the extra $ 100. I didn’t know there was a major issue about the deduction, and emailed back in after about 3 weeks to inquire about the recommendations for the projector. I was given a recommendation and quoted a price of $ 1,450 + tax + $ 150 shipping and handling for a projector. I always research pricing, and the projector is currently selling for $ 1,099 on Amazon, Projector People, etc. I asked Rusty if I should buy it, and he sent back a curt email about not accessing Amazon and my comfort level with billing on time and materials. When I called to ask if there was a problem, he let me know that he was upset about the $ 100, that they don’t work with people that don’t trust them, and added mention that I was an executive with a company for some reason (because I understand business, or because $ 100 shouldn’t matter to me?). What really bothered my was how personal Rusty made the whole issue, while at the same time letting me know that the person who walked the job originally was no longer working for the company. After a fairly lengthy conversation with me trying to understand where he was coming from and to hear my point about why «extras» on invoices are frustrating to customers, Rusty let me know that he had lost a half hour of valuable consulting time on me now as well. We are a bit stuck now trying to get our situation resolved. I am not sure what might be going on behind the scenes, but as a customer, I felt really let down without resolution to my original AV problem that I called them out to resolve in September that now I am back out on my own to fix, ostensibly because they were offended that I didn’t trust them enough to pay the extra $ 100, which cost them that profit.

These guys are tops! They installed my TV and stereo system in 2009, using my existing, somewhat inadequate stereo equipment. A couple of years later, I had them recommend and install a receiver which could handle all my equipment. Last week they came out to remedy the problems caused by grandchildren messing with the equipment. Surprising since the grandchildren are generally more savvy than I am. They are always prompt, courteous, efficient and helpful

Met DI «select crew» recently, very personable, looking to my installation.

My wife and I hired Digital Installers to design and install a home theater system. Rusty, Shaun, and the rest of the DI Crew are very knowledgeable, professional and friendly. My wife HATES seeing wires. All of the cabling was run through the walls and the ceiling to a small closet where all of the equipment was stored. Even the front speaker cabling came out from under the baseboard as we didn’t want plugs in the wall. Everything turned out beautifully looking as well as top performance. Digital Installers optimized the picture of the big screen, programmed the remote controls, showed us how to use everything and made sure clean-​up was spotless. They do professional work in a timely manner. If you want a company that you can trust they are the best! They can do both indoor and outdoor systems.

Phenomenal service. I called to inquire about the installation of a wall mount for a television and Rusty came out the next day. We chatted about my ghastly internet speed (courtesy of AT&T), my desire for a camera security system, and the set up for the television I wanted installed. He was wonderfully helpful. I have not yet had enough time to research new internet services, so I later set up an appointment just for the TV install with James, who was the one who answered the phone. He recommended several components — Apple TV and a new Blu Ray DVD player — as well as the brackets and cables I’d need.
The installation and set up was superbly efficient. The two guys who did the hanging were fabulous about measuring and doing the work just right. They stayed to show me how to work the new remotes and give me some tips. The TV looks terrific. No cords, no visible mechanics anywhere.
I cannot recommend this company highly enough. When I figure out how to dump AT&T, Digital Installers will be the only company I call to do my security cameras and music system.

Rusty and his team did an amazing job with our outdoor LCD installation and general wire cleanup/​universal remote for our great room in Manhattan Beach. Rusty always kept me updated and responded very promptly to my texts. This was a very difficult install but Digital Installers were able to work with me and design a system that I would be happy with. This is the only company I would recommend for all your AV installation /​integration needs.

These are our go-​to guys for all our tv, electronics, surround sound systems and customization needs! We use Digital Installers for all our homes and businesses! Seth and Shaun are prompt, courteous and very knowledgable about programming and products! Rusty the owner always takes care of us making sure we get the best pricing and all our installs and programmings go smoothly. We recommend Digital Installers to all our friends and family! They book appointments in a timely manner which is nice! I’m not a patient person and like things done right away! Thank you Digital Installers for the over 6 years of excellent service you’ve provided for us!

Love this company! Professional, courteous… great work!
Contacted them and within one week had all my televisions and sound installed.
Their crew left my home spotless… and I am picky.
Looking forward to using them again for security and for work in another one of our homes.

Simply put:
Within 48 hours of contacting this company on Unilocal,I had 3 hidden cameras in working smoke detectors and I could (after being given a detailed demo by the installers) access the live feed and recorded footage from my phone.
They neatly installed everything and vacuumed everywhere they had been before they left.
They were very friendly and efficient (it only took them a few hours from beginning to end, which I greatly appreciated with my schedule), and they were nice to my cat, who was climbing all over them while they installed everything.
Thank you!

My husband and I contacted Digital Installers and they did not seem interested to provide a quote or install our security cameras. I initially did not receive a call back until evening time despite calling in the morning. The person who left a message said he would call back. He did not. In any case, my husband then made an attempt to reach out and see if we could have an estimate provided. He said the person he spoke with seemed very disinterested. So we did not go with this company. We had at least 12 cameras to install at our new home, and this place wasted our time.

Best customer service!
I had a Bose Sound Dock that was out of warranty and the sound would not work. I gave Rusty a call and although they do not usually service or repair speakers he advised for me to stop by anyway to see if he could help. His colleague, Oscar, assisted me and was able to fix the issue within 10 minutes. My Bose Sound Dock is up and running. Appreciate the help and good service!

Reuben is simply awesome. Clearly knows his stuff and executes the installation himself. He’s friendly, professional, and genuinely cares about a quality install and a happy customer. He was very helpful with SOLUTIONS to address project complexities, and tried his best to come up with cost effective options… while still delivering a clean install. I had Reuben at my home for several hours, much longer than he had planned and he didn’t complain once.
Two custom flat screen and sound system installs ended up costing much more than I had planned but after seeing the hours of labor and cost of materials it made sense. Regardless, DI makes good margin. Good for them. With their quality work they deserve it.
After Reuben left my house, I encountered a complication. He left his card with cell number so I texted him with my problem. In less than an hour he responded with a course of action which worked. I felt great to have continued good service after I had already paid and they left the job.
One suggested improvement. Update your marketing materials with a phone number that immediately gets to someone who will respond and schedule an installation appointment. Howard’s TV. gave me a DI card with a number that went straight to vm… and no one called back to schedule an appointment. I had to call 3x and finally found Rusty’s direct number. Ultimately Rusty took care of scheduling the install for the next day. But it really should not take 3 calls from a customer, right? It seems other reviews indicate problems with scheduling…
Bottom line: I would use DI again in a heartbeat.

I am no way shape or form technically savvy so when my fathers Yamaha speakers from the 80’s had a chord snap (I had never seen these types of chords before in my life), I was preparing to spend some cash I didn’t have. When I texted my issue to Rusty, he simply instructed me to «plug the brass wires» nicely into the hole. I did and boom! Working. I know this is a simple fix but it was really kind of Rusty to just help me out like that. Holiday KINDNESS at its finest. I will use this service in the future. He was so prompt (in picking up the phone on the Sunday before Xmas!) and professional.
Thanks again RUSTY!

The owner and his staff are awesome! Talk about great customer service! I called with a very odd request and within minutes the owner had his guys on the phone pulling strings to make my request happen. All other stores in long beach wouldn’t even bother doing or trying to help and yet these guys went above and beyond! Thanks again and happy holidays!

I love Digital Installers! I was having a hard time getting a signal from my Verizon Fios wireless modem. I don’t have a big house, but I still couldn’t stream Netflix in my bedroom and my laptop would drop the signal all the time. I called Rusty over at DI and he sent out an awesome team to fix my problem. They came in, problem solved, and fixed my problem in a heartbeat. Now, I can stream videos, work on my laptop and my kids can have Apple TV going in their room and none of us lose our signals.
If you’re looking for a company that cares about its customers and won’t leave you feeling like the job is unfinished, check out Digital Installers. It’s a family-​run business with ethics and quality work.
Also, if you go to their office and showroom, you’re in for a treat. Rusty is super creative and is always coming up with something new and innovative that I want to incorporate into my house and business. It’s a great office to show you all the endless possibilities DI can provide.

This company is beyond professional and customer service is obviously their top priority!!! I needed some cameras installed on my house and spoke with the owner Rusty, who was extremely friendly and very knowledgable, and he sent Shaun out to my house. Shaun was AMAZING!!! Very friendly and professional, I felt very comfortable with him in my home. I was very happy with the cameras and loved how I could check it from my phone at anytime I wanted!!!
The owner, Rusty, even followed up with me to make sure I was happy with the service and installs done!
A great long beach local company I would recommend to anyone for all your audio video needs!
I can’t wait to use them for my TV, speakers, and surround sound soon!!!