Marina Apartments

I lived at Marina Apartments for 2 years and overall, enjoyed my stay. Living on the canals was fantastic, and I loved the 5 minute walk to the ocean. I overall felt safe in this area, there was generally enough street parking, and all maintenance needs were handled quickly. I would definitely recommend, however — you should know that the walls are very thin, meaning you can hear your neighbors pretty easily. Everyone in the building I lived in seemed to go to bed at a decent hour, so there was never any major issues, but it’s definitely apartment living.
My biggest complaint is the temperature during the summer. There is no air conditioning, and the units hold in the heat. Really, you walk outside to a comfortable temp. and the inside of the apartment is significantly warmer. Like, can’t sleep, sit there sweating, horribly hot. They don’t allow window unit air conditioners, which is unfortunate as those work best, but you can use the portable kind with a hose, which makes the night at least a little tolerable.
Otherwise, enjoyed living here a lot, nice area close to Second Street.

I have had the pleasure and honor of being a resident of Marina Apartments since August 2014. Not only do I love the location but Marina Apartments is absolutely amazing in so many ways. I would like to take time to recognize Justin Wilbur and Hector Ruiz. Justin and Hector have been extremely polite, professional, and courteous during every interaction that I’ve had with them.
Justin takes time to ensure that Marina Apartments is the best place to call home for all of its residents. Justin works long hours and even weekends to make sure that the needs of each resident, both future and present, is met. Not only do I appreciate Justin as our manager but I also highly recommend him! Justin has really been a pleasure to talk to and work with in the short time that he has been here at Marina Apartments.
I just wanted to openly express my gratitude and my thanks to Legacy Partners for hiring such an amazing and wonderful people like Justin and Hector to help run Marina Apartments. Hire more people like them and PLEASE give both of them a salary increase. They deserve that and so much more. Because of them I will continue to enjoy Marina Apartments.

I would give this place a ZERO! I have lived here 3 years now with my son. The first year was great! The second year, going downhill fast, they want to put a public walkway here and people who do not live here and do not respect the property walk in all the time and destroy things, even peep in our windows! I even had a HOMELESS PERSON walk right into my apartment! I have had my boat stolen from here, my neighbors have had bikes stolen, wheelchair stolen, etc. They say they provide dog bags here for poop but always seem to be out. The tables are peed on by dogs, so going out to BBQ and wanting to sit outside is OUT! It stinks to high heaven! Also, they are slow on repairs and switch stuff between apartments. We have had our heater out since last year. The «new» one they put in here is not even attached to the wall! I asked during the cold season, the maintenance man ordered one, but later when I asked where it was he said «Oh, I forgot. I put it in another apartment! There is mold in the bathroom, our toilet constantly overflows-​bad piping. The cabinets have so much paint on them they don’t close! We have Cockroaches in every apartment!
OH! TO TOP IT OFF THEY PUT A SMOKE DETECTOR ABOVE MY COUCH/​BED IN THE LIVING ROOM AND IT HAD BED BUGS IN IT! IT RUINED MY COUCH, THEY WOULD NOT PUT US UP IN A HOTEL TO FUMIGATE. THEN THEY (OFFICE AND CORPORATE) BLAMED ME FOR IT! THEY SAID «WELL, YOU ARE A SOCIAL WORKER AND YOU DEAL WITH ‘DIRTY’ PEOPLE! I KNOW IT WILL HAPPEN AGAIN! THEN I GOT THREATENED WITH A LAW SUIT, TOLD THEY WERE KEEPING MY DEPOSIT, AND WANTING ME TO PAY THE $ 1,500 FUMIGATION FEE! SO I CALLED CODE ENFORCEMENT ON THEM!
I WANT TO BREAK MY LEASE WITH NO PENALTIES, GET MY DEPOSIT BACK, AND LEAVE!!!
THIS WAS A NICE PLACE TILL THE NEW MANAGER JUSTIN TOOK OVER! THE CORPORATE REGIONAL PERSON– CHRIS IS AN ASS. DO NOT MOVE HERE!

Started off good and went downhill from there. Ashley Sanchez wrote a proposal up for a unit that was occupied but scheduled to be vacant shortly. I left a deposit to take the unit off the market. Two weeks later i still hadn’t been shown the unit. After requesting to please see the unit i was shown a similar unit. The similar unit was also occupied. About a week before i was scheduled to move in I again asked to see the unit. I walked through it and immediately told her that it would not work for me and asked for my check to be returned to me. She told me she cashed it two or three days before i saw the unit. This was 100% against the agreement we had to NOT cash my check until i saw my actual unit. It took them no less then 3 weeks to mail me my check from Irvine to Long Beach.
I called the corporate office and explained the situation and the women was very helpful and provided me VP Scott Morrison’s contact # as well as his assistant Dana Goldstein. Scott never returned my call and Dana was very disappointing to work with. Unlike the women i originally spoke to who was very apologetic and eager to resolve my issue Dana and Ashley both felt that me seeing a similar unit should have been enough and never apologized for cashing my check or for taking 3 plus weeks to return it. Unfortunately i did not write down the women’s name that was so helpful as i would like to give her credit for being amazing and for treating me with respect and courtesy even going as far as to apologize for an incident she had nothing to do with.
Dana on the other hand seemed to know way more about me then me lol apparently she is in close communication with Ashley.
Im so happy in my new home and am thankful I dodged a bullet in signing a 12 month lease with a company that treats prospective tenants in this manner. Ashley was initially very helpful but after collecting my deposit i never heard back from her. I contacted her after two weeks trying to set up an appointment to view the unit. I mentioned to her I had not heard from her. Her response was why would I expect to hear from her. My response was because your last email stated I will contact you when the unit is available for viewing. In her defense for the continued delay in me viewing the unit it seems the previous tenant may have extended her move out date on multiple occasions.
Not sure if its true or not but some of the tenants i spoke with said they are charged a flat fee for the public gas bbq grills that are along the marina. Apparently they look as if they are solely for the use of tenants but are in fact for public use. Good tip to know as i plan on utilizing the public tables and grills this summer. Not as a tenant but as a resident of long beach. So im glad i discovered the public bbq grills and tables if nothing else so all is not lost.
In the end this was not the right place for me and maybe perfect for other people. I did hear more good then bad about Ashley Sanchez as a property manager so she is probably not a bad person. My experience may have been a fluke. Dana I had only one conversation with and it was not a good one. Ashley i spoke with several times and had she not cashed my check and been in communication after she took my deposit i would have given the Marina apartments a better review. But this was my experience.

I’d just like to update my review after two years of living here. I didn’t realize how amazing it was until my BF suggested we look some place else to live. After apartment hunting for two days, we realized how great we have it here at Sorrento – Marina Apartments. Our landlord, Ashley, is amazing. She’s so nice and accommodating and understanding.
The area is incredibly safe with PLENTY of parking which is just so rare in Long Beach and SoCal in general. You never have to park more than a block away and honestly, I wouldn’t care because the area is so safe. My neighbors are also AWESOME and we have weekly BBQs out by the pits. I seriously love living here and love the environment and area. I never want to leave!
Pricing is a bit high – but you’re paying for location more than anything. The apartment itself is pretty small. I do wish we lived somewhere bigger, but again, location. You can’t beat being right by 2^nd street, all major highways, and the dog beach.

They do illegal practices like charging the tenant for repainting. The place is infested with rodents and insects

I came here a year ago to look at a place and there was no availability. Fast forward a year and I am probably going to move in this week. I wanted to review the staff. Ashley was extremely helpful with the application process and the maintenance staff seemed on top of their tasks. In addition to the wonderful location, the staff are great and I wanted to take this opportunity to rate them 5 stars!!!

Pretty location– we love being close to Belmont shore

Having lived here a few years ago, I thought it would be nice to visit an old friend who lives in 5445 sorrento. I stopped in about noon on 5/​23/​14-​friday. My friend was waiting for me-​but on the way in-​the barking dog{s}. We were in and out of the apartment in minutes but barking the whole time. Marina apartments used to be very strict on their rules. My friend says that «anything goes now». Partying till late nite is the norm. Dogs crapping everywhere, the arborist must have died, and all that – dirt area for dog excrement. What a peaceful environment someone is working so hard to keep up-​I mean seriously, 2 full time workers and contractors working till after dark to get a job done???
Just before I wrote this I read the other 3 reviews. The one response to the cop is right on target-​IT IS ALL ABOUT THE MONEY!!! To say this place is owned/​managed by slum lords is right on target.

Hey there all you potential move in folks. Let me start by saying I was a tenant here for two years. Beach front living, small apartments, and drug users… Oh and horrible management. I mean HORRIBLE MANAGEMENT! I am a Police Officer and I was surprised how badly the management screwed people out of their money. I thought to myself, I hope they treat me better when I leave. NOPE! I moved out completely by the 9^th, and still had to pay a full months rent, $ 1360.00 for a one bedroom. And then came the charges, $ 408.00 painting fee, $ 60.00 to wax the floor, $ 95.00 cleaning fee, $ 70.00 primer for paint. THIS PLACE SUCKS! There was a man brutally beaten here, property stolen daily, cars broken into weekly, criminals, drug dealers, and gang members moved in monthly. I would never recommend this place to anyone other than the CITY OF LONG BEACH for further investigation on the SLUM LORDS that run this place.

UPDATE:
I spent four years here, used to be great, now, not so much… the new leasing management is on a power trip (somebody was clearly an abused child). No chance of having any fun on the beach now. Want to have a beer with that bbq? No way, they’ll call the cops! Want to smoke on your porch (i don’t even smoke) get threatened with eviction. I’m not going to waste more time complaining, but lets just say the entire complex of people suddenly upped and decided to move elsewhere and with the cool location, that’s saying something. One last thing, the apartments are made of plaster, not drywall. This means that they retain heat, so in the summer the temperature from 2pm until 2am (yes, seriously 2 in the morning) hovers above 85 degrees, and the complex won’t let you put in window installed ac. So you just roast. And the same plaster walls ensure that if have a neighbor that snores or has sex, you will hear it. The second star is only for the location.
These apartments are wonderful for a single individual. Slightly more expensive than most apartments of similar size in the area, but you are paying for the prime location of being right on the water next to Second Street. BBQs and fun are a constant during the summer, although the higher rent keeps away the 18 y/​o drunk college students.
Contrary to what someone else posted on here, they ALWAYS have maintenance staff at the ready, with two fulltime employees to do the job. The public areas are well maintained, and Jenny who runs the leasing office has never been anything but helpful and friendly! Never had a problem with infrastructure and this is my second apartment in the complex.
Be warned, this is much more of a young professionals apartment complex than a family oriented place (as could probably be guessed by the size), and the tenants are quite active, especially in the summer months.